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3.3.3

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3.3.3.1

Modes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3.3.3.2

Auto Attendant   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3.3.3.3

Telephone Lines   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

3.3.3.4

VoIP Lines   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

3.3.3.5

Local Extensions — Call Cascade  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

3.3.3.6

Remote Extensions — Call Cascade  . . . . . . . . . . . . . . . . . . . . . . . . . . 69

3.3.3.7

Extension Ring Groups — Call Cascade  . . . . . . . . . . . . . . . . . . . . . . . 71

3.3.4

Call Back/Call Bridge   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

3.3.4.1

Auto Call Back  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

3.3.4.2

Prompted Call Back  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

3.3.4.3

Call Bridge    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

3.3.5

Options   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

3.3.5.1

Audio Controls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

3.3.5.2

Transfer Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

3.3.5.3

Miscellaneous  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

3.3.5.4

Troubleshooting   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

3.3.5.5

Troubleshooting — Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

CHAPTER 4

 

Using TalkSwitch

4.1 In the Office — Receiving Calls with or without the Auto Attendant   . . . . . . . . . . . . . . . . 91

4.1.1

Receiving calls using the Auto Attendant   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4.1.2

Receiving calls without the Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4.2 In the Office — Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4.2.1

Making calls from a Local Extension   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4.2.2

Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4.2.3

Placing calls on Hold at a Local Extension  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4.2.4

Transferring calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4.2.5

Call Park — Parking and retrieving callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

4.2.5.1

Parking a caller  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

4.2.5.2

Parking a caller using Auto Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

4.2.5.3

Retrieving a parked call   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4.2.5.4

Using Call Park with the External Paging option  . . . . . . . . . . . . . . . . 95

4.2.6

Call Queue/UCD/Call Waiting — Queuing and retrieving callers   . . . . . . . . . . . . 95

4.2.6.1

Queuing calls to a single extension  . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4.2.6.2

Queuing callers to an Extension Ring Group. . . . . . . . . . . . . . . . . . . . 96

Содержание TALKSWITCH 48-CA

Страница 1: ...USER GUIDE TALKSWITCH 48 CA CVA v3 21...

Страница 2: ...e part of TalkSwitch No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrie...

Страница 3: ...VoIP 4 What is a SIP Proxy and Registrar 4 What is Dynamic DNS 5 What is the drawback of using Dynamic DNS 5 How often will my Public IP address change 5 What is a port number 6 CHAPTER 2 Installing T...

Страница 4: ...The Local Area Network 20 CHAPTER 3 Configuring TalkSwitch 3 1 Installing the TalkSwitch Configuration Software 21 3 2 Running the TalkSwitch software 22 3 3 Configuration 23 3 3 1 System Information...

Страница 5: ...eceiving Calls with or without the Auto Attendant 91 4 1 1 Receiving calls using the Auto Attendant 91 4 1 2 Receiving calls without the Auto Attendant 91 4 2 In the Office Making and Receiving Calls...

Страница 6: ...1 Activating Voice mailboxes 103 4 4 2 Retrieving Messages Accessing a Voicemail box 104 4 4 3 Pager and Cell Phone notification 106 4 5 Music on Hold 106 4 6 Mode Switching Options 107 4 7 Out of the...

Страница 7: ...can sound as good or even better than regular phone calls Voice quality is affected by numerous issues including how it is compressed for delivery over the Internet decompressed and how packets are pr...

Страница 8: ...ower supplies UPS These elements might include LAN switches routers firewalls broadband connection devices ie cable modems DSL modems and VoIP devices If the power goes out at the Internet Service Pro...

Страница 9: ...negative impact on the call quality as the overhead on the network connection is increased For example IPSec adds approximately 10 per cent overhead to VPN traffic What s the difference between a Pub...

Страница 10: ...an address that is temporarily assigned to devices by a DHCP or PPP server that maintains and assigns a pool of IP addresses When deploying VoIP devices it s best to have a Static Public IP Address a...

Страница 11: ...e basic idea is that you will receive an address something like myname homeip net which points to your IP address something like 209 210 230 140 This is important for locations where the SIP Server re...

Страница 12: ...s are required so that a computer or device can support multiple applications or streams of simultaneous data communication Each stream or application uses a unique port number You can think of it lik...

