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9 Troubleshooting

VoIPBox DSL / VoIPBox BRI – version 21.0.009

Page 195

ISDN access

The dial-in number is missing or wrong (please refer to

Chapter 9.1.5

→

The ISDN port is not loaded correctly / not active (please

refer to

Chapter 9.1.6

→

9.1.1

System does not start correctly

The system is not accessible at all or it restarts approximately

every two minutes.

Reasons

A software update failed. For more information on

software update problems, refer to

Chapter 9.3 Software update problems

→

Modifications in the

pabx.cfg

cause the problem.

A hardware issue causes the problem.

Symptoms

The system is not accessible via GATE Manager or FTP.

The system is accessible, but restarts approximately

every 2 minutes.

Solution

Make sure that FTP is allowed in your network.

Check whether you have access to the system using FTP.

If you cannot access your VoIPBox, the operating system

is no longer accessible. In that case you need to contact

your service partner for help.

Содержание VoIP Box BRI Series

Страница 1: ...VoIPBox DSL VoIPBox BRI Reference Manual Software version 21 0...

Страница 2: ...have been compiled with great attention to detail Nonetheless inaccuracies and typographical errors cannot be entirely avoided TELES AG Informationstechnologien provides this document as is without wa...

Страница 3: ...Measures 16 1 2 Power Supply 16 1 2 1 Technical Data 17 1 2 2 Symbols 17 1 2 3 Instructions for Use 17 1 2 4 Safety Precautions 18 1 3 Jacks 18 1 4 EMC Protection 19 1 5 System Security 19 1 5 1 Servi...

Страница 4: ...3 DSL wiring optional 33 3 5 Preparing for Installation 33 3 6 Hardware Connection 35 3 7 LED Functionality 35 3 8 GATE Manager 36 3 9 Transfer the config file with the GATE Manager to the PC 37 3 10...

Страница 5: ...54 4 1 1 System section configuration 55 4 1 2 Ethernet interface configuration 56 4 1 3 GUI settings 56 4 1 4 DSL configuration 57 4 1 5 Firewall configuration 57 4 1 6 PPPoE Configuration 58 4 1 7...

Страница 6: ...s 83 4 3 4 Registrar Profiles 84 4 3 5 Radius Profiles 86 5 Additional VoIP parameters 88 5 1 Signaling parameters 89 5 2 STUN server parameter 97 5 3 Set up the VoIPBox DSL VoIPBox BRI as Registrar 9...

Страница 7: ...117 6 2 3 Rejecting calls with ISDN bearer capability data 118 6 2 4 Specific routing of data calls via VoIP 118 6 3 CLIP and CLIR 119 6 3 1 Routing CLIP and CLIR calls 119 6 3 2 Setting CLIR 120 6 3...

Страница 8: ...7 System maintenance and software update 141 7 1 Configuration errors 142 7 2 Status and error messages 142 7 3 ipupdate DynDNS client 147 7 4 Trace 149 7 4 1 ISDN trace output 153 7 4 2 Call forwardi...

Страница 9: ...f statistic values 182 8 1 2 Additional resetting of counters A F 184 8 1 3 Resetting statistic counters 185 8 2 Generating and retrieving CDRs 185 8 2 1 Call log 187 8 2 2 Missed calls list 190 8 3 S...

Страница 10: ...02 9 2 1 Call does not arrive on the gateway 202 9 2 2 Call is rejected or not routed to the right destination 206 9 3 Software update problems 209 Appendix A Default config files 212 A 1 pabx cfg 213...

Страница 11: ...y precautions detailed in Chapter 1 Safety and se curity precautions before you begin to install your gateway TELES is not liable for any damage or injury resulting from a failure to follow these safe...

Страница 12: ...h no safety implications Attention Information that must be adhered to as it is necessary to en sure that the system functions correctly and to avoid mate rial damage Warning Danger Could cause person...

Страница 13: ...e easy instructions to set up your VoIPBox in a matter of minutes Implementation of individual scenarios require adjustments to the appropriate interfaces Tips for basic settings are described here Li...

Страница 14: ...lains activation resetting and analysis of the data Chapter 9 Troubleshooting discusses problems that you may encounter when operating your VoIPBox and offers solutions The reasons are listed that may...

Страница 15: ...1 Safety and security precautions...

Страница 16: ...urer assumes no liability for consequential damages or for damages result ing from unauthorized changes 1 1 Safety Measures Danger of electric shock the power supplies run on 230 V Do not open the VoI...

Страница 17: ...s on the power supply have the following mean ings 1 2 3 Instructions for Use Plug the power supply directly into the outlet The power sup ply provides safety low voltage with limited capacity for you...

Страница 18: ...sure you use only the correct input voltage Make sure the installation site is sufficiently ventilated Use the device only in dry indoor locations and protect it from humidity Do not subject the devic...

Страница 19: ...any housing components They provide EMC protection Location Make sure you install the system in a clean dry dust free location If possible use an air conditioned site The site must be free of strong e...

Страница 20: ...changes Please thoroughly check any changes you or a third party have made to your configuration Download the log files and delete them from the VoIPBox on a regular basis to ensure VoIPBox s reliabi...

Страница 21: ...hrough the Internet is only as secure as its user makes it Therefore to avoid unwanted security breaches and resulting system malfunctions you must take the following steps to secure your VoIPBox if y...

Страница 22: ...ault can be set Telnet for TELES debug ac cess only TCP 23 default can be set SMTP TCP 25 default can be set DNS forward UDP 53 HTTP TCP 80 default can be set NTP UDP 123 H 225 registration admis sion...

Страница 23: ...2 Overview...

Страница 24: ...affic arrives at one VoIPBox which routes the calls accordingly depending on the call s destination and at tributes The VoIPBox is available with two four or eight BRI ports The VoIPBox BRI Family inc...

Страница 25: ...support TR 069 LCR Engine Multiple VoIP carrier logins Multiple ISDN routing methods Multilevel alternative routing dialed digit manipulation time dependent call routing Two stage dialing General User...

