If you are experiencing poor water flow, please check all plumbing first,
as it is extremely rare for a softener to cause flow rate problems.
Save money by ensuring an engineer is not called out
unnecessarily. However, if the solution to the problem is not
successful, please call for service and advise us what you
have tried. Call our Direct Service Line on: 01494 484848
Troubleshooting
17
Please Remember
– Only use Tablet or Pellet Salt in Your Softener!
Checklist
Solution
PROBLEM: Hard Water or, Intermittently Hard Water
1
Is there a minimum of 6 inches
1
Fill the cabinet with salt.
p13
of salt in the cabinet
?
2
Is the bypass valve closed and
2
Close the bypass valve and
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the inlet and outlet valves open
?
open the inlet and outlet valves.
3
Is the hardness setting correct
?
3
Reset the unit setting as per table
p11
open the inlet and outlet valves.
Important Note:
If any of the above requires action, add 4 litres of
clean water to the salt and initiate a “regenerate now”
PROBLEM: No Water
1
Is the water mains open
?
1
Open water mains.
p5
2
Are the inlet and outlet valves open
?
2
Open the inlet and outlet valves.
p6
PROBLEM: Unit regenerates at incorrect time of Day
1
Is the present time correct
?
1
Reset the present time.
p11
2
Is the regeneration time correct
?
2
Reset the regeneration time.
p12
3
Has there been a power cut
?
p15
PROBLEM: No regeneration occuring or, little or no salt usage
1
Is the water soft
?
1
If yes, no action is required.
2
Is the water level in the salt
2
if yes, check the drain link is not.
p14
cabinet high
?
frozen or blocked. Initiate an
immediate regeneration.
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