Страница 13: ...ese items are missing please contact your TalkSwitch dealer The TalkSwitch line jacks are sensitive to high voltage spikes from lightning If you live in an area where electrical storms occur regularly...

Страница 14: ...r ing the line with TalkSwitch Line 2 On Solid Line 2 is currently in use Pulsing Slowly Line 2 caller is on hold Flickering Line 2 is ringing Quick Pulse Line 2 is engaged by a device that is shar in...

Страница 15: ...se Line 4 is engaged by a device that is shar ing the line with TalkSwitch Jacks Ports What to plug in MUSIC Plug in a radio CD player PC soundcard or any other device that emits an audio signal if yo...

Страница 16: ...By default all TalkSwitch units are shipped with a unit ID of 1 This means the extensions are 111 to 118 A TalkSwitch with unit ID 2 would have extensions 121 to 128 For details on setting up 2 or mo...

Страница 17: ...og telephone cordless phone fax machine answering machine or modem to TalkSwitch s extension jacks Multiple devices can be connected to each extension jack by chaining them together or using a line sp...

Страница 18: ...radio tape player sound card etc for playing music or messages to callers while on hold Simply connect the audio source via its headphone output to the Music jack The Music jack requires a 1 8 3 5mm m...

Страница 19: ...cable cable not provided Make sure you do not have any other communications programs running at the same time you want to use the TalkSwitch configuration software These may include Palm Pilot Hot Sy...

Страница 20: ...tch is being configured it is locked so that no other computer or person using a phone can make configuration changes at the same time If you leave the software open for longer than 1 hour TalkSwitch...

Страница 21: ...tch identifies this conflict by flashing all the Line lights on the front panel of the units that have the conflict To resolve the conflict you need to assign a different Unit ID to one or more of the...

Страница 22: ...ve different numbers based on the Unit ID assigned to the TalkSwitch unit they belong to The extensions and voice mailboxes affected by the new numbering system are listed in the following table None...

Страница 23: ...tings All units are cloned with identical settings In the event that a unit has disappeared off the network adapter unplugged LAN connection disconnected LAN failure etc the system can still handle th...

Страница 24: ...nnection from your Service Provider Lite broadband connections typically 128 Kbps downstream and 64Kbps upstream are not typically suitable for simultaneous voice and data traffic The limiting factor...

Страница 25: ...ice traffic has priority over the data packets Some routers support Quality of Service QoS functionality for such purposes These routers are typically identified as devices that support QoS VoIP or pr...

Страница 26: ...om each other and only passes through traffic intended for the device connected to that port which ensures that data traffic doesn t compete with voice traffic For example the Linksys BEFSR81 router h...

Страница 27: ...on the screen If you are installing on a Windows XP machine do not enable Windows 98 compatibility mode for the TalkSwitch software The TalkSwitch software can also be downloaded from the TalkSwitch w...

Страница 28: ...n use this option Ensure your network cable is properly connected and the top green LED is on at the back of the TalkSwitch Connect via USB If TalkSwitch is connected to the PC via a USB cable then se...

Страница 29: ...een consists of 4 parts 1 Menu Items 2 Configuration Navigation Controls what is displayed in the configuration window 3 Configuration Window Displays configuration information 4 View System Informati...

Страница 30: ...you save settings to TalkSwitch Save to TalkSwitch Saves the current configuration to TalkSwitch Save to File Saves the current configuration to a file Exit Closes the Configuration Retrieve Settings...

Страница 31: ...the Start Menu TalkSwitch folder Configuration Navigation The Configuration Navigation organizes all the configuration topics within folders The following is a brief description of each configuration...

Страница 32: ...ch units are connected to the same LAN they are designed to act like a single phone system For example if you have 2 TalkSwitch units connected on the same LAN the system will now function as a single...

Страница 33: ...Tone configuration System Name For tracking purposes a system name can be assigned System Password To activate the use of a system password enter a 4 to 8 digit password The password can only contain...

Страница 34: ...t with a CVA on the LAN In the System IP Settings section If you have a DHCP server and your TalkSwitch unit s are connected to the LAN then all fields should already be filled with the correct inform...