Страница 26: ...ox s sophisticated routing algorithms allow VoIP communication via SIP server and or gatekeeper H 323 as well as multi destination operation without a SIP Server or gatekeeper Various voice codecs ens...

Страница 27: ...ated routing algorithms serve as an LCR between your PBX and the PSTN or VoIP carrier Internet connection can occur via integrated DSL router The system reverts to ISDN if there is an IP connection fa...

Страница 28: ...3 VoIPBoxinstallation...

Страница 29: ...1 Check the package contents 2 Connect the BRI lines to the PBX and or the PSTN 3 Transfer the config files with the GATE Manager to the local computer 4 Adjust the configuration to your needs with th...

Страница 30: ...o 8 16 media chan nels The following pages describe installation of the VoIPBox Figure 3 1 VoIPBox BRI with 2 BRI and DSL front and rear view Figure 3 2 VoIPBox BRI with 8 BRI and DSL front and rear v...

Страница 31: ...er 3 4 1 ISDN Wiring Connect the TE port connect to the PSTN and the NT ports to the PBX Only the ISDN1 port can be configured as a TE port Port ISDN1 can be configured as NT to connect a telephone or...

Страница 32: ...T 1000baseT 1 Transmit Data or BiDirectional TX TX BI_DA 2 Transmit Data or BiDirectional TX TX BI_DA 3 Receive Data or BiDirectional RX RX BI_DB 4 Not connected or BiDirectional n c n c BI_DC 5 Not c...

Страница 33: ...difference between VoIPBox DSL and VoIPBox BRI a The VoIP Box DSL comes with an active DHCP server b The VoIP Box BRI has no DHCP server running Preparing for installation on VoIPBox DSL The VoIPBox D...

Страница 34: ...e GATE Manager software the Quickstart and the manual 3 Extract the archives and install the Quickstart and the GATE Manager 4 Follow the installation instructions 5 Connect the VoIPBox BRI by Etherne...

Страница 35: ...teps Connect your computer to the local network Connect the VoIPBox to the local network Connect the VoIPBox to your PBX and or the PSTN according to the required port configuration Connect the VoIPBo...

Страница 36: ...r is user friendly and can be customized to suit your needs Figure 3 6 GATE Manager The following maintenance functions are possible Display system information and network element status Retrieve and...

Страница 37: ...ion instructions 5 Start the GATE Manager 6 Add the VoIPBox DSL VoIPBox BRI as new system to the default group Select New System form the context menu right mouse click to the main system table Insert...

Страница 38: ...ion of the ip cfg Table 3 4 assist you to place the right configuration according to the DSL Line settings you receive from your pro vider Table 3 4 DSL settings for line access and login Method Varia...

Страница 39: ...ple 3 3 on page 40 DSL disconnect time Most of the internet service provider ISP force a disconnect of the DSL line every 24 hours This can happen in an inconvenient moment In order to preampt this di...

Страница 40: ...Set the dsleth parameter to the IP interface that initiates the PPPoE interconnection Ensure that this interface is not used as the Ethernet interface for Local Area Network communication Example 3 2...

Страница 41: ...to 192 168 1 2 24 after delivery It is possible to configure both ports as an Ethernet bridge br0 If needed set up a default gateway for the VoIPBox DSL VoIPBox BRI Example 3 7 shows the required sec...

Страница 42: ...wn before eth1 o IpAddress 192 168 1 2 netmask 255 255 255 0 eth2 p IpAddress 192 168 178 2 netmask 255 255 255 0 iptables q iptables t nat A POSTROUTING o ppp0 s 192 168 1 2 netmask 255 255 255 0 j M...

Страница 43: ...n in Example 3 7 the required sections for the IP configuration of the VoIPBox DSL are the sections br0 for the bridge mode or eth1 and eth2 for the single Ethernet interfaces and for the NAT settings...

Страница 44: ...Example 3 8 shows a part from the ip cfg with a default gateway and different settings for every IP interface Set the NameServer in the pabx cfg 3 13 Remote access security This chapter describes the...

Страница 45: ...09 Page 45 3 13 1 Graphical User Interface Remote access is possible via the Web GUI Even users with lit tle experience can easily configure standard system settings with this interface Simply open a...

Страница 46: ...e Read Only Mode User teles user Password tcs user No configuration changes can be made at this level Only sta tus and statistics can be retrieved The passwords are saved in the ip cfg in encrypted fo...

Страница 47: ...word password The value password con tains the encrypted text of the password Define the encrypted text with the GATE Manager as follows 1 Open the GATE Manager 2 Select the menu Edit Encode Password...

Страница 48: ...g the GATE Manager After the file has been transferred reboot the system The system can only be accessed with the correct password Don t forget it 3 13 3 Adjust the firewall settings In the firewall o...

Страница 49: ...the routing for incoming and for outgoing calls Call routing for calls from the VoIP carrier to the VoIP Box DSL VoIPBox BRI n The mapping in the com ment before is useful for some PBX This mapping ro...

Страница 50: ...d below Table 3 6 VoIP configuration in a route cfg System DTMFWaitDial 3 incoming calls Restrict40 Ix to remove country and or area code from DAD of incoming calls remove from entrys below and adjust...

Страница 51: ...age 35 Check the registration state on VoIP Statistics with the GATE Manager If the registration is not successful not registered timeout check and correct the settings and activate the new configurat...

Страница 52: ...4 Configuration files...

Страница 53: ...n all system specific settings and are used when the system starts Comments included in these files must begin with a semicolon Comments can also be placed at the end of the code line Configuration fi...

Страница 54: ...e system s basic settings Night num EXAMPLE Night1 Night2 pabx cfg route cfg This section contains time dependent en tries that only apply for limited times br0 ip cfg This section contains the IP con...

Страница 55: ...ction If only certain routes apply leave the line DefaultGw empty dslppp These section contains settings for the PPP interface used for the DSL connection iptables This section contains settings for N...

