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Service
If the HDO9000 cannot be serviced on location, contact your
service center for a
Return Material Authorization (RMA)
code and
instructions where to ship the product. All products returned to the factory
must have an RMA.
Return shipments must be prepaid.
Teledyne LeCroy cannot accept
COD or Collect shipments. We recommend air freighting. Insure the item
you’re returning for at least the replacement cost. Follow these steps for a
smooth product return.
1. Remove all accessories from the device.
2. Pack the product in its case, surrounded by the original packing
material (or equivalent). Do not include the manual.
3. Label the case with a tag containing:
• The RMA
• Name and address of the owner
• Product model and serial number
• Description of failure or requisite service.
4. Pack the product case in a cardboard shipping box with adequate
padding to avoid damage in transit.
5. Mark the outside of the box with the shipping address. Add:
• ATTN: <
RMA code assigned by Teledyne LeCroy>
• FRAGILE
6.
If returning a product to a different country:
• Mark the shipment “Return of US manufactured goods for warranty
repair/recalibration.“
• List any cost of service in the Value column and the original purchase
price “For insurance purposes only”.
• Be very specific about the reason for shipment. Duties may have to be
paid on the value of the service.
MAINTENANCE
Service Plans
Extended warranty, calibration, and upgrade plans are available for pur-
chase. Contact your Teledyne LeCroy sales representative or
[email protected] to purchase a service plan.
Service Centers
For a complete list of Teledyne LeCroy offices by country, including our
sales and distribution partners, visit:
teledynelecroy.com/support/contact
Teledyne LeCroy
700 Chestnut Ridge Road
Chestnut Ridge, NY, 10977, USA
teledynelecroy.com
Sales and Service:
Ph: 800-553-2769 / 845-425-2000
FAX: 845-578-5985
Support:
Ph: 800-553-2769