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Call Intrusion

The "SwyxMonitor" option pack must be installed for Call Intrusion, and the SwyxWare
administrator must activate this function appropriately for each individual user.
Also, calls can only be listened in on if they are made directly with SwyxIt! (and not in CTI
mode). Conversations that are made via a SwyxPhone, cannot be intruded.

This is how you listen in on a call

Dial the number of the agent whose call you want to hear, followed by the DTMF command
*24*1#, and start the call as usual. Please note that you can only start the call set-up with
the DTMF command for the "Listening only" mode. However, if another supervisor is already
listening in on this call in a speaking mode, you will also be switched immediately into this
mode.
The number of the agent will be dialed. There is no call signaling to the agent, the call is
accepted directly and coupled with the active call. You are now listening in on the call, but
you are not heard by the two call partners.
If the agent is not on an active call at the time, the call set-up is aborted. The agent's call
redirections (e.g. forwarding of a second call to voicemail or to a colleague) are ignored, i.e.
the call is always accepted. An exception is Unconditional Call Forwarding - in this case
even Call Intrusion is redirected.

Choose the appropriate DTMF command to speak with the agent or both call partners.

End the listening like a normal call, e.g. by replacing the handset.

If the agent's call partner (e.g. the customer) terminates the conversation, you are automatically
connected to the agent, unless you are in "Listening only" mode, in which case the call will be
ended.

6.11.1

Multiple Call Intrusions

A call can also be listened to by several people. These supervisors are always switched into the
same mode. Thus if one supervisor switches with a DTMF command from the "Listening only"
mode to a speaking mode, the agent also hears all other supervisors who are connected with
him. The supervisors can always speak directly to one another, even if they are in "Listening
only" mode. Neither the agent nor his call partner can hear them.

6.11.2

Configuration of a Speed Dial for the Call Intrusion

If you often use Call Intrusion, it is a good idea to configure a corresponding Speed Dial for the
DTMF command. Then you only have to enter the agent's number and you can start Call
Intrusion with the configured Speed Dial.

Listen in on call

DTMF command

Explanation

*24*1#

Listening only.
You hear both call partners.

*24*2#

Listen to both sides, speak with agent.
You hear both call partners, and the agent hears you. The other
call partner (e.g. the external customer) hears only the agent.

*24*3#

Listen to both sides, speak with both sides.
You can participate directly in the conversation.

Содержание SwyxPhone L420

Страница 1: ...SwyxPhone L4xx 5xx User Documentation SwyxPhone L420 SwyxPhone L440 SwyxPhone L520 SwyxPhone L540 SwyxPhone The comfortable IP Desktop Phone As of September 2008 ...

Страница 2: ...ntation including all information contained herein is provided as is without any warranty of any kind whether express or implied including but not restricted to any implied warranties of merchantability or fitness for a particular purpose Trademark Swyx SwyxIt and Click Phone Smile are registered trademarks of Swyx All other trademarks and product names are trademarks or registered trademarks of t...

Страница 3: ...2 1 11 Connection on Hold 22 1 12 Call waiting 22 1 13 Conference 22 1 14 Call Swap 23 1 15 Incognito 23 1 16 Logoff 23 1 17 Telephone States 23 1 18 LED Displays 25 1 19 Acoustic Signals 26 1 20 Call Routing 27 1 21 Voicemail 27 1 22 Remote Inquiry 28 1 23 CTI 28 1 24 Callback request 28 1 25 Wrap Up Time 28 1 26 Intercom Connection 28 Set It Up Log On 29 2 1 Scope of supply 29 2 2 System Require...

Страница 4: ...5 4 How do I answer a call 53 5 5 How do I pick up a call 54 5 6 How do I end a call 55 5 7 How do I telephone with a headset 56 5 8 How do I start an inquiry call 56 5 9 How do I switch between several subscribers Call Swap 57 5 10 How do I connect two subscribers to one another 58 5 11 Configuring Transfer When Placing Handset on Hook 59 5 12 How do I transfer a call without Inquiry 59 5 13 How ...