Страница 35: ...ublic WAN IP Address section Type of public WAN IP address for Internet Connection Select dynamic if your public IP address is a dynamic IP address from your Internet Service Provider ISP If you are u...

Страница 36: ...onfiguration This section deals with configuring your TalkSwitch for VoIP In the TalkSwitch Profile section TalkSwitch has a built in SIP Server Proxy Registrar Redirect server This facilitates the co...

Страница 37: ...number than the default then specify the port number after a colon at the end of the domain or IP address Example 222 234 432 234 5061 Registrar Server Name If this location is acting as the Registrar...

Страница 38: ...all other locations for registration purposes If this unit is not the Proxy Registrar then it must have the same password filled in as the Registrar Server if authentication is required View Registrar...

Страница 39: ...following is an explanation of each service and the impact of selecting each option on how TalkSwitch handles calls For definitions and further details on how to use these features with TalkSwitch see...

Страница 40: ...over service from the Telephone Company In general any lines that belong to a Hunt Rollover group should be configured to handle calls the same way Calibrate Lines Click this box whenever a line is ad...

Страница 41: ...ally routed via VoIP to the destination that has the number assigned to one of its ports An administrator should keep track of all phone numbers assigned to each location to prevent duplicate numbers...

Страница 42: ...p These settings have no effect on incoming calls Default setup First select a Line Hunt Group then enter a useful name for identifying this hunt group elsewhere in the configuration software Under Se...

Страница 43: ...his tab helps configure TalkSwitch to handle faxes If you have a dedicated fax line or a Distinctive Ring number for faxing associated to a line please choose this Fax number in the list If you don t...

Страница 44: ...e to ring only the fax extension you have specified 3 3 1 8 Local Extensions Local Extensions are phones or devices connected to any of the extension jacks at the back of TalkSwitch See sections 1 3 a...

Страница 45: ...Direct line access allows you to configure the extension to access a specific Hunt Group automatically for outbound calls when the extension goes off hook For example you may have a fax machine conne...

Страница 46: ...t of office telephone number e g to a business partner s cell phone depending upon the Call Cascade configuration For details on how to use Remote Extensions see section 4 3 Once your remote extension...

Страница 47: ...option allows incoming calls when forwarded to the Remote Extension to use the same line in which the originating call came in Using this feature allows only one line to be used when forwarding incom...

Страница 48: ...09 By default extension 300 is configured to ring all extensions Different uses for Extension Ring Groups Send calls to specific groups of employees For example if you have a company with several depa...

Страница 49: ...he caller to be important or not First select an Extension Ring Group 300 309 that you would like to configure and activate it In the Set Ring Group section Select each extension that you wish to add...

Страница 50: ...nnected music while they are being transferred Note If you connect a music source to the Music jack and do not enable Music on hold the caller will hear both music and a beep sound when on hold Also w...

Страница 51: ...d to change global settings to the voicemail system For details on how to use voicemail see section 3 4 3 3 2 1 Local Extension Voicemail By default all Local Extensions are activated with an associat...

Страница 52: ...ion Settings Select Notification Settings to specify how you want TalkSwitch to handle notification calls Pager Notification Use Pager Notification if you want to be notified by pager when new message...

Страница 53: ...times and at what intervals TalkSwitch will continue to attempt to reconnect Under the conditions where you choose to be notified by both pager and remote phone TalkSwitch makes sure that both locati...

Страница 54: ...e extension mailbox for informational purposes only and prevent callers from recording messages then check the Play announcement only box If a caller presses 0 Select what action to take when a caller...

Страница 55: ...enter the pager phone number and the numeric message to be displayed on the pager Message Waiting Light Click on this option to set a message waiting light to indicate when a message has been received...

Страница 56: ...e parameters control which Hunt Group is used for both the Remote Phone and Pager Notification calls It also allows you to adjust the number of rings before it will abort the attempt then follow the p...

Страница 57: ...a general mailbox for informational purposes only and prevent callers from recording messages then check the Play announcement only box If a caller presses 0 Select what action to take when a caller p...

Страница 58: ...e to be displayed on the pager Message Waiting Light Click on this option to set a message waiting light to indicate when a message has been received for an extension You can select on which local ext...

