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Tema Telecomunicazioni T40 Скачать руководство пользователя страница 17

TEMA TELECOMUNICAZIONI SRL

Voice Mail - Automatic Attendant T40

MAS-T40-REV00EN

Page 17 of 43

8. SYSTEM MENU

8.1. Introduction

The system menu contains all messages and choices available to a caller. Simplest menu is one row menu
and it is only composed by the presentation message.

More structured menu can be created in a simply manner adding new levels with different messages and
choices, in a tree configuration. The caller will navigate menu by DTMF digit commands.

An example of simplest (DAY) menu could be:

“Good morning, you are connected with XYZ Company, if you know the extension number desired, please
dial it now or hold the line for the operator, thank you…”

More articulated menu could be:

“Good morning, you are connected with XYZ Company, if you know the extension number desired, please
dial it now or press 3 for the company extension’s list. Please wait for the operator, thanks…”

Now, if the caller has pressed “3”, he reach the second menu level:

“Extension’s list, dial the extension number in any moment. Mr Smith 110, Miss. Power 112, ….”

Normally, for the first menu, a short message is suggested. This in order to speed up T40 occasional callers
management avoiding them wasting time. For the following menus (intentionally selected by the callers) a
detailed and more complete messages are suggested, to indicate all opportunities to the caller.

8.2. Menu

management

System menus can be created or modified at any time. A powerful edit function allows create offline several
menu, test them and finally make them alive to serve callers. The system can manage a maximum of 20
menus.

To open the menu management window press “S” on main window:

You can create a new menu, modify or delete an existing one. To create a new menu, insert the menu
name. To modify an existing one, insert its correct name.

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Содержание T40

Страница 1: ...y have not supplied 2 The device has been carefully manufactured and tested In any case the product is not recommended for use in situations in which incorrect operating may result in damage to persons and or property 3 We recommend that you carefully read this entire manual before starting to use the device 4 Do not expose the device to sunlight and protect it from sources of heat dust humidity a...

Страница 2: ...ECOMUNICAZIONE requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting the voice telephony service in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signalling Inoltre il prodotto sopra menzionato soddisfa i requisiti essenziali delle seguenti direttive Direttiva LVD 73 23 EEC L...

Страница 3: ...nd recycling techniques Specific treatment for WEEE is indispensable in order to avoid the dispersion of pollutants and other hazardous substances into the waste stream while recycling leads to reduction of disposal of waste and the negative impacts on environment and human health That is priority is given to reuse of WEEE in its components subassemblies and consumables As the final holder the use...

Страница 4: ...NU MANAGEMENT 17 9 LINES CONFIGURATION 22 9 1 INTRODUCTION 22 9 2 MANAGEMENT 22 10 EXTENSION S CONFIGURATION 23 10 1 INTRODUCTION 23 10 2 EXTENSION S MANAGEMENT 23 10 3 EXTENSION INSERTION 25 10 4 EXIT OPTION TABLES 26 11 EXTENSION OWNER 27 11 1 INTRODUCTION 27 11 2 ACCESS TO OWN MAILBOX 27 11 3 AVAILABLE FUNCTIONS 27 11 4 MESSAGE LISTENING 28 11 5 CONFIGURATION CHANGING 29 12 NIGHT MODE 30 12 1 I...

Страница 5: ...GE NOTIFICATION 33 15 1 INTRODUCTION 33 15 2 CONFIGURATION 33 15 3 MESSAGE NOTIFY ON DISPLAY 34 APPENDIX 35 A1 SYSTEM MESSAGES 36 A2 MUSIC ON HOLD SERVICE 39 A3 REMOTE SYSTEM PROGRAMMING USING DTMF COMMANDS 40 A4 SYSTEM ACCESS AS MAILBOX OWNER 42 A5 PLAYBACK AND CANCELING MESSAGES OLD OR NEW ONE S 43 ...