Страница 56: ...d default 80 Bear in mind that the passwords for different access levels are not set here The encrypted passwords are stored here and can only be changed via GUI see Chapter 3 13 1 Graphical User Inte...

Страница 57: ...fied The options used in Example 4 5 are listed in Table 4 4 Table 4 4 iptable options used in Example 4 5 Option Description P INPUT DROP Policy for the chain INPUT OUTPUT FORWARD used if no other fi...

Страница 58: ...T Defines the action that is carried out if the packet matches the rule Table 4 4 iptable options used in Example 4 5 continued Option Description Example 4 5 Basic firewall settings for ppp0 iptables...

Страница 59: ...an easy to configure DNS forwarder It is designed to provide DNS to a small network The section dnsmasq contains a list of parameters and set tings for the DHCP server in the system Example 4 6 shows...

Страница 60: ...and SRV and type ANY where the requested name has underscores to catch LDAP requests user username Specify the userid username to which dnsmasq will change after startup Dnsmasq must normally be start...

Страница 61: ...lobal Settings Controllers Subscribers 4 2 1 1 VoIPBox DSL VoIPBox BRI name The variable PabxName defines the name of the VoIPBox DSL VoIPBox BRI in the GATE Manager 4 2 1 2 Log Files CDRs unconnected...

Страница 62: ...d The following op tions are possible halfdaily Every day at 11 59 and 23 59 daily Every day at 23 59 weekly Sunday at 23 59 monthly The last day of the month at 23 59 size Regardless of the value ent...

Страница 63: ...esses NTP is used to clock synchronization over the IP network Table 4 8 describes the parameter used for this configuration Example 4 8 failed log renamed once a week failedlog boot failed log weekly...

Страница 64: ...default resolv send a search request to the DNS server first if this fail a lookup in the etc hosts will follow NtpServer nserver Define the IP or name of the VoIPBox s NTP server nserver queries the...

Страница 65: ...5 0 03 00 00 M10 5 0 04 00 00 Kyiv Ukraine EET 2EEST M3 5 0 3 M10 5 0 4 Lisbon Portugal WET 0WEST 1 M3 5 0 01 00 00 M10 5 0 02 00 00 London Great Britain GMT 0BST 1 M3 5 0 01 00 00 M10 5 0 02 00 00 Ma...

Страница 66: ...ska Time AKST9AKDT Pacific Time PST8PDT Mountain Time MST7MDT Mountain Time Arizona no DST MST7 Central Time CST6CDT Eastern Time EST5EDT Atlantic Time AST4ADT Atlantic Time New Brun swick AST4ADT M4...

Страница 67: ...ne recognition mode Defines the protocol for BRI lines DSS1 line_type Defines Point to Multipoint or Point to Point mode PMP Point to Multipoint PP Point to Point UNIT unit Optional Defines the curren...

Страница 68: ...g changes to acti vate the settings Table 4 11 pabx cfg Subscriber Parameters Subscriber port list port Refers to the running physical port number of the controller The list variable may contain one o...

Страница 69: ...shows the configuration for a VoIPBox DSL VoIPBox BRI with 8 ISDN ports On the box with 4 ISDN there is no AudioCodes controller A maximum of two concurrent channels are possible for DTMF recognition...

Страница 70: ...to send OAD ipaddress or user ipaddress if no OAD avail able MailFrom 123 to send 123 IP address of gateway MailFrom 123 teles de to send 123 teles de MailFrom 123 ipaddress to send 123 ipaddress Mai...

Страница 71: ...with out making any changes The sections for the time dependent configuration changes and time controlled routings are defined here A maximum of 19 additional daily configuration zones are possible N...

Страница 72: ...e configuration section switches back to the default config uration System section every day at 8 00 p m The configuration section is activated on November 5 Decem ber 24 and at noon on Mondays Exampl...

Страница 73: ...following sections System Night num VoIP name GateKeeper name Registrar name Radius name 4 3 1 Entries in the Sections System and Night num The sections System and Night num contain the follow ing en...

Страница 74: ...t side contains the prefix that is to be put in front of the DAD and an optional service indicator In the route cfg the list of Restrict parameters is searched from bottom to top for a matching contro...

Страница 75: ...ideo telephone 2 D diverting num ber For calls that have been diverted by the network RestrictD replaces the con tents in diverting number by the contents in pl Only in combination with the service in...

Страница 76: ...apping entries begin with the keyword MapAll They work as follows anything on the left of the equals sign is removed from the prefix telephone number DAD that has come in and replaced with what is on...

Страница 77: ...n troller 9 instead of 40 Table 4 15 route cfg Map Parameters MapAll direct num mode Parameter Description No Dig its Optional direct Defines the prefix or telephone number DAD for which the entry app...

Страница 78: ...s the placeholder used in the two target routing entry and the num ber to which calls to x will be redi rected 59 sin The service indicator variable sin re stricts the command to a service With out a...

Страница 79: ...rom Redi rect Defines a hexadecimal cause value according to DSS1 When connections to the destination are rejected because of the reason defined by the cause value the VoIPBox sends a busy signal to t...

Страница 80: ...native routing is not carried out 4 3 2 VoIP Profiles This section includes all of the most important parameters for communication with the VoIP peer Basic Parameters Table 4 17 list some often used p...

Страница 81: ...and g72640 40kBit s NOTE G726 32kBit s can also be signaled as G 721 by using the entry g721 g728 The Codec has a bit rate of 16kBit s compression ratio 1 4 g711a g711u These PCM codecs have a bit ra...

Страница 82: ...t Name of the assigned gatekeeper profile You can assign a profile to several gatekeep ers to define backup gatekeepers for a VoIP profile In this case the next gatekeeper will be used if the previous...

Страница 83: ...N notify HOLD is sent as notification to the telephone exchange ignore HOLD is not sent to the telephone exchange the VoIPBox suppresses the messages to PSTN VoipSelectProfilesBySignalling Yes No When...