Страница 5: ... Conference 85 6 7 1 Starting a Conference 86 6 7 2 Inquiry Calls and Add 86 6 7 3 Leaving or Ending a Conference 87 6 7 4 Conference Rooms 88 6 8 Using a headset 90 6 8 1 Combination options of telephones and headsets 90 6 8 2 Connecting a headset to SwyxPhone L420e 90 6 8 3 Connecting a headset to SwyxPhone L420p SwyxPhone L420s SwyxPhone L440 SwyxPhone L520p SwyxPhone L520s SwyxPhone L540 92 6 ...

Страница 6: ...ation of SwyxPhone in SwyxIt 128 8 3 Settings Which Can Only Be Made in SwyxIt 130 8 3 1 Length of the Caller List and the Redial List 130 8 3 2 Rulebook of the Call Routing Manager 131 8 3 3 Voicemail 131 8 3 4 Remote Inquiry 131 8 4 Settings Which Are Simultaneously Valid for SwyxIt and SwyxPhone 131 8 4 1 Phonebooks 131 8 4 2 Mutual Ringing for SwyxPhone and SwyxIt 131 8 4 3 Speed Dials 132 8 4...

Страница 7: ...yxWare Administrator documentation Parallel Call Signaling In the case of parallel call signalling incoming calls are also signalled on one or more external devices e g ISDN telephone or cell phone and can be picked up there as well This function cannot be configured with SwyxPhone only with SwyxIt or by the administrator Call differentiation with additional public line accesses Your administrator...

Страница 8: ...dvice on presenting the case or even actively join in the call speaking modes For further information please refer to chapter 6 11 Call Intrusion page 94 Enhancement of the Feature Codes Since SwyxWare v6 10 it has been possible to call certain functions directly by dialing a code e g direct access to remote inquiry and call intrusion The possibilities have been expanded feature codes are now also...

Страница 9: ...exchange functions In addition to the PC phone SwyxIt your system telephone SwyxPhone is a second highly comfortable telephone device which allows you to use all classic system telephone functions and many more in an IP environment even without a PC This manual will familiarize you with all details of the SwyxPhone In this documentation the term SwyxPhone is used for the telephones described here ...

Страница 10: ...ption of the equipment features of the individual SwyxPhone models in App B Technical Details page 143 All LED buttons can be configured All of the descriptions listed in this manual are based on the default button assignments present at the time of delivery Figure Preface 1 The Buttons of SwyxPhone L420 Call Forwarding OK Button Arrow Buttons Speed Dials Lines Call Transfer Redial Speaker Volume ...

Страница 11: ...e used to adjust the speaker volume as well as the handset volume 45 4 Arrow Buttons Used to navigate through the menus 44 5 OK Button This is used to confirm the respec tive option 6 Call Forwarding Call Forwarding Unconditional of the call to a configured destination 61 7 Call Transfer This connects two lines 58 8 Redial This shows the Redial List or it dials the last phone number once again 112...

Страница 12: ...individual SwyxPhone models in App B Technical Details page 143 All LED buttons can be configured All of the descriptions listed in this manual are based on the default button assignments present at the time of delivery Figure Preface 2 The Buttons of SwyxPhone L440 Call Forwarding OK Button Arrow Buttons Speed Dials Lines Redial Speaker Phonebook Voicemail Conference Caller List Pickup call Calle...

Страница 13: ...e The button assignment upon delivery is as for the SwyxPhone L420 You will find a more detailed description of the equipment features of the individual SwyxPhone models in App B Technical Details page 143 SwyxPhone L540 SwyxPhone L540 is identical in function to SwyxPhone L440 but additionally has button displays Compared to SwyxPhone L520 it has more Speed Dials and function keys as well as a fo...

Страница 14: ...ble function keys and Speed Dials You can connect key modules to the following telephones SwyxPhone L420s SwyxPhone L520s SwyxPhone L440 SwyxPhone L540 There are two available models Key Module T420 with label template Key Module T520 with button displays not illustrated The function keys of the Key Module are not pre configured Figure Preface 3 Key Module T420 ...

Страница 15: ...o 69 Call transfer 58 Pick up signaled call Main Menu Activate 54 Call Signaling on off Main Menu Configuration Call signaling 102 Hold a call Use the arrow buttons to select the option Swap line during a call and confirm with or press another line button The call is put on hold and another line is activated 56 Resumption of a call which is on hold Activate the line you want 57 Suppression of your...

