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Cardholder Privacy and Security
Terminal security
It is the Merchant’s responsibility to secure the terminal, any user IDs or passwords and to
prevent unauthorized use. In any event the Merchant will be liable for any unauthorized
use of the terminal or any user IDs or passwords. There are four available user settings:
Admin
No access restriction to terminal functionality; assign this level of access
with extreme caution.
Manager
Access is restricted to certain features by a manager ID and password.
Supervisor
Access is restricted to certain features by a supervisor ID and password.
Clerk
Access is restricted to certain features by a clerk ID.
The following functions can be individually protected:
•
Financial transactions
•
Settlement / Day close
•
Reprinting receipts
•
Reports
•
Manual transactions
•
Standalone mode
•
Various menus on the terminal
For more information, please refer to the
TD Desk 5000 Merchant Guide
.
Fraud prevention
Please refer to the
How to Help Prevent Fraud
pamphlet in your Merchant Welcome Kit.
The following information will help you protect yourself from fraudulent transactions.
Manually entered credit card transactions
There is an inherent risk associated with these transactions as they have an increased
rate of fraud. If you do manually enter a credit card transaction which is deemed
fraudulent, you will be held responsible for any chargebacks associated with it. Manually
entered credit card transactions include mail order and telephone order transactions.
If you are uncomfortable manually entering a credit card it’s within your rights as a
business owner to request another form of payment (debit, cash, etc.).
Force post transactions are disabled by default
The Force Post function allows prior authorization numbers to be manually keyed in. For
your protection, this capability is disabled by default on your terminal. If you need to
process a Force Post, please call the TD Merchant Solutions Help Desk at
1-800-363-1163
to enable the capability after being authenticated. It is strongly recommended that you
protect the Force Post function with a password. Please see the
Merchant Guide
for
more information.
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