Страница 84: ...ers may require that prefixes are listed in the Terminal Alias section Enter Yes to activate this function default value is No GkTerminalTypeWithPrefix mode Enter No to deactivate sending the Dialed P...

Страница 85: ...tion RegProxy ip addr Enter an alternative IP address if you want the request to be sent to an address other than the one entered in RegId RegExpires sec Enter the number of seconds registration is to...

Страница 86: ...name or ip addr Host name or IP address used in the NAS identifier or NAS IP address Cisco VSA gate way ID ServiceType num As defined in RFC 2865 Chapter 5 6 RequestTimeout sec Number of seconds duri...

Страница 87: ...ne the framed protocol see RFC 2865 Chapter 5 7 1 PPP 2 SLIP 3 AppleTalk Remote Access Protocol ARAP 4 Gandalf proprietary SingleLink MultiLink protocol 5 Xylogics proprietary IPX SLIP 6 X 75 Synchron...

Страница 88: ...5 Additional VoIP parameters...

Страница 89: ...gress and Alert or a SIP 180 or 183 into an H 323 Connect or SIP 200 message This parameter can be used if an announcement that plays before the Connect requires a Connect on the other side to put thr...

Страница 90: ...ypes from 96 to 127 VoipHideOadByRemove mode If Yes is configured and call setup is to VoIP the OAD will be removed from signaling if presentation restricted or user provided not screened is set in th...

Страница 91: ...length In the following example the digits 517 are replaced by the digits 00517 EXAMPLE VoipOad 517 00517 Enter y to replace any first digits with y is used as a placeholder for one digit and y can h...

Страница 92: ...nchanged In the following exam ple only 1212 will be transmitted EXAMPLE VoipOad 517555 To modify the original OAD enter random x whereby x represents a number of ran dom digits between 1 and 10 that...

Страница 93: ...ode Enter yes to send or receive the Progress Indicator in the Q 931 Call Proceeding mes sage Default no VoipTrpPayloadType num Defines the payload type for data calls when trp transparent clear mode...

Страница 94: ...P signaling page 1 of 4 SIP Signaling Parameters VoipAckWithSdp mode Enter yes to send the SDP content in the SIP ack message Default no VoipAllow list The allow header shows the supported methods and...

Страница 95: ...tNumber field in info method will be attached to the URI s available digits or to the invite message s To field No default means that the digit contents of the SubsequentNumber field will be used Voip...

Страница 96: ...ed string is transmitted A combination of both is possible Examples 030 or tel or sip user carrier de VoipPrack mode SIP only Enter yes to activate Provisional Response Messages in the signaling as pe...

Страница 97: ...time with the values set in VoipTxm ptime Default no The parameter VoipUseMaxPTime is used when VoipUseMPTime is 0 1 or 2 VoipUseMPTime int This parameter is used to configure packet time signaling i...

Страница 98: ...r This is a server that accepts REGISTER requests and places the information it receives in those re quests into the location service for the domain it handles Table 5 4 STUN server parameters STUN se...

Страница 99: ...IP Box DSL VoIPBox BRI a with the IP 192 168 1 12 Example 5 1 VoIP profile with location server settings for SIP user agent 130 MapAll130 40U1 130 Voip U1 VoipDirection IO VoipIpMask 0x00000000 VoipOw...

Страница 100: ...13 914 Bear in mind that you must enter numbers from specific to global as for normal rout ing in the route cfg That means you must enter a profile with more specific numbers above a profile with more...

Страница 101: ...IP y gain slope controls gain changing ratio in dBm sec values 0 to 31 default 0 z target energy determines attempted signal energy value in dBm values 0 to 63 default 19 Gain Slope 0 00 25dB1 00 50d...

Страница 102: ...owing the set number of milliseconds de fault 0 This parameter is necessary to set up an IntraSTAR call immediately when the IP connection is disrupted Bear in mind that VoipSilenceSuppression No must...

Страница 103: ...one The VoIP peer or the connected PBX requires generation of inband signaling tones alert busy release Weaktone The VoIP peer or the connected PBX requires generation of inband signal ing tones alert...

Страница 104: ...type is FractionLost minsamples Minimum number of seconds FL must be above limit The highest acceptable value for FL percentage between o and 100 recovertime Seconds to block the profile NOTE If you...

Страница 105: ...9 Voip DF VoipT303 5 VoipT304 sec An outgoing VoIP calls will be canceled in the state of Setup Acknowledge for H323 or Trying for SIP if the number of seconds entered has passed and there is no re s...

Страница 106: ...es the following options CFU unconditional CFB busy Table 5 8 Quality of service values Bit Distribu tion 0 1 2 3 4 5 6 7 Precedence TOS MBZ Bit Description 0 2 Precedence 3 TOS 0 normal delay 1 low d...

Страница 107: ...MSN which re fers to the number to which incoming calls shall be forwarded e g 41 MSN CMD_ type Deactivate string Deactivates call forwarding CFU CFB CFNR CMD_ type Status string Queries whether call...

Страница 108: ...r and requires the fol lowing entries in the VoIP profile Table 5 10 Customized parameters VoIP compression VoIP Compression Parameters VoipAggOwnDataPort port VoipAggOwnDataPort 29500 Enter the own p...

Страница 109: ...FaxMaxDtg size You can use this parameter to set the maximum size of an outgoing t38 packet 0 unlimited default Range 4 1020 VoipFaxMaxRate num If the peer does not support auto negotiation or has a f...

Страница 110: ...33 support 2002 ASN1 syntax TPKT enabled Is needed to send v34 faxes via T38 The following parameters are responsible for setting the modem transport method if a modem connection is detected VoipV21Tr...

Страница 111: ...udio stream and not relayed 3 DTMF taken from audio stream and relayed to remote as per RFC2833 meanwhile rtp data with silence is sent 4 For SIP SIP INFO messages will be converted to DTMF For H 323...