Страница 16: ...st Ringing When telephone is idle press for external calls or for internal calls and set ring tone with or 101 Setting the volume of the ringing Main Menu Configuration Ringing or when ringing or press 101 Disconnect connection Put handset on hook or press Speaker button 55 Forwarding On Off Press Forwarding button 61 Enter the target telephone number and the type of call forwarding for forwarding...

Страница 17: ...lexibility It makes it possible to place telephone calls via the internal company LAN as well as via the Internet This allows you to reach colleagues at other company locations far away with the same telephone and exchange functionalities as you would use to contact colleagues in the same building This not only provides new application options for business communication and easier use of telephone...

Страница 18: ...or the PhoneManager your SwyxPhone has access to all of the important SwyxIt properties and at the same time it remains independent of your PC In order to be able to install SwyxPhone PhoneManager must already be installed in the network SwyxPhone L6xx The telephones of this series set a new benchmark for terminal devices They combine modern design and optimal ease of use for example with touch se...

Страница 19: ...group group call The telephone call can then be taken by any group member However the administrator can also define groups with a specific call allocation In this case according to the definition the call is first forwarded to a specific member of the group if it is not accepted there e g because the employee is not at his desk or is already on the phone the call is forwarded to the next member of...

Страница 20: ... within your company and are known to SwyxServer External numbers are directed to other subscribers in the public telephone network They are called using your normal number The appropriate public line access code must always be dialed e g 0 External subscribers in a public IP network Internet can also be called using their Internet address SIP URI or domain name for example CarolJones company com ...

Страница 21: ...ysical line and a new telephone 1 8 Trunk and Trunk Groups Trunk denotes a connection into another network e g the public telephone network A connection to another network can be e g an ISDN trunk a connection to the Internet an SIP trunk Connections trunks of the same type can be combined to form groups The trunks of a trunk group then have the same properties the trunk groups can therefore be se...

Страница 22: ...elephone conversation The new call is shown on your telephone display If you take this call the call which was just active will be put on hold and the incoming call becomes active 1 12 Call waiting If you are in the middle of a telephone conversation and another call comes in this call will be shown on your telephone display and a call waiting tone not actually ringing will be played in the active...

Страница 23: ...essed 1 16 Logoff Logoff means that you log off from SwyxServer as a user Your user data will remain on the SwyxServer The next time you log on to SwyxPhone with your PIN you will once again find your own button configuration You should not be irritated by different button labels if you use your PIN to log on to a colleague s SwyxPhone 1 17 Telephone States The following table includes a list of t...

Страница 24: ...u in his call signaling is called Pick Up Button Main menu Pick Up Wrap Up Time You have ended a telephone call The LED of the Line Button glows with brief interruptions All menu and button functions Callback request Callback Requests appears in the display meaning that another internal subscriber would like you to call back All menu and button functions To call back confirm the entry in the Callb...

Страница 25: ... line is disabled for incoming calls wrap up time If the Line Button is pressed while in this state the line becomes active again Then the line is no longer disabled Speed dial LED glows A connection has been created to this subscriber If call signalling to your phone has been allowed The subscriber is currently telephoning A connection from you to this subscriber will be created LED off If call s...

Страница 26: ...rophone is switched on when the handset is on hook LED glows Voicemail LED glows You have a new Voicemail You are connected to the remote inquiry of your Voicemail LED goes out LED off You have no new Voicemails You are connected to the remote inquiry of your Voicemail Conference LED glows You have started a conference If you call another subscriber on another line you can add this subscriber to t...

Страница 27: ... Voicemails will be in your mailbox and you can then play the messages Call Waiting Signal Generated for a subscriber whose line is busy who is telephoning when a further call is received which can be picked up on another line This is assuming that the Do not disturb or Disable secondary call functions have not been activated Call Signaling This sound is played when the destination subscriber has ...

Страница 28: ...to speak to on your PC SwyxIt e g from Outlook or Lotus Notes Contacts but the call will be made as usual via the telephone device Even if SwyxPhone is controlled from another CTI SwyxIt all telephony functions are available to you at any time directly on SwyxPhone 1 24 Callback request SwyxWare offers the option of leaving callback requests on other internal subscribers phones The subscriber can ...

