Chapter 2
General conditions of warranty
2.2 Warranty
The following are the terms under which TEL-MAR provides a warranty or guarantee
for all equipments supplied:
TEL-MAR ’s warranty lasts for 12 months from the shipping date, cover parts and labour
required to repair subunits or replace components. Repairs under warranty are effected
free of charge, except for the associated freight charges both to and from the factory of
TEL-MAR in Fara Gera d’Adda (Italy), which are the responsibility of the customer.
Conditions of warranty
◊
TEL-MAR ’s warranty decays for parts or components which fail for any reason
attributable to external causes or misuse of any kind.
In the event of any malfunctioning being discovered during the
warranty period, TEL-MAR ’s technical office must be contacted
before attempting any repair, replacement of parts or recalibration
of the equipment and in order to seek guidance. This is
imperative for preserving validity of warranty.
◊
It is desirable that a written failure report is produced by a responsible person and that a
copy accompanies the returned part to TEL-MAR .
Failure to observe any of the instructions or recommendations in the
Manual for installation, operation or maintenance of the equipment or
any unorthodox testing or unauthorised tampering with it at any time, will
automatically invalidate the warranty.
◊
Parts excluded from warranty are:
¬
tubes (valves): since these parts are directly warranted by the manufacturers with their
own terms and conditions.
¬
semiconductors: if the failure is not caused by other parts or units covered by
TEL-MAR warranty.
In any cases of doubt about the failure, TEL-MAR technical office should be contacted
without delay. TEL-MAR reserves the right to refuse warranty for failures which have not
been reported within a reasonable period of time.
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