User Manual of Solar Intelligent Energy System (SIES)
TBB Power Confidential Page
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8.2 Common Failure Analysis
1) System is switched on, but Cyber still powers off.
Failure Cause
Energier Pro or Solar Mate has not been switched on
Solution
Switch on Energier Pro or Solar Mate
2) The system does not work with the preset system logic
Failure Cause
Battery SoC has not been calibrated
Solution
Implement a complete process of battery calibration
3) The RCD (Residual Current Device) trips continuously
Failure Cause
The AC output may have residue current leakage
Solution
a. Make sure there is no overload or short circuit in the AC output;
b. Make sure the terminal of neutral (N) or line (L) in the AC output was not connected
to GND
c. Check if the neutral (N) of AC output is connected to AC input of SIES? If yes, need
to isolate the neutral and connect it to AC input and AC output respectively. The
neutral should NOT be in common.
4) There are error codes 11006, 21006 in the front panel of Solar Mate
Failure Cause
The IP address of Solar Mate was duplicated.
Solution
a. Make sure the communication cable of Solar Mate is well connected
b. Reset the IP address: Press Esc, Status > Settings > Normal Settings > RS485
settings > Rs485 address and set the IP address for both of them as 0x31 and 0x32.
5) GPRS connection to web is failed. The signal icon in Cyber shows
“X”
Failure Cause
a. SIM card has no credit
b. The SIM card is not supported
c. The antenna is not well connected
Solution
a. Keep sufficient credit in the SIM card
b. Choose the another telecom operator which will be used in the Cyber
c. Connect the antenna and make sure the cable is stretched out, not twined