Страница 59: ...se parameters control which Hunt Group is used for both the Remote Phone and Pager Notification calls It also allows you to adjust the number of rings before it will abort the attempt then follow the...

Страница 60: ...es have been heard this light will return to the default state of being on solid Mailbox Settings The first option controls the order that messages are played back when listening to voicemail The defa...

Страница 61: ...nd of the message to identify callers Caller ID service required from your telephone company View Mailbox Data Details are provided for each voice mailbox and announcement This tool is useful for bett...

Страница 62: ...modes are used To use the Automatic Mode Switching feature you must first activate it by clicking Use Automatic Mode Switching Next set the start times for each mode If you want TalkSwitch to change m...

Страница 63: ...t having to press first This can be useful for providing virtual Extensions associated to a mailbox for telecommuters or other part time staff A total of 9 different Auto Attendants can be recorded or...

Страница 64: ...ess or hang up Example 1 Press to enter command mode then dial 4 1 2 After the tone record your Auto Attendant message Press when you have finished 3 Press 5 1 to listen to your recording Note If you...

Страница 65: ...r immediately to voicemail Select the appropriate mailbox or new to create a new mailbox if required go to local extension You can provide a single digit option to ring a particu lar extension as oppo...

Страница 66: ...a touch tone phone or if it is a fax call where the calling fax machine does not emit a CNG tone It can also be used to forward calls immediately after the Auto Attendant answers the call You can spe...

Страница 67: ...other PBX system see section 2 3 5 4 for more details If 80 88 or 9 is dialed If you press 80 88 or 9 at the Auto Attendant you will access Call Bridge if it has been permitted See section 2 3 4 3 for...

Страница 68: ...want to have Auto Attendants professionally recorded make sure you specify that the files need to be 8KHz 8bit mono and saved as a mu law format wav file Erase Instructions Selecting this button displ...

Страница 69: ...mory Usage Select this option from the Tools menu then Memory Usage to view the amount of time used by all of the Auto Attendants This feature helps you keep track of memory usage as you may have unus...

Страница 70: ...swer calls to give callers options select the appropriate Auto Attendant and number of rings before the Auto Attendant answers If you do not want to use an Auto Attendant and simply want the call to g...

Страница 71: ...any of the Local Extensions programmed to ring before the Auto Attendant answers Adjust Sequence This section controls how the Extensions will ring before the Auto Attendant answers the call If you ha...

Страница 72: ...l always hear one more ring than the number of rings you select since TalkSwitch uses the first ring to determine the ring type and support Caller ID information Ring Extensions only no Auto Attendant...

Страница 73: ...iately this section does not require configuration and will be grayed out If the Auto Attendant is set to answer after 1 or more rings you can then configure when specific extensions will ring before...

Страница 74: ...ension routing when a call is rejected and Do not Disturb when turned on at an extension For each of these situations you can control how and where you want the incoming call to the extension handled...

Страница 75: ...Disturb feature The Do not Disturb feature is toggled on or off by dialing 62 from a Local Extension handset Cascade options include forwarding calls to a Local Extension Remote Extension Extension R...

Страница 76: ...tension such as a cell phone that has its own voicemail or a phone company prompt that answers calls when the line is busy TalkSwitch will assume the call has been answered and will not follow through...

Страница 77: ...select stay connected the Call Cascade options are grayed out TalkSwitch can only control forwarded calls when prompting is enabled Also if you use one of the prompted methods for this Remote Extensio...

Страница 78: ...sions in the Ring Group are busy Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant play busy tone queue...

Страница 79: ...Switch telephone number to activate Call Back then hang up Step 2 TalkSwitch calls you back within 10 seconds You answer and accept Call Back Your Auto Attendant will play or if you have none recorded...

Страница 80: ...d always uses the same line that was dialed 3 3 4 1 Auto Call Back There are 4 Auto Call Back numbers that can be configured Choose an Auto Call Back to configure and then activate it Number to call b...

Страница 81: ...ed You can make configuration changes to this Auto Call Back by dialing into this phone number only Use Password on Call Back This option is designed to give you security and to restrict who can use t...

Страница 82: ...will answer and you can configure Call Back by pressing 6 Allow Call Bridge To allow Call Bridge after a Call Back has been accepted check the Allow Call Bridge box You may also restrict the Call Brid...

