7 0
T a l k S w i t c h U s e r G u i d e
get. You can set up the Call Cascade sequences for both modes (the scheduling for
these modes are set up in the Modes tab).
For Remote Extensions, there are 3 different ‘Call Cascade’ options. For each of these
options, you can control how and where you want the incoming call to the extension
handled.
1.
Busy at extension — routing options when this extension is busy:
Cascade options include forwarding calls to a Local Extension, Remote Extension,
Extension Ring Group, Voicemail, Announcement, Auto Attendant, play busy tone
or hang up. Note: If this is a remote extension, such as a cell phone, that has its
own voicemail or a phone company prompt that answers calls when the line is
busy, TalkSwitch will assume the call has been answered and will not follow
through with the Call Cascade. You may want to consider using the ‘Play accept/
reject prompt’ option under the Answered at ext. tab, which specifies that the call
to this extension will not be considered answered until the call recipient enters the
appropriate digit.
2.
No answer at ext. — routing options when this extension does not answer after a
specified number of rings:
Cascade options include forwarding calls to a Local Extension, Remote Extension,
Extension Ring Group, Voicemail, Announcement or Auto Attendant, keep ringing
or hang up. If you have cell phone voicemail or a phone company message that