Страница 29: ...ates to your key configuration and print them 2 2 System Requirements The following requirements must be fulfilled to be able to make phone calls with SwyxPhone Power supply Mains Power Supply or Power over LAN network with TCP IP protocol operable 10 100 Base T Ethernet connection installed and operable SwyxServer SwyxWare user account and PIN must be set up on the SwyxServer To minimize the time...

Страница 30: ...AN jack 2 on the underside of the telephone and then connect your SwyxPhone to the Ethernet data network 4 If necessary plug the RJ 11 plug of the mains power supply into the jack for the power supply 1 5 Place the handset cable in the provided guide groove on the underside of the telephone 6 Secure the network cable using the supplied plastic panel For instructions on how to connect a headset to ...

Страница 31: ...SwyxPhone L420p or SwyxPhone L520p 1 RJ 11 jack for power supply mains power supply 2 RJ 45 jack for the connection to the LAN 3 RJ 11 jack for the handset cable 4 RJ 45 jack for the connection of a PC LAN 5 RJ 11 for the connection of a headset ...

Страница 32: ... you must plug your PC s Ethernet cable into SwyxPhone s RJ 45 jack 5 Always disconnect your SwyxPhone from the power supply before connecting or disconnecting the cable 1 RJ 11 jack for power supply mains power supply 2 RJ 45 jack for the connection to the LAN Input 3 RJ 11 jack for the handset cable 4 RJ 11 for the connection of a headset 5 RJ 45 jack for the connection of a PC LAN Output 6 Conn...

Страница 33: ...bine a telephone with LCD button displays SwyxPhone L520s or SwyxPhone L540 with a key module without LCD button displays Key Module T420 and vice versa Figure 2 4 Key Module Back This is how you connect a Key Module1 1 Separate the telephone from the power supply 2 Attach the Key Module with the help of the plug connections to the telephone or to another Key Module The Key Module is then a single...

Страница 34: ...y and you will only be asked to enter your PIN if you are logging on for the first time or if your system administrator has deactivated the automatic logon Enter your PIN and confirm it with 9 If the logon is interrupted or if the message Gateway not found appears on the display please contact your system administrator If you have accidentally entered the wrong PIN more than once you must wait sev...

Страница 35: ... Ethernet You can use SwyxPhone just like any other desk telephone but in doing so you are using a high performance telephone which is run on the SwyxServer private branch exchange and this means you can take advantage of all of its features SwyxGate is a supplementary component for SwyxServer and it enables you to make calls in the public telephone network SwyxServer also supports SwyxIt and Swyx...

Страница 36: ...as they are not dependent on the terminal e g Phonebook definition of forwardings assignment of extension numbers to lines In doing so SwyxPhone and SwyxIt use the same user account and therefore they both use the user data which is stored there For further information please refer to chapter 8 Interaction with SwyxIt page 127 Two Four or More Lines for Every User Line Concept Common telephones pr...

Страница 37: ... item symbolized by a or other selection options symbolized by the numbering of the menu items which you can select using the arrow buttons or by pressing the corresponding number 9 is used to move one menu level lower the number key 0 is used to move one menu level higher If you have called a menu item and have not made any changes to the settings during a period longer than one minute the user n...

Страница 38: ...tion option The Main Menu The following table provides a brief overview of the basic structure of the menus You will find more selection options in the corresponding chapters The purpose of this table is to provide a basic orientation Main Menu 1 Level 2 Level 3 Level 1 Caller list Caller List 1 Clear list 0 Back 2 Phonebooks 1 Global Phonebook 0 Back 2 Personal Phonebook 1 Entry Adding a 0 Back 3...

Страница 39: ...ook 0 Back 0 Back 2 If busy Status Destination of Forwarding 1 Activate Deacti vate 2 to voicemail 3 to phone number 4 to number in phonebook 1 Global Phone book 2 Pers Phonebook 0 Back 0 Back 3 No Reply Status Destination of Forwarding delay period 1 Activate Deacti vate 2 to voicemail 3 to phone number 4 to number in phonebook 1 Global Phone book 2 Pers Phonebook 0 Back 0 Back Main Menu 1 Level ...