Страница 83: ...Call Back from out of the office you may change this number before initiating a Prompted Call Back This is the benefit of Prompted Call Back you do not need to preset the number before you leave the o...

Страница 84: ...password and when TalkSwitch calls you back you will be prompted to input the password to accept Call Back Use Announced message As was described in the Auto Call Back section this option is recommen...

Страница 85: ...ts own to avoid inflated long distance rates such as with cell phones How to use Call Bridge 1 Call into TalkSwitch from any out of office telephone 2 At the Auto Attendant message dial the Hunt Group...

Страница 86: ...l the controls on this page update TalkSwitch in real time This allows you to adjust levels during a conversation without having to first save the configuration to TalkSwitch Line Controls If you need...

Страница 87: ...setting up a call Otherwise using these codecs could cause one side of the call to sound choppy since the broadband connection cannot handle the required bandwidth 3 3 5 2 Transfer Options This secti...

Страница 88: ...he Flash or Link action at a Local Extension By default the prefix is Example Let s say you receive a call on a phone in your home that is not an extension of TalkSwitch and you want to transfer the c...

Страница 89: ...ansfer so that 3 lines are not tied up for the transfer This feature can only be used when forwarding call to a Remote Extension or VoIP location over 2 lines This feature cannot be used with 3 Way Ca...

Страница 90: ...do this with all your TalkSwitch lines 1 PBX extension per line depending upon how many Auto Attendant ports you would like on the PBX 2 Configure incoming calls on your PBX to ring the extensions you...

Страница 91: ...erate name and number Caller ID to each extension during intercom calls If your Caller ID unit telephone does not support the name option you can choose to have TalkSwitch send the number only Audio O...

Страница 92: ...to 1 second The default range for accepting a Flash signal at a Local Extension is between 400 ms and 800 ms Most phones emit a 600 ms Flash signal when the Flash or Link button is pressed Transmitted...

Страница 93: ...the call is finished Auto Attendant Adjustments Since TalkSwitch allows callers to dial 100 200 300 series extensions and 400 series mailboxes and also allows fall through options for the single digit...

Страница 94: ...ally misdirecting callers Maximum time The default setting of 65ms should be adequate for most environments In most problem cases this value only needs to be bumped up a bit to help the system deal wi...

Страница 95: ...ax machine then you may need to set this option to detect 1 tone If it s set to detect 1 tone and people complain they have been accidentally routed to the fax machine then set this value to detect 2...

Страница 96: ......

Страница 97: ...il direct and mailbox send faxes or remain on the line to follow an action programmed for that Auto Attendant TalkSwitch owners and employees can also access other options at the Auto Attendant includ...

Страница 98: ...e Hunt Groups can be configured for each extension Your extension can also be configured to Directly Access a specific line i e when a handset is picked up you will hear the Telephone Company dial ton...

Страница 99: ...initiate an Unscreened Transfer put the caller on hold by dialing flash dial the appropriate extension number and hang up The caller will be taken off hold when the receiving extension is answered If...

Страница 100: ...ss flash 5 to return to the caller If you have the 3 Way Calling Conference or Centrex Transfer feature enabled on the current line you can select the Same Line Connect 80 to make use of these feature...

Страница 101: ...multiple callers on hold at your extension while you are on an existing call Call Queue is enabled in the TalkSwitch software s Call Cascade section in the Call Handling folder for Local Extensions an...

Страница 102: ...lers for a Ring Group you can configure this action using an Auto Attendant This feature is sometimes referred to as Automatic Call Distribution Example Configure Auto Attendant 1 so that if callers p...

Страница 103: ...alling capabilities 1 Establish a call with an outside party 2 Place the outside caller on hold by pressing flash Dial the number of the Local Extension you wish to conference with 3 When the extensio...

Страница 104: ...rk Phone numbers assigned to 4 VoIP lines 250 261 16 phone numbers Location 2 Miami Phone numbers assigned to 4 VoIP lines 270 273 4 phone numbers Location 3 San Jose Phone numbers assigned to 4 VoIP...

Страница 105: ...u transfer a call from a parallel connected phone and then hang up the extension will ring the number of times selected for that extension If the extension is not answered within the specified number...

