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T a l k S w i t c h U s e r G u i d e
up the Call Cascade sequences differently for both scheduling modes (the scheduling
for these modes are set up on the Modes tab).
Even if a call is manually transferred to a Local Extension that is busy, TalkSwitch will
follow the Call Cascade options for that extension.
For Local Extensions, there are 4 different ‘Call Cascade’ situations; Busy at extension,
No answer at extension, Answer at extension (routing when a call is rejected) and Do
not Disturb (when turned on at an extension). For each of these situations, you can
control how and where you want the incoming call to the extension handled with up
to 3 ‘cascade’ destinations available.
1.
Busy at extension — routing options when this extension is busy:
Cascade options include forwarding calls to a Local Extension, Remote Extension,
Extension Ring Group, Voicemail, Announcement, invoke Call Waiting, Auto
Attendant, play busy tone (for example: used if a fax machine is at the extension),
queue caller, or hang up. For more information on these features, see chapter 4.0
— Using TalkSwitch.