Страница 112: ...ch the connection to the DTMF controller is teared down The entry dir refers to the directory in which the announce ment file is saved The directory name must be boot The file extension must be 711 Th...

Страница 113: ...the boot directory There is one additional announcement file named DTMF2 711 which must also be available in the boot directory Users calling in hear the default announcement Af ter entry of the first...

Страница 114: ...6 Signaling and routing features...

Страница 115: ...a uniform number of digits the mobile gate way can collect digits when calls enter the gateway in overlap mode Digit collection occurs through the following mapping command The pipe signifies that th...

Страница 116: ...1 3 11 14 6 2 Rejecting data calls and specified numbers This chapter describes the configuration options for exclusion of data calls prefixes or call numbers from the routing pro cess 6 2 1 Blacklist...

Страница 117: ...controller number and the call s orig ination address In the following example the numbers 12345 and 12346 con nected to the PBX at port 10 cannot make any international calls All national calls are...

Страница 118: ...c routing of data calls via VoIP In the ISDN network data calls have a special service type When an ISDN PBX is connected to a VoIP network it must continue to work without any problems e g PBX remote...

Страница 119: ...ication Presentation CLIP differently from calls with Calling Line Identification Restriction CLIR For example all CLIP calls can be rejected so that only calls that do not present the calling number...

Страница 120: ...are rejected with No Channel Available as re jection cause when they are mapped to MapInFAIL aa 6 3 2 Setting CLIR Setting a hash in front of a call number makes it possible to suppress the presentat...

Страница 121: ...te configuration With this entry all calls beginning with 004930 are sent to the port with the address 9 and the presentation of the origina tion number is allowed 6 4 Conversion of call numbers The c...

Страница 122: ...AD In some cases where the OAD is not transmitted or shall for other reasons be overwritten the following parameter can be used to send another OAD In the following example the OAD 456 is displayed to...

Страница 123: ...Use the following entry to set a specific number type in the OAD For the national and international types remove the 0 s at the beginning of the number In the following example the bit is set in the...

Страница 124: ...n the following example the area code 030 with a 0 at the be ginning of the OAD of the PBX s extension is set as a digit and transmitted along with the number The keyword Restrict allows you to set a...

Страница 125: ...remove the 0 s at the begin ning of the number In the following example the international bit is set for all calls to Italy 0039 and the number is transmitted with 39 For the area code 012 the nationa...

Страница 126: ...it must appear in front of the screening indicator In the following Restrict example the screening indicator is specified as network provided and the number type is international General BRI Example...

Страница 127: ...In the following example 12345 replaces the original OAD When the destination number begins with 030 the call is sent through controller 10 Use the entry Restrict port oad num 15 if digits at the begi...

Страница 128: ...the byte may disrupt signaling Setting sending complete The following entry ensures that the Setup includes a sending complete The causes inclusion of sending complete in the ISDN Setup or in the H32...

Страница 129: ...o the network is realized via SIP You want to make sure that only calling party numbers belonging to this PBX are forwarded to the network The CMSN parameter is used to define a range of allowed calli...

Страница 130: ...the calling party number received from the PBX matches the range configured with the CMSN parameter both P Pre ferred Identity and From field contain the same calling party number If the number receiv...

Страница 131: ...ffering lengths or that some call numbers may require additional number conversion Calls without a destination number Connection to a PBX with an extension prefix Routing based on the length of the de...

Страница 132: ...er 9 are routed to controller 10 regardless of whether a destination number appears in the setup 6 11 2 Routing calls based on existence of destination number To route calls with a DAD differently fro...

Страница 133: ...ntroller with the profile DF and the destination number is replaced with the SIP account Betty Calls with the num ber 3333 are sent to VoIP with the SIP account Al All other calls with a destination n...

Страница 134: ...use values All connections that are rejected with a group 1 cause value 0x90 0x9f can be mapped to a single cause value by enter ing TranslateG1Cause cause whereby cause repre sents a cause value in h...

Страница 135: ...peat the entry to initiate an additional translation Use the following parameter to translate a cause from SIP to ISDN The following range of values applies 400 SIP cause 699 defined in RFC 3261 0 ISD...

Страница 136: ...1 127 29 501 413 127 31 404 414 127 34 480 415 79 38 480 416 127 41 480 420 127 42 480 421 127 43 603 423 127 44 480 480 18 47 480 481 127 49 480 482 127 50 503 483 127 55 403 484 28 57 403 485 1 58 4...

Страница 137: ...be imple mented according to individual requirements To use call for warding translation with the TELES iLEX the parameter Type must be configured as follows Type TELES_LEX 86 503 502 38 88 503 503 63...

Страница 138: ...ll forwarding translation an individual routing configuration must be set for digit collection in the case of phone numbers that begin with the special characters or This is necessary because is used...

Страница 139: ...ion num ber to a port followed by the new destination number exists For routing to a VoIP port the following syntax is used The parameters destinationNumber and newDestinationNumber do not need to be...

Страница 140: ...ls to the destination number 543211234 are mapped to the port 10 and the new destination number 543211234 Calls to the destination num ber 01721234554 are mapped to the port 20 and the new des tinatio...

Страница 141: ...7 System maintenance and software update...

Страница 142: ...that all activities are recorded beginning with the date and time If functions were activated by key combinations from terminal devices you can identify these along with the service ID Example 7 1 Pro...

Страница 143: ...te Time changed Date and or time were changed via remote adminis tration Time Switch Operation The configuration change was made by the timer Remote Administration Remote Control from peer Remote Code...

Страница 144: ...ed by MapCallBack WaitDisc Write error Access to the disk drive on which the data is to be stored was not possible because it is set for read only full or because of faulty hardware or software 995 Ms...

Страница 145: ...p pears in port port ERR init failed A DSP could not be loaded This DSP or the first VoIP controller is defined in port VP channel msg Voice packetizer chips report fatal error on speci fied channel w...