Страница 106: ...operate at a maximum speed of approximately 32 Kbps 4 3 Out of the Office Receiving Calls through Call Forwarding 4 3 1 The three ways to forward calls 1 Automatic call forwarding The Auto Attendant...

Страница 107: ...f the system is configured in the Troubleshooting 2 tab to allow screening of calls then you need to dial 4 to complete a transfer or 5 to cancel the transfer and return to the caller 4 3 3 Screening...

Страница 108: ...The call will follow the Remote Extension s No answer at ext or Busy at extension Call Cascade action This action can be changed to ring the extension back who performed the transfer in the Options M...

Страница 109: ...increased with the addition of TalkSwitch memory cards You can add another 1 2 1 2 or 4 5 hours of storage to each unit Contact your TalkSwitch dealer to purchase memory cards When a TalkSwitch memory...

Страница 110: ...ion when the handset is picked up It can also light up the message waiting light on the phone if the phone supports FSK Message Waiting Indicator To access a mailbox to retrieve messages or to change...

Страница 111: ...o date and time stamp and phone number on or off and set up or change Pager and Remote Phone Notification for new messages By default auto date and time stamp is on and this information is played at t...

Страница 112: ...to the callers will be provided by the source you have connected to the MUSIC jack If you ENABLE Music on Hold and have an audio device plugged into the back of TalkSwitch 1 When callers are put on h...

Страница 113: ...d the caller is put on hold by the telephone company central office switch rather than at TalkSwitch Therefore the caller hears silence while being transferred A system prompt will indicate that calle...

Страница 114: ...to TalkSwitch and enter the number you want to dial This is especially useful when you are out of the office with your cell phone and need to dial a long distance number To avoid long distance cell ra...

Страница 115: ...ed telephone number This gives you access to any of the following Call Bridge Local Extensions Remote Extensions and Extension Ring Groups Voicemail Configuration settings Using Call Back involves 3 e...

Страница 116: ...on is used when you have a direct line to your Call Back telephone number 2 The Use Announced message option allows the Call Back from TalkSwitch to reach you even when you are in a hotel or an office...

Страница 117: ...er directory you would like to save it We suggest leaving the file name as is eg install exe and saving it on your Desktop Once the download is complete you can begin your upgrade by double clicking o...

Страница 118: ...please contact your reseller or TalkSwitch Firmware updates will not alter your system configuration In the event of a major system update it may be necessary for the configuration file to be reset to...

Страница 119: ...tact our Customer Support department by e mail support talkswitch com 3 Call a Technical Support Specialist at TalkSwitch 1 866 393 9960 continental North America or 613 725 2466 weekdays between 9 00...

Страница 120: ...d it cannot be substituted with any other adapter If your adapter appears to be defective please contact your TalkSwitch dealer to order the proper replacement adapter 4 If networked ensure that you h...

Страница 121: ...then back on Then select Retrieve settings under the File menu in the configuration software This will often correct any miscommunication that may have occurred between TalkSwitch and your PC Make su...

Страница 122: ...ware The quality of the microphone in the telephone handset that you are using to record your Auto Attendant also affects the quality of your recording Try recording the Auto Attendant using another e...

Страница 123: ...to put callers on hold rather than a Flash button you may be holding the hookswitch down too long and as a result are actually hanging up on the caller Problem I can t use my Conference 3 Way Calling...

Страница 124: ...n Check your Direct Line Access settings on the Local Extension page under System Information of the configuration software If a Local Extension has not been given Direct Access to your telephone line...

Страница 125: ...re is a conflict with the Unit ID numbers assigned to each TalkSwitch unit Connect a phone to each TalkSwitch unit and lift the handset It will tell you immediately if a Unit ID number needs to assign...

Страница 126: ...across the LAN Problems that may occur with VoIP Problem I hear re order tone when I try to dial a VoIP location Confirm the number dialed is actually part of the VoIP group i e registered with the s...

Страница 127: ...ne number that callers can dial to reach the same telephone line Distinctive Ring is also referred to as Ident A Ring Ident A Call Ring Master Teen Service Double Number Personal Ringing Ring Plus Sma...

Страница 128: ...ou hang up TalkSwitch can disconnect after the transfer if you have this service and have enabled the Transfer and clear option on the Miscellaneous page located under Options in the TalkSwitch softwa...