Страница 6: ... lines Welcome message and functions individually configurable for each line by time table Day Night Tree structure voice guided menu The caller can receive generic information directly from the voice menu DTMF tone recognition with fast extension achieve internal extension linked to a DTMF digit Lines tone recognition with automatic hang up at the end of calls Automatic Voice Mail on busy or no a...

Страница 7: ...imension and weight Dimension L130 x H40 x P180 Weight 350g only T40 device 500g including AC Adapter Operating temperature In working 5 40 Warehouse 20 60 Humidity 10 80 Analog Telephone Lines with 600 Ohm isolated by transformer Ring sensibility Min 20VRMS Max 130VRMS 15 3 68Hz Current Loop from 20 to 50mA without polarity Frequency band from 300 to 3 400Hz 3dBm RJ 11 Trunk connection Lines conn...

Страница 8: ...e slow flash when line is free and permanent on to indicate line in use Disk Led for CF memory access indication On Led for system powered 5 2 REAR VIEW In this panel you can find all the unit connectors as described in picture L1 L2 L3 L4 Four RJ 11 for analog lines cables connectors Com Sub D 9 male serial port connector Power Power adapter input Lines activity indication System status led Memor...

Страница 9: ...PBX to divert all incoming calls toward this group It is normal practice to leave one or more T40 line out of the incoming group using it only for outgoing calls message notification and signaling this configuration is recommended in case the system receives many messages in mailboxes and a fast mailbox status advice and heavy message playback is required The picture shows the T40 installation sch...

Страница 10: ...up and start with services configuration Due the system doesn t has neither video nor keyboard for the programming is request to plug the com port to a ANSI terminal emulator using a null modem cable and setup the communication baud rate at 115 200 bps There are much software suited to do this operation following is descript how to use HyperTerminal software a default windows component from Window...

Страница 11: ... asked to configure a modem chose No At the end the window the program asks to configure the connection In the Connect field chose COM1 or the port you select to use Confirming with OK now port configuration is requested Chose 115 200 in Bit per second field and None in Flush control field Confirming with OK if everything is ok pressing Enter more than ones T40 main window is showed ...

Страница 12: ...will generate a small windows a big font will be better visible but on low resolution no whole windows could be showed Now the software for system configuration is ready to use When you close the HyperTerminal saving your settings is requested Saving connection when you will need to connect to T40 the next time simply select the saved connection in the example named T40 all parameters will automat...

Страница 13: ...made software will ask you to save them At this point you must configure system working mode and the extensions accessing modes Which incoming message must be played to callers if different to the standard message which extensions callers could be reached by T40 and eventually if they also have a voicemail box The welcome message is to be used to presents the company name and it is better to make ...

Страница 14: ... If this value is set to 0 all messages will be saved Max Time Msg this is the maximum duration available to callers to leave a message This is useful to limit mailbox messages at predefined maximum time Silence Stop Rec during a message recording if the caller stops to talk until this time elapse recording will stop PBX digit length number of digits that composes PBX extensions T40 does not allow...

Страница 15: ... must compose to access external lines typically 0 Test wrong selection when this function is active the system will check the selection of the user in the main menu after 2 wrong selection a digit not programmed in the menu the final action will be invoked Otherwise if the function is not active every wrong selection will restart the menu message from the beginning COM2 parameters Optional parame...

Страница 16: ...tion Line lamp notify Indicate which line T40 must use to notify or signaling messages to extensions Number of retry T40 can repeat message signaling on extension to improve indication refreshes Time wait for digits time out in seconds within it PBX must send its Integration digits command string only to be set with integrated version Recording boost set to increase callers incoming messages recor...

Страница 17: ...e dial it now or press 3 for the company extension s list Please wait for the operator thanks Now if the caller has pressed 3 he reach the second menu level Extension s list dial the extension number in any moment Mr Smith 110 Miss Power 112 Normally for the first menu a short message is suggested This in order to speed up T40 occasional callers management avoiding them wasting time For the follow...

