StorageLibrary T40+ Series Installation and User Guide
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Table 13. Troubleshooting Matrix - Write or Read Issues with Solution
Problem
Solution
Write or Read Issues
Contaminated head
Avoid contamination by ensuring that the library is installed in a
clean, contamination-free environment. Cartridges should be
stored vertically in their plastic cases. Continue cleaning the tape
drive as needed.
If a cleaning cartridge is not successful in resolving the problem
after 3 or more attempts, the cleaning cartridge may be
contaminated and should not be used in another drive.
Non-acclimatised media
A cartridge should be acclimatised for at least 24 hours before
being used, particularly if it has been stored at a substantially
different temperature or level of humidity than the library.
Cleaning cartridge is
Incompatible
Make sure you are using a permitted cleaning cartridge.
Expired cleaning cartridge
Verify the number of cleanings per cleaning cartridge for your
media type.
Bad/defective/contaminated
media
If the write/read errors persist and the drive has been cleaned,
that cartridge should be suspected as being defective, unless it is
an invalid cleaning cartridge.
If this occurs, export the cartridge and load a known good
cartridge. In some cases, a cartridge can be worn out, have a
defective cartridge memory, or it may have been formatted as a
Firmware Upgrade Tape.
Any cartridge that is suspected of being defective or
contaminated should NOT be re-used in any drive.
Table 14. Troubleshooting Matrix - LED Error Messages with Solutions
Problem
Solution
LED Error Messages
Amber LED on
When the amber LED is on, the library has encountered an
electrical or mechanical failure. An error message will be
displayed on the front panel (and
RMI
). Please refer to
Supported
RAS Tickets
for details.