Страница 146: ...uspended specified task was suspended due to internal er ror host might reboot this port Mail f cdr connect ip addr sending CDR TCP connect to specified IP address failed mail connect ip addr sending...

Страница 147: ...eck the Configuration for mistakes There is an error in the DHCPD Configuration The DHCP SERVER was not loaded please check the Configuration for mistakes There is an error in the ALTQD Configuration...

Страница 148: ...om http ods org http www tzo com http zoneedit com user username password Defines the username and password for the DNS service provider host domain_name_of_dns_service Enter the domain name that is u...

Страница 149: ...nager if the host name is used in the Re mote Number dialog Example entry in the Remote Number dialog IP host domain de 7 4 Trace During operation the trace readouts of the VoIPBox can be saved in a f...

Страница 150: ...is immediately displayed in the GATE Manager s trace window Offline trace information is written to a file on the VoIPBox VoIPBox systems create trace files when the TraceLog file entry is present in...

Страница 151: ...nto plain text select this option Local Trace File Create Trace File Check this box if you want to store a trace file locally on your com puter File Name Click this button to change the default direct...

Страница 152: ...o traces 1 few traces 2 many traces 3 very many traces only nstanl autodial 0 for auto dial trace messages fctrans trclevel debug for ISDN facility to SIP converter messages nstanl 0 for call routing...

Страница 153: ...nd the other interfaces ISDN a VoIP controllers RTCP output m mail output g remote output port port number controller number in the pabx cfg or 255 if a service is used trace output in the defined syn...

Страница 154: ...a9 83 81 09 55 14 58 s 01 00 01 a8 9a 08 02 00 46 05 04 03 80 90 a3 18 03 a1 83 89 6c 02 81 31 70 06 81 31 32 33 34 35 7d 02 91 81 09 55 14 58 r 01 02 01 9a aa 08 02 80 46 0d 18 03 a9 83 89 09 55 14 8...

Страница 155: ...is available at the debug level Errors default always appear fctype all cf This parameter allows the user to select the properties for trace output The default setting is all Figure 7 2 Online Trace...

Страница 156: ...or ENUM please refer to Chapter 7 4 3 6 In general the following rules apply for this trace output The information is thoroughly analyzed where it is received all rcv messages 7 4 3 1 Interface IP net...

Страница 157: ...e 7 7 H 323 session Trace Output Description connect to Outgoing VoIP call accept from Incoming VoIP call ip address Peer s IP address cr cr Call reference corresponds with the internal protocol inter...

Страница 158: ...cket length in bytes h225 type H 225 rcv or send received or sent from the IP network addr ip address Peer s IP address compr codec Peer s compression list see Table 7 11 FS bool FastStart offered in...

Страница 159: ...7 11 Compression codecs used Synonym Codec A G 711Alaw64k B G 711Ulaw64k C G 7231 D G 728 E G 729 F gsmFullRate G T 38fax O G 729A P G 72616 Q G 72624 R G 72632 S G 729B T G 729AB U G 729E V G 723L W...

Страница 160: ...p start cr cr ch ch li li ri ri st st fx fx cp comp txm factor Table 7 14 RTP RTCP output Trace Output Description cr Call reference ch The internal media channel used li 1 appears when the local RTP...

Страница 161: ...op message Trace Output Description cr Call reference ch The internal media channel used a controller VoIPcodecChipType start val ch ch local port remote ip address port agg bool Table 7 16 RTP RTCP o...

Страница 162: ...sed byte The call s received or sent bytes a controller VoIPcodecChipType ch ch rtcp dir num ji ji rt rt fl fl in byte out byte Table 7 18 RTCP packet statistics Trace Output Description ch The intern...

Страница 163: ...mberOfVoiceDecoderBfi bfi bad frame interpolation n5 NumberOfVoicePacketsDropped n6 NumberOfVoiceNetPacketsLost n7 NumberOfIbsOverrun ibs in band signaling n8 NumberOfCasOverrun Table 7 20 RTP stop me...

Страница 164: ...odem 9 V32_AA V 32 AA calling modem tone 1800 Hz 10 V22_USB1 V 22 USB1 V 22 bis unscrambled bina ry ones 11 V8_BIS_INITIATING_DUAL_TONE V 8bis initiating dual tone 1375 Hz and 2002 Hz 12 V8_BIS_RESPON...

Страница 165: ...has been recognized lev Signal level in dBm dur Tone duration pstn type mt1 dad num oad num cc value cc cc id id c c ctrl ch cr cr Table 7 24 Internal protocol interface Trace Output Description type...

Страница 166: ...ossible h245 dir tt cr cr Following this trace output either a detailed description of the message and its corresponding message type including negotiating information or trace output elements that ar...

Страница 167: ...ffered see Table 7 11 the list of the peer s codecs appears behind peer and cfg shows which codecs are defined in the VoIP profile OpenLogicalChannel cn cn cpr comp sessid sid ctrl ip address rtcp por...

Страница 168: ...n Table 7 32 Message IDs for request message ID Message 0 NonStandard 1 MasterSlaveDetermination 2 TerminalCapabilitySet 3 OpenLogicalChannel 4 CloseLogicalChannel 5 RequestChannelClose 6 MultiplexEnt...

Страница 169: ...ultiplexEntryAck 13 RequestMultiplexEntryReject 14 RequestModeAck 15 RequestModeReject 16 RoundTripDelayResponse 17 MaintenanceLoopAck 18 MaintenanceLoopReject 19 CommunicationModeResponse 20 Conferen...

Страница 170: ...2 MasterSlaveDeterminationRelease 3 TerminalCapabilitySetRelease 4 OpenLogicalChannelConfirm 5 RequestChannelCloseRelease 6 MultiplexEntrySendRelease 7 RequestMultiplexEntryRelease 8 RequestModeRelea...

