TG-7 Cellular Series Installation & Operating Guide
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56053501 Rev A © 2022 Telguard
Optimizing Antenna Performance
Antenna issues are unlikely unless the premises are located in a fringe network coverage area, in a
building below ground level, or in a metal structure. Telguard offers a variety of high-quality, low-loss
antenna cables as well as high-gain antennas listed in Appendix 7.
If a connected antenna is earth grounded and the communicator is powered from the panel, a ground
fault at the alarm panel may occur. If using panel power, do not earth ground any part of the antenna
connection (the external antenna accessory offered by Telguard is specifically designed for
ungrounded installation). Alternatively, power the communicator with the AC adapter or use a TG-
PEM accessory to avoid the ground fault condition.
Step 4: Make Communications Connections and Activate
Connect the alarm panel to the communicator by connecting a cable from the modular telephone jack
(DACT) of the alarm panel into the black RJ-45 jack of the communicator. All wires connecting with
the communicator should be in conduit or otherwise protected, but no segregation of circuits is
necessary. The communicator is now ready for activation. If using a TG-PEM to connect an alarm
panel that does not have a DACT, refer to the instructions supplied for the TG-PEM to complete the
activation step.
UL Compliance NOTE:
For Fire System installations, all wiring connections from the alarm panel
(FACP) and the communicator must be mechanically protected and no greater than 20 feet in
distance.
ULC Compliance NOTE:
For Fire System installations, all wiring connections between the alarm
panel and the communicator must be in metal conduit and no greater than 18 meters in distance.
The FACP and the communicator must both be located in the same room.
Temporarily disconnect any Telco or other pathway from the alarm panel, leaving only the Telguard
communicator connected. Trip a zone on the alarm panel and confirm that the communicator enables
the alarm panel to transmit alarm events. The communicator will transmit the initial activation signal
over the cellular network and confirm activation with the TCC (if registration was completed prior to
installation).
During processing of the first alarm signal over the cellular network, the communicator and the TCC
will exchange data to complete the configuration, including the Central Station number and account
code from the alarm panel. Once this process is complete, the TCC transmits a message back
indicating that the unit is activated. When this message is received, the LEDs on the communicator
will begin operating in normal mode and Activation LED 1 will remain on.
NOTE: The initial alarm is to confirm registration and activate the communicator. This alarm will
NOT be transmitted to the Central Station.
Special LED Indications During Activation
If the communicator fails the activation process, it will be displayed on the LEDs.
•
If LED 1 and LED 4 are flashing, the communicator has failed activation. Most likely, the serial
number is not in the database at the TCC. Clear the fault (see note below) and call Telguard
Technical Support to verify proper registration before resending an alarm signal.
•
If LEDs 1-5 are flashing, there is an activation error. The activation message was NOT received at
the TCC. Clear the fault (see note below) and retry transmitting an alarm signal. If the
communicator fails a second time to activate, check signal strength. If signal strength is OK, then
call Telguard Technical Support for further assistance.
NOTE: In order to clear the faults listed above, the RSSI button must be pressed twice. After the
issue has been resolved and the communicator faults cleared, STEP 4 MUST BE REPEATED TO
ACHIEVE SUCCESSFUL ACTIVATION OR THE COMMUNICATOR WILL NOT TRANSMIT ANY SIGNALS.
