A C C E S S 2 4 1 - F X O / 2 4 1 / 2 1 1 / 2 1 1 N V O I P G A T E W A Y U S E R G U I D E
MN100129 Rev E
47
Troubleshooting
Problem Solution
The unit does not function.
The
Powe r
LED is off.
Check that the AC/DC adapter is properly connected, and that
power is supplied to the wall power outlet.
No dial tone
(a) Verify that the phone line is securely plugged into the
Phone1
or
Phone2
ports.
(b) Verify that the WAN LED on is lit. If it is not, check that the
WAN cable is properly connected.
(c) If there is still no dial tone, check with your VoIP and
broadband service providers.
The Internet service does not
work properly (single PC
connection, without a router).
(a) Verify that the WAN and the LAN LEDs are lit. If not, verify
that the Ethernet cables are properly connected.
(b) Connect your PC directly to the broadband modem and check
the Internet service.
If the Internet service functions properly when the Gateway is not
connected, review the LAN settings according to the LAN
configuration instructions above.
The Internet service does not
work properly (local network
connected through a router).
Follow the instructions supplied with your router.
