28
19. TROUBLESHOOTING
If your
itouch sure
is not working properly, please check the following:
Problem
Possible causes
Solution
No display
Flat batteries.
Replace batteries.
Batteries inserted incorrectly. Remove plastic wrap
Check + / - .
Damaged springs in battery
compartment.
Contact supplier.
Low battery
display
Low batteries.
Replace batteries.
Controls won’t
work
Keypad is locked.
If LOCK is shown on display, press and hold the
LOCK
button for 3 to 5 seconds to unlock.
If no LOCK is showing, remove and replace the
batteries.
No sensation
and LEADS
alarm showing
The
itouch sure
has a safety feature which will not allow the intensity to pass 20.0
mA if the machine detects a connection error. If a connection error is detected the
intensity will return to 00.0 mA and the screen will flash
LEADS
. This safety feature
will prevent the machine from giving any uncomfortable stimulation should the contact
break between the machine and your skin. This will also prevent anyone from
increasing the intensity to a high level without firm contact between the machine and
the skin.
A connection error can occur if:
1. A break has developed
within one of the two lead
wires.
If this happens, you can try to test the unit by holding
the probe in your hand:
i) Dampen your hand with water and a little table salt.
Squeeze the probe firmly and make sure your skin is
covering the metal parts of the probe and carefully
increase strength until you can feel something. Most
people will start to feel the stimulation in their hand at
around 25.0 mA.
ii) If the
LEADS
alarm shows and the unit will not allow
you to pass 20.0 mA. The lead wires need to be
replaced.
If you have tried the test
above
and
DO
have
sensation when the probe is
in your hand, then it may be
that:
2. The skin is dry, meaning
poor conductivity between
the metal plates on the probe
and your skin.
If this happens, you can try the below solutions:
i) Using a water
–based lubricant such as TensCare
Go Gel (see
K-GO
), which will improve conduction.
ii) Crossing your legs and squeezing to increase
pressure on the probe, which should improve the
connection. If this enables you to use the unit, you
should find that in a few weeks of stimulation the
contact improves. If it does not, this unit may not be
suitable for you. You may need to contact your
healthcare professional to discuss other suitable
options.