Страница 18: ...1 for Voice Mail mailbox 200 2 for Voice Mail mailbox 200 3 for the operator We suggest that you prepare a diagram before start to create a menu planning menu choices actions and corresponding description messages to be vocally recorder in the menu levels In this example we planned a menu in manner that the caller could wait for the operator or could press three to listen to the extension list WEL...

Страница 19: ...ansfer the caller to the operator number indicated on general parameters Go back digit brings back to the previous menu level This option is not active at top level Call extension digit will dial the extension number you write in associated field T40 will place the caller on hold and will call the programmed extension All choices are to be confirmed with Enter or discarded with Esc All menu or sub...

Страница 20: ... recorded As last operation you must save the menu press U for exit and press Y to confirm the saving The menu is then added to the menu s list and is now available to be choose later in the lines configuration Other functions are F final action I import C delete digit M modify options Final Action when the caller listen to the menu and does not press any digit T40 itself must take an action As de...

Страница 21: ... 43 A send file window will open Select the Zmodel protocol and browse to find the file The system will transfer the message to the T40 Delete it allows you to delete an action or menu digit no longer necessary in the menu Modify it allows you to modify a row menu name or the digit action ...

Страница 22: ...ior for each line of the system To move across fields use the direction up and down keys Day menu name set one of the menus created before to be used for this line Press right or left cursor to change menu name Night menu name the menu name for night mode Integr enabled If T40 is services integrated with the PBX you can set if this line is programmed as integrated services Voice Mail Setting the i...

Страница 23: ...seful for possibility to reach an extension by dialing its number activate its personal voice mail box for personal message recording In general it is preferred that for each reachable PBX extension a relative number on T40 exists In this case T40 check if the caller select an existing extension preventing errors It is also possible set T40 to simply try to connect caller to the dialed extension w...

Страница 24: ...his function is to be activate only for old messages An old message is a message that the user has listened at least one time Erase Old messages as above for old messages Blind transfer T40 connects a caller to this extension without checking his status free busy Wait to answer this value will override the system common parameter Wait Ext Answers see 7 1 Menu to called presents to the called exten...

Страница 25: ... same extension but it could be different in case the extension is member of a group or other requirements External calls for PBX models that distinguishes external calls from internal it s possible to discriminate the mailbox activation only for external calls Internal calls for PBX models that distinguishes external calls from internal it s possible to discriminate the mailbox activation also fo...

Страница 26: ...n Free in Day mode no answer extension Busy in Day mode extension Free in Night mode and extension Busy in Night mode When T40 cannot reach an extension in accord to active exit options the options Call Operator and Record are active in the above example it plays the messages The extension required is not available press 1 to call the operator 2 to leave a message 3 to go back to menu is played fo...

Страница 27: ...ask for the password Note that if you use a PBX integrated version only the password is asked due to the fact that PBX send automatically the extension s caller number to the PBX NOTE When you create an extension the password is the same to the extension number ex extension 120 has the password 120 In a second time all extensions owner can change the default password please see 11 5 configuration ...

Страница 28: ...omes OLD and can be played again in the future take care also for the auto delete function and max messages parameter To listening the new messages press 1 or 2 to listen to old messages During the listening some functions are active Repeat current message Play date time of current message Delete current message Transfer message to another mailbox Go to the next message Return to previous message ...

Страница 29: ...the message played to caller before the recording starts for ex I m Mr Smith I m not available at the moment please leave a message after the tone I ll call you back soon If mailbox owner doesn t record this individual message T40 uses a standard default message please leave a message after the tone Password modify This function allows individual password change max 9 digit length Notify function ...

Страница 30: ...the provided password see A3 12 2 Slots setup To setup time units press F on main window The day of the week you wish to modify will be asked Days must be inserted using the first three letters ex mon for Monday Then the line you wish to apply time configuration will be asked Now It is possible to configure all lines with the same time slots by typing 0 or pressing enter on blank field or differen...

Страница 31: ...They are not line associated you could create a maximum of 8 time slots tables to be used for anyone on T40 Each extension can use one of these prepared tables 13 2 Call time slots setup To setup call time slots press H Call bands on main mask Table number you wish to modify will be asked Insert now calls allowed time slots with this format HHMM hours minutes By moving from a field to other all da...

