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P5000HX Service and Support
52
Model P5000HX Series CPU User’s Manual
3.3
Customer Support
Overview
Texas Microsystems supports the P5000HX through its
Technical Support line, Bulletin Board System (BBS),
InfoLine fax service, and Internet home page.
Technical Support
Texas Microsystems provides on-line technical support
weekdays from 7:00 a.m. to 6:00 p.m. (Central Time) for
your convenience. Our staff of trained professionals wel-
comes the opportunity to answer questions and assist with
technical requirements.
Returning Products
for Service
Whenever Texas Microsystems products require service,
the factory must be contacted and a Return Goods Autho-
rization (RGA) number must be obtained from a Technical
Support Representative.
BBS
Texas Microsystems provides a BBS service that enables
customers with modem/communications packages to
download several types of software (new BIOS versions,
software drivers, etc.) for their Texas Microsystems prod-
ucts. The BBS is in operation 24 hours a day, 7 days a
week. The BBS can support modems capable of:
•
300,
•
1200,
•
2400, and
•
9600 (V.32 modulation only) baud.
InfoLine
InfoLine is a “demand publishing” delivery tool that allows
customers to use a touch-tone phone to send product
description documents to any fax machine, 24 hours a day,
7 days a week.
Internet Home Page
Our home page can be found on the World Wide Web at
http://www.texmicro.com