Страница 129: ...ne line with the Centrex service from your phone company 2 If you are using any of your local telephone company services that are activated with Flash e g Call Waiting 3 Way Calling Conference etc Wha...

Страница 130: ......

Страница 131: ...endant messages x 1 to 9 5x Playback Auto Attendant messages x 1 to 9 61 64 Record Auto Call Back Announced Messages 1 4 65 Record Prompted Call Back Announced Message 061 064 Erase Call Back Announce...

Страница 132: ...st recent caller put on hold To retrieve the caller on hold for the most time dial 7 at internal dialtone flash at external dialtone Switches to internal dialtone Used mainly when an extension has Dir...

Страница 133: ...Disables Do Not Disturb at the current extension User will hear confirmation Reminder is played every time the extension is picked up when enabled 7 and 1xx Call Pick up Extension Specific To pick up...

Страница 134: ...Extension s with specific fall through options 1 2 3 4 5 User Defined An extension Ring Group Auto Attendant Voice mailbox Announcement or Perform no action 6 Enters Call Back configuration 7 xxx PBX...

Страница 135: ...m up at room temperature for at least 2 hours before plugging it in to a power outlet 4 Moisture Do not place TalkSwitch in a high humidity environment 5 Heat Never place TalkSwitch near heat sources...

Страница 136: ...to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception...

Страница 137: ...lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections...

Страница 138: ...disconnection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities equipment operat...

Страница 139: ...igh voltage surges g electrostatic discharges g operation outside the product s specification or h failure to follow product instructions The warranty is void where a the serial number has been altere...

Страница 140: ...REGATE LIABILITY OF TALKSWITCH FOR DIRECT DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT This warranty gives specific rights and Customer may have other rights subject to jurisdiction To t...

Страница 141: ...r products sent to TalkSwitch for warranty service TalkSwitch shall pay for return of the product to the end user purchaser To obtain Warranty service If purchased from a reseller Contact your reselle...

Страница 142: ......

Страница 143: ...m outside of Canada the following statement must be included on the package Canadian Goods Being Returned to Canada Failure to obtain an RMA number from TalkSwitch and include the necessary informatio...

Страница 144: ......

Страница 145: ...20 Hz True Sine wave Total supported ringing load 5 REN Trunk type Loop start Connector type RJ 11 2 pin Interface impedance 600 ohms Dial tone level 2 4 dBm Signaling type DTMF only Flash hook suppo...

Страница 146: ...TalkSwitch Memory Cards Music input Phono jack mono P A output Phono jack mono Power source AC wall adapter 120VAC 60Hz 16VAC 1 5 amp Power switch Push Button DTMF detectors 12 3dBm to 30dBm Dial tone...

Страница 147: ...event of a power return all TalkSwitch features and capabilities will be re established Mode Scheduling and Power Interruptions When the power supply to TalkSwitch has been interrupted TalkSwitch s in...

Страница 148: ......

Страница 149: ...is form to be heard by the human ear Analog devices phones answering machines etc transmit and receive sound in the form of sine waves The telephone lines in your home are also designed to carry analo...

Страница 150: ...d by fax modems and most fax machines to initiate contact with another fax machine modem CO Central Office COM Port Communications Port Internal virtual pathways used to transmit data to and from a PC...

Страница 151: ...digital lines The digital signal is then converted back to analog sine waves that can be heard by human ears Digitize To translate into a digital form For example optical scanners digitize images by t...

Страница 152: ...your telephone Pressing the Flash button has the same effect as pressing the Link button or depressing and releasing the hang up switch hook on a telephone All of these actions will send a signal to T...

Страница 153: ...that converts digital information stored on a Computer into analog signals for transmission over telephone lines and in reverse converts analog signals into digital Modes A TalkSwitch feature which a...

Страница 154: ...ngs Routing Determining the path that a message or call is to take over circuits TalkSwitch offers routing of incoming calls using DSP technology Serial Communication A type of electronic communicatio...

Страница 155: ...e telephone A push button telephone which emits distinctive DTMF tones as different buttons on the keypad are pressed Two Line Telephone A telephone which allows you to make and receive calls on two s...

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