Страница 32: ...y that a PBX extension line is connected to the first T40 line plug The simplest way to operate require a PBX extension line socket near T40 where to connect the phone in order to operate on the terminal connected to T40 and a phone to use to record messages To start a system message recording or listening you have to call the T40 line extension number and when you get the ringing tone from the PB...

Страница 33: ...se of heavy notify traffic it is possible to use all T40 available lines note that during notify those line are not available for incoming calls Weekday enabling to set in which days of the week message notify is active Enable bands 1 to 4 define notify time slots T40 does not call users during launch time or over the nigth time Duration how many seconds the notify attempt will run or better how m...

Страница 34: ...ay of the phone In some PBX when the user lift the handset a different dialing tone or a vocal message is played to inform messages presence on T40 mailbox To activate this kind of services T40 sends with each call to the PBX a particular code Due to the fact that integrated functions are not the same for all PBX please see the PBX specific T40 addendum manual that better explains these features T...

Страница 35: ...TEMA TELECOMUNICAZIONI SRL Voice Mail Automatic Attendant T40 MAS T40 REV00EN Page 35 of 43 APPENDIX ...

Страница 36: ...ension you require is busy m0021 message to build the exit menu press m0022 0 to return to the main menu m0023 1 to call the operator m0024 2 to leave a message m0025 3 to redial the extension m0026 or m0027 select a new extension now m0028 please hold the line to put through to the operator m0029 please hold the line to call back the extension m0030 hold the line to leave a message m0031 hold the...

Страница 37: ...ncel 4 to transfer 7 for the next one 9 for the previous one 0 to exit m0056 it is played during message playback start of list m0057 it is played during message playback end of list m0058 it is played during message playback canceled m0059 it is played during date and time playback At m0060 it is played before mailbox number in recording procedure Mailbox m0062 it is played whet the mailbox selec...

Страница 38: ...097 month January m0098 month February m0099 month march m0100 month April m0101 month may m0102 month June m0103 month July m0104 month august m0105 month September m0106 month October m0107 month November m0108 month December m0110 it s played whet T40 ends its service end of the service thank you m0145 Parameter asking please enter code of the parameter to be modified m0146 parameter m0147 valu...

Страница 39: ...rameter the music on hold field see 7 1 Insert the playlist as number sequence from 0 to 9 max 5 selections For example if the field contains 12238 T40 will play in sequence FONIA1 VOX FONIA2 VOX FONIA2 VOX FONIA3 VOX e FONIA8 VOX At the end of the cycle play restarts form the first one To disable the music on hold output you must leave the relative field empty in general parameters Upload message...

Страница 40: ...mple it is possible to force the system into night mode create an emergency message activate a particular menu etc For this function you must access the system with a particular supervisor password general parameter password At the system answers press three times then the password by default 1111 for example 1111 A voice guide menu will ask for the parameter you want to modify The remote program ...

Страница 41: ...mode 3 played for every mode This parameter has priority over parameters 01 and 02 04 0 1 2 Action to do after T40 plays the emergency message It settles what to do at the end of emergency message If you set 0 then T40 hangs up setting 1 it diverts calls to the operator setting 2 it goes to record a message on operator s mailbox 05 Message management for Menu 1 It allows to playback or change the ...

Страница 42: ...ex I m Mr Smith please leave a message after the beep 2 This permits to change your personal password At mailbox creation the password is mailbox number for mailbox 123 the default password is 123 3 It allows to enable or disable the notify services and to setup the remote or internal telephone number that T40 will call to inform mailbox owner about messages 4 Allows setting up the do not disturb ...

Страница 43: ...s you vocally Once got access to his personal messages the mailbox owner can for example delete it or playback it again see commands in the bottom menu automatically reproduced when current playing message stops You can also stop a being played message simply pressing any digit the menu is then reproduced again Message Playback Date Time Listening Delete message Transfer to other mailbox Next Mess...

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