Страница 40: ...ling Status 3 Lines Line No 1 Incoming calls 2 Outgoing calls 3 Wrap up time Status 0 Back additional lines 0 Back 4 Function keys 5 Speed dials 6 Incognito Status 7 Info 1 IP Address 2 MAC Address 3 PBX server 4 PhoneManager 5 Firmware version 6 Restart phone 0 Back 8 Contrast 1 Main display 2 Button displays 0 Back 9 Transfer on Hookon Status 0 Back Main Menu 1 Level 2 Level 3 Level ...

Страница 41: ...items The last menu item will automatically follow the first menu item in the list This key is used to select the currently displayed menu item This will move you one level lower in the menu structure The displayed telephone number will be selected in the list In the configuration the parameter shown will be confirmed and in the menu structure you will move one level higher This will move you one ...

Страница 42: ...How does SwyxPhone work 42 ...

Страница 43: ...lease refer to chapter 7 6 Configuration of Function Keys page 117 Button Defined Function Meaning Page Numeric Keypad The numeric keypad is used to enter a telephone number 44 Call Forwarding Switches Forwarding Unconditional on off 61 Call transfer The Call Transfer button can be used to connect the currently active call to a call which is on hold 58 Redial Calls the list containing the telephon...

Страница 44: ... you can enter the first letter of the subscriber s name This is done with the numeric keypad for example to enter an F press the 3 button three times for an S press the 7 button four times The selected letters are shown in the display This way it is also possible to enter a sequence of letters 4 2 2 Arrow Buttons The arrow buttons are used to navigate through the menus context dependent selection...

Страница 45: ... refer to chapter 5 15 How do I forward a call page 61 4 3 2 Call transfer The Call Transfer button can be used to connect the currently active call to a call which is on hold Here you must differentiate between two situations If you only have one connection on hold both callers will be connected directly to each other If you have several connections on hold a select list will appear from which yo...

Страница 46: ...ed as a successive dial option if you often use a call by call number you can save this on a Speed Dial After pressing this Speed Dial the call by call code will appear on the display and you can dial the actual number per keypad to start an intercom connection announcement For further information please refer to chapter 7 7 Configuration of Speed Dials page 122 4 3 7 Voicemail A Voicemail is a sp...

Страница 47: ...11 Conference With SwyxWare you can join internal and external subscribers to form a conference Furthermore you can add new subscribers to an existing conference Alternatively you can also arrange to meet with other subscribers in a conference room If you have two calls on two lines press the Conference Button to create a conference between these two subscribers and yourself For further informatio...

Страница 48: ...Basic Functions 48 ...

Страница 49: ...age 61 How do I use the Phonebook page 65 The Secondary Call page 61 Speaker and Handsfree Telephone page 66 In this documentation the illustration of the display and the description of the operation refers to SwyxPhone L420 SwyxPhone L520 if not noted otherwise With SwyxPhone L440 SwyxPhone L540 four lines are displayed and you can use more function keys 5 1 How do I call a subscriber SwyxPhone i...

Страница 50: ...e of the telephone display You can still correct your entry using the arrow buttons For further information please refer to chapter 7 4 2 Editing Telephone Numbers and List Entries page 106 Then confirm your entry with 9 by pressing the Speaker button or a Line button The subscriber is called Once you have confirmed your entry with 9 you can pick up the handset and continue your call as usual 2 If...

Страница 51: ... Options for Calling a Number You can call the Phonebook select the subscriber you want from the Global or Personal Phonebook and then confirm your selection by pressing 9 twice or by picking up the handset The connection will immediately be made For further information please refer to chapter 7 4 3 Phonebooks page 106 You can select the Caller List function from the menu to receive a list of the ...

Страница 52: ...ve two calls two lines with the state Active or On Hold these are directly connected to each other If you only have one call on one line you must input a further number or select one from the phonebook see chapter 5 10 How do I connect two subscribers to one another page 58 Disconnect Disconnects the active connection Speaker This switches the speaker on off see chapter 5 17 Speaker and Handsfree ...

