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Call Centre Information

Please call the TD Merchant Solutions Help Desk at

1-800-363-1163

. We would be happy

to answer any questions you may have.

Authorization:

24 hours a day, seven days a week

Terminal Inquiries:

24 hours a day, seven days a week

General Merchant Inquiries:

Monday – Friday, 8 a.m. – 8 p.m. ET

Printer / Stationery Supplies:

Monday – Friday, 8 a.m. – 5 p.m. ET

Documentation Portal

This guide covers the most commonly used information in order to get you started. Your

terminal has more features and functionality to explore on our documentation portal

which you can find at

www.TDMerchantSolutions.com/ResourceCentre

Содержание Desk 5000

Страница 1: ...TD Desk 5000 Quick Start Guide For the TD Desk 5000 Standalone and Semi Integrated terminals With or without PINpads...

Страница 2: ...NOTICE The Toronto Dominion Bank reserves the right to make changes to specifications at any time and without notice The Toronto Dominion Bank assumes no responsibility for the use by the Merchant cu...

Страница 3: ...ardholder Privacy and Security 7 Terminal security 7 Fraud prevention 7 Manually entered credit card transactions 7 Force post transactions are disabled by default 7 Call for authorization 8 Applicati...

Страница 4: ...19 Changing terminal mode semi integrated terminals only 19 More features and functionality 19 Reporting 20 Business day reports 20 Troubleshooting 21 What problems can I easily resolve 21 Admin Menu...

Страница 5: ...rect Payment UnionPay etc The TD Desk 5000 The terminal is solely for you the Merchant You will use the terminal to initiate transactions for customer s using credit or debit cards Depending on your s...

Страница 6: ...19 Standalone Mode Home Screen Semi Integrated Mode Home Screen Hardware Standalone Terminal 1 Command keys Application key Cancel Correction OK or Enter 2 Touchscreen All terminal navigation is perfo...

Страница 7: ...you have the clock function enabled You can request to have the following icons enabled for the Home screen Sale Settlement Report Reprint Logon and Logoff Return Void Force Post Pre Auth and P A Com...

Страница 8: ...isplays important information icons and different ways to access your terminal s functionality They are 1 Communication icon This icon indicates whether the terminal is connected to the network It wil...

Страница 9: ...amber panel along the top of terminal and remove the old paper roll 2 Unwrap a new paper roll and place it in the paper chamber so that the loose end of the paper feeds up from under the paper roll to...

Страница 10: ...er to enter information and select options regarding the transaction If you don t have a PINpad the customer will use the terminal to enter information 1 Function keys The F1 and F4 keys can be used t...

Страница 11: ...nt Fraud pamphlet in your Merchant Welcome Kit The following information will help you protect yourself from fraudulent transactions Manually entered credit card transactions There is an inherent risk...

Страница 12: ...ing the card They will also tell you how to proceed you have any doubts about the validity of a card or a transaction 1 Call for a voice authorization 2 Request a CODE 10 authorization The financial i...

Страница 13: ...o adjust your accepted card list please contact the TD Merchant Solutions Help Desk to discuss Sale credit card Use these instructions to process a credit card purchase on the terminal for card presen...

Страница 14: ...tless card reader The customer may be required to insert or swipe their card in some cases Go to step 5 Manually enter card There is an inherent fraud risk for manually entered transactions Please see...

Страница 15: ...omer confirms the dollar amount Yes or No Tips optional 4 The customer selects a tip option and presses OK 5 The customer confirms the total amount Accept or Change Payment method 6 Perform one of the...

Страница 16: ...this is a UnionPay transaction the customer may be required to sign the receipt Review the receipt to see if a signature is requested If you don t use cashback you will not see step 6 7 or 8 If you do...

Страница 17: ...unt number and press OK b Enter the expiry date and press OK This is four digits in length 4 The transaction is approved and the receipts are printed Return debit You use this option to fully or parti...

Страница 18: ...ction Void Transaction Recall You use this option to pull up any transaction that is in an open batch on a terminal and review it with the option of voiding it If the transaction is in a closed batch...

Страница 19: ...this information on the receipt or this can be provided by the customer f RRN displays a transaction by its RRN number You can find this information on the receipt g Approval Code displays a transacti...

Страница 20: ...displays every transaction performed by a specific clerk number in the open batch on this terminal d Invoice displays a transaction by its invoice number You can find this information on the receipt...

Страница 21: ...r REF The reference number Signature The card issuer determines when a signatures is required for a transaction Host Response Always ensure that the transaction was APPROVED as it could be DECLINED or...

Страница 22: ...ends you ll receive same or next business day deposit for credit and debit card totals Otherwise they will be forwarded to the next business day Forced settlement occurs if a manual settlement is not...

Страница 23: ...d that you do so 1 Go to the Home screen and tap the mode icon in the top right of the screen 2 Confirm that you wish to continue Yes or No 3 Enter a valid Admin ID and password and tap Enter More fea...

Страница 24: ...s of that card type Clerk 2 Select whether the report is a Summary Report or a Tip Report 3 Select whether Is it for All Clerks or Single Clerk If it is a single clerk enter the ID 4 PRINT or DISPLAY...

Страница 25: ...ecurely plugged into the modem router Display screen is blank 1 Ensure that the power cable is firmly connected to the power port and the electrical outlet Magnetic stripe card reader won t read cards...

Страница 26: ...Host Batch Inquiry Print Display Setup Menu Communications ComsPriority Dial Ethernet Display Params Disabled Accesscode Baud DialRetry Dial Tone DialType Predial Current Setup Ethernet Setup Timer Se...

Страница 27: ...g Setting On Off Setting Tip Guide Tip Guide Values Setting Setting Setting Setting Setting Setting Setting Setting Setting Term Settings Idle Timer Printer Term HW IdleMsg PINPadIdle Clock Display Fo...

Страница 28: ...letion PWSettle PWReprint PWReports PWManual PWStandalone Setting Setting Setting Setting Setting Setting Setting Setting Setting Setting Setting Admin Menu PWs PWClerkMenu PWBatch PWSetup PWMaintenan...

Страница 29: ...s Download Only Other TD Parameters Display All Info Info Info Info Info Info Info Info Info Disabled Info Info Host Management Host 1 Param DL Download Host 2 Param DL Download EMV Public Key DL Down...

Страница 30: ...ction Routinely clean it with a damp cloth so that spills don t get into the inner workings Use TD approved cleaning cards for the chip and magnetic card readers Storing your terminal It must be store...

Страница 31: ...ries 24 hours a day seven days a week General Merchant Inquiries Monday Friday 8 a m 8 p m ET Printer Stationery Supplies Monday Friday 8 a m 5 p m ET Documentation Portal This guide covers the most c...

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