Страница 171: ...ication 21 FlowControlIndication 22 MobileMultilinkReconfigurationIndication Table 7 35 Message IDs for indication message continued ID Message H225 GatekeeperRequest to ip addr H225 GatekeeperConfirm...

Страница 172: ...nfirm ip addr cr cr H225 AdmissionReject ip addr reason reason Table 7 38 Gatekeeper 2 Trace Output Description reason Admission reject reason see Table 7 42 H225 GkDisengage cr cr to ip addr H225 Dis...

Страница 173: ...Supported 8 TransportQOSNotSupported 9 ResourceUnavailable 10 InvalidAlias 11 SecurityDenial 12 RullRegistrationRequired 13 AdditiveRegistrationNotSupported 14 InvalidTerminalAliases 15 GenericDataRea...

Страница 174: ...Gatekeeper messages ID Message 0 GatekeeperRequest 1 GatekeeperConfirm 2 GatekeeperReject 3 RegistrationRequest 4 RegistrationConfirm 5 RegistrationReject 6 UnregistrationRequest 7 UnregistrationConfi...

Страница 175: ...rcesAvailableConfirm 28 InfoRequestAck 29 InfoRequestNak 30 ServiceControlIndication 31 ServiceControlResponse Table 7 43 Unknown Gatekeeper messages continued ID Message Table 7 44 ENUM output Trace...

Страница 176: ...ger connection g 99 moip accept rc 2 ipad ip address port port The following output shows the direction In Out for the packet and the size g 99 moip direction length All other trace output appears in...

Страница 177: ...ssages depending on the call state d ctrl dtmf message type id call state 0 The following output shows that the media channel has been designated for DTMF tone recognition Table 7 47 DTMF output incom...

Страница 178: ...s are needed xbri tz1 start totalimage_bri img The following files are optional ipupdate tz2 the DynDNS driver httpd tz2 and httpd izg the WEB GUI cli tz3 the CLI Table 7 49 DTMF output media channel...

Страница 179: ...onnect both Ethernet ports to each other with the help of one Ethernet cable 3 Start the VoIPBox DSL VoIPBox BRI by connecting the power supply 4 Watch the LEDs on the front panel Wait until the red a...

Страница 180: ...the software runs longer than 120 seconds this file will be removed 3 If the VoIPBox DSL VoIPBox BRI restarts the contents of boot starting will be incremented 4 This is done until the value of boot s...

Страница 181: ...8 Online traffic monitor...

Страница 182: ...ues resetting counters 8 1 1 Calculation and resetting of statistic values Using the following parameter you can copy statistical infor mation into a specified log file at a defined time and date Stat...

Страница 183: ...example the system s statistic values are saved every Wednesday into the file asr log and sent to an e mail account The following list shows the statistic values that are calculated for the entire sy...

Страница 184: ...must be used StatisticTimeReset path file time day mask or StatisticTimeReset path file time day mask e mail recipient In the following example statistics will be saved every hour on the hour of every...

Страница 185: ...Reset must be inactive to avoid repetition 8 2 Generating and retrieving CDRs With the Log and failedlog commands you save CDRs and unconnected calls in the VoIPBox For these parameters Log and failed...

Страница 186: ...ily basis please refer to the Chapter 4 2 1 2 With recording of files system maintenance increases You have to be sure to download or delete files and ensure that there is enough disk space left on th...

Страница 187: ...nfor mation separated by commas Table 8 2 Call log entries Column Description 0 Version 1 Start time format DD MM YY hh mm ss 2 End time format DD MM YY hh mm ss 3 Source The following format applies...

Страница 188: ...NODE num The following entry shows a pabx cfg configuration file changed according to the formula In the following CDR entry num consists of a four digit number 0000 that is included in the CDR Examp...

Страница 189: ...onfiguration file changed according to the formula The following CDR entry includes IP addresses for signaling and voice data audio codec and frame size Example 8 9 Activating peer data for VoIP calls...

Страница 190: ...cify a file name e g failedlog failed log Once this setting is made recording begins at once Each line represents an unaccepted incoming call with the fol lowing information separated by commas Exampl...

Страница 191: ...he text box contains the CDR information ac cording to the format for the entry in Log data cdr log ac count domain A space must appear between cdr log and account domain is optional Enter an sign to...

Страница 192: ...x DSL VoIPBox BRI version 21 0 009 Page 192 If you replace the first sign with an the present cdr log will be sent whenecver a new one is generated Example 8 14 Sending CDRs via e mail 2 Log data cdr...

Страница 193: ...9 Troubleshooting...

Страница 194: ...g problem areas No connection to the system possible please refer to Chapter 9 1 No calls are possible please refer to Chapter 9 2 Software update problems occurred please refer to Chapter 9 3 9 1 No...

Страница 195: ...ate failed For more information on software update problems refer to Chapter 9 3 Software update problems Modifications in the pabx cfg cause the problem A hardware issue causes the problem Symptoms T...

Страница 196: ...ller and Subscriber en tries and the correct hardware settings Upload the system specific tz1 file again or change it back to its real name Restart the system by resetting the power or by going to you...

Страница 197: ...wall is blocking Symptoms There is no connection to the system through the web interface Solution In the GATE Manager go to the boot directory and check if the httpd izg and httpd tz2 files exist If n...

Страница 198: ...your network Symptoms The system is not accessible via GATE Manager or FTP The ping command does not work Solution If ICMP is disabled in your network please enable it and check whether this solves yo...

Страница 199: ...the problem persists connect your computer directly to the gateway using a crossover cable Make sure your computer uses the same IP range as your gateway Send a Ping from your computer to the gateway...

Страница 200: ...oteCode parameter If for instance the configuration is RemoteCode BBB BBB is defined as the dial in prefix for ISDN remote access Check the route cfg file for a matching mapping of an ISDN dial in num...

Страница 201: ...port status Verify that layer 1 of your ISDN port is active If not open pabx cfg and examine the ISDN controller configuration for the correct CRC4 mode PRI only The CRC4 mode needs to comply with th...

Страница 202: ...ted to an NT port at the peer s side and vice versa Please refer to Table 4 10 on page 67 and Table 4 11 on page 68 for an explanation 9 2 No calls are possible The system can be accessed but no calls...

Страница 203: ...l to keep the right order first enable the SIP port then block all udp ports The same applies to RTP ports if all udp ports are blocked the RTP ports need to be enabled first If the VoIP profile s SIP...

Страница 204: ...before being able to receive calls Nowadays authentication is mostly done using registrar SIP or gatekeeper H 323 profiles which you configure in the route cfg file If a VoIP call does not arrive on...

Страница 205: ...your ISDN port is active If not open pabx cfg and examine the ISDN controller configuration for the correct CRC4 mode PRI only For an explanation please see Chapter 9 1 6 ISDN port not loaded correct...

Страница 206: ...ins LAIN restrictions Calls from and to VoIP The VoIP profile in route cfg is causing problems with incoming or outgoing VoIP calls Calls from and to VoIP A technical prefix is causing the problem in...

Страница 207: ...not listed in the Licenses field The date in License Term indicates if trial licenses have already expired If the Licenses entry is empty this means that you are either using the wrong software or th...

Страница 208: ...ets In the following example the gateway receives a call from the IP 195 4 13 14 There is only one VoIP profile for incoming VoIP calls in the gateway s route cfg file The VoIP profile s VoipPeerAddre...

Страница 209: ...t prefix needs to be removed in the MapAll parameter If a call comes in without a prefix and is routed to VoIP where it requires a prefix the prefix needs to be added to the MapAll parameter In the fo...

Страница 210: ...for transfer Symptoms The system cannot be accessed via GATE Manager The system can be accessed via GATE Manager but the system type that is displayed in the GATE Manager s General Page is wrong i e...

Страница 211: ...em by taking the following actions Connect with your VoIPBox via FTP Change to the boot directory Delete the defective tz1 file Upload the tz1 file again Restart the system by resetting the power or b...

Страница 212: ...Appendix A Default config files...

Страница 213: ...ion of the controller Here we have the ISDN and the VoIP controller The ISDN controller are configured for point to point connections with a PABX The subscriber set tings define further properties of...

Страница 214: ...troller00 10 NT DSS1 PP Controller01 10 NT DSS1 PP Controller02 40 VOIP Subscriber00 TRANSPARENT ROUTER ALARM Subscriber01 TRANSPARENT ROUTER ALARM Subscriber02 TRANSPARENT ROUTER ALARM CHMAX 4 Exampl...

Страница 215: ...de Timezone CET 1CEST 2 M3 5 0 02 00 00 M10 5 0 03 00 00 Controller00 10 NT DSS1 PP Controller01 10 NT DSS1 PP Controller02 10 NT DSS1 PP Controller03 10 NT DSS1 PP Controller04 10 NT DSS1 PP Controll...

Страница 216: ...ser Pwd XXXXXX vlan 7 Vpi 1 Vci 32 dslif ppp dslppp lock nodeflate novj novjccomp nodetach usepeerdns defaultroute lcp echo interval 10 lcp echo failure 10 debug logfile tmp pppd log iptables iptables...

Страница 217: ...tings for the PPPoIP protocol used on the DSL line The iptables settings contains the firewall rules The first line defines IP masquerading for the internal network 192 168 1 0 24 All other lines are...

Страница 218: ...etmask or set IpAddress dhcp to get ip address from dhcp server to separate the network interfaces remove from Eth1 2 sections and delete the br0 section br0 IpAddress 192 168 1 2 netmask 255 255 255...

Страница 219: ...profile Voip PeerA VoipDirection IO VoipPeerAddress ip address port e g 1 2 3 4 5060 VoipIpMask 0xffffffff VoipSignalling 1 VoipUser VoipPwd VoipOwnAddress optional VoipRegistrar rega VoipMaxChan 4 Vo...

Страница 220: ...og renamed daily 62 4 8 failed log renamed once a week 63 4 9 protocol log renamed when file size 1MB 63 4 10 VoIPBox BRI with 4 ISDN ports 68 4 11 VoIPBox DSL VoIPBox BRI with 8 ISDN ports subscriber...

Страница 221: ...3 ISDN trace output 154 7 4 ENUM output 175 8 1 Saving and sending statistics 1 183 8 2 Statistics file 184 8 3 StatisticTimeReset 1 184 8 4 StatisticTimeReset 2 184 8 5 Generating and retrieving CDR...

Страница 222: ...0 009 Page 222 A 1 Default pabx cfg 213 A 2 pabx cfg of a VoIPBox BRI 2 214 A 3 pabx cfg of a VoIPBox BRI 4 214 A 4 pabx cfg of a VoIPBox BRI 8 215 A 5 Default ip cfg of the VoIPBox DSL 216 A 6 ip cf...

Страница 223: ...4 12 70 4 13 pabx cfg Night Parameters 71 4 14 route cfg Restrict Parameters 74 4 15 route cfg Map Parameters 77 4 16 route cfg Redirect Parameters 78 4 17 route cfg VoIP Basic Parameters 80 4 18 rout...

Страница 224: ...24 Internal protocol interface 165 7 25 Received from PSTN 1 166 7 26 Received from PSTN 2 166 7 27 H 245 messages 166 7 28 Codec used 167 7 29 Logical channel parameters 167 7 30 H 245 parameters 167...

Страница 225: ...List of tables VoIPBox DSL VoIPBox BRI version 21 0 009 Page 225 8 1 1TR6 service indicators 186 8 2 Call log entries 187 8 3 Failed log entries 190...

Страница 226: ...oIPBox BRI with 2 BRI and DSL front and rear view 30 3 2 VoIPBox BRI with 8 BRI and DSL front and rear view 30 3 3 ISDN Wiring Scheme 31 3 4 Ethernet connector PIN assignment 32 3 5 DSL connector PIN...

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