Страница 53: ...ed in Call Signaling and only put through if no other member has picked up the call In this case you see the call signaling for the Group Call A call which has been forwarded from another subscriber to you is shown as follows in the display If the number of the caller is known SwyxWare will attempt to associate the number i e if a name in the Global or Personal Phonebook or on a Speed Dial been as...

Страница 54: ...icrophone in SwyxPhone L420e In this instance you only can listen to the caller If you like to talk to the caller you must lift the handset The Handset button is not available in the pre configuration 5 5 How do I pick up a call In the case of a signaled call you will only be shown that another user or a group has received a call Signaling is set up by the system administrator You can pick up a si...

Страница 55: ...tele phone call 1 Press the blinking Pick Up button Or 1 Press the blinking Speed Dial The previously active connection is put on hold the subscriber hears music on hold and the incoming call is picked up If you are already on a call Call Signaling will not be shown in the display only by a blinking Pick Up button or Speed Dial In other words in order to pick up the call in this case you need to h...

Страница 56: ...shed your call press the Headset function key again to end the call The connection will be terminated This is how you switch between the Handset and the Headset 1 If you have begun a call using the headset and you would like to use the handset for the rest of the call pick up the handset You can then continue your call using the handset 2 If you would like to switch to the headset press the Headse...

Страница 57: ...son you are currently talking to All other subscribers who are listening to music on hold while they wait are connections on hold Switching between callers is called Call Swap Example Several calls are received at the operator desk and you would like to forward these calls to various colleagues who however cannot be reached immediately You can put the callers on hold so that these callers will hea...

Страница 58: ...se two subscribers to each other Example You are talking to Subscriber A on Line 1 Line 2 has a connection on hold with Subscriber B You connect Subscriber A with Subscriber B Then both of your lines are free again inactive This is how you connect two subscribers 1 Press the button Call Transfer default Call transfer function key If only one further connection is on hold the two subscribers are im...

Страница 59: ...main on hold Example Subscriber A is called by C Then subscriber A begins a second call on another line to sub scriber B e g for an Inquiry Call If A goes on hook subscribers B and C are then con nected to one another If this option is not activated the active call will always be ended and the other one will be kept on hold 5 12 How do I transfer a call without Inquiry Your SwyxPhone can be used t...

Страница 60: ...interrupted the caller is once again put on Hold and will hear the normal music on hold 5 13 How do I directly forward a call If you are receiving a call you can transfer this call while it is still ringing to another subscriber or to your Voicemail This is how you transfer a call without accepting You receive a call it rings 1 Use the arrow buttons in the shortcut menu to select the option Forwar...

Страница 61: ...ely forwarded Do Not Disturb Redirection if busy You line is busy which means that you are currently telephoning and you have not allowed a secondary call or you are telephoning on all configured lines Delayed Call Redirection The telephone rings several times at your desk but you do not pick up the call The type of call forwarding to be applied to all of your incoming telephone calls is defined i...

Страница 62: ...utton will go out Or 1 Select Forwardings in the main menu and confirm this with 9 The following appears on the display 2 In the shortcut menu select the entry Immediate and confirm this with 9 The following will appear 3 Choose the option Activate all incoming calls will be forwarded immediately to the specified destination To forward the call to a different destination use the arrow keys to sele...

Страница 63: ... to enter the new destination number and confirm the input with 9 This does not activate Call Forwarding Unconditional it simply specifies the destination for it To activate Call Forwarding Unconditional press the Call Forwarding button once see This is how you activate Forwarding Unconditional page 62 To switch off Immediate Redirection press the Redirection button again or select the deactivate ...

Страница 64: ...d If a call is not picked up within the defined time limit it will then be forwarded to another number or to your Voicemail This is how you define Call Forwarding No Reply 1 Open the Forwardings shortcut menu and select the option Delayed You will see the existing parameter settings and the options which may be selected 2 Confirm your entry with 9 Then the time delay will appear on the display 3 H...

Страница 65: ...second line This is how you pick up a forwarded call 1 There are several different options for picking up the call lift the SwyxPhone handset or go to Pick Up using the arrow buttons in the display and confirm this with 9 or you can press the corresponding Line button You will then be connected to the caller 5 16 How do I use the Phonebook Frequently used numbers are stored in the Phonebook You ca...

Страница 66: ...ntry is made in the following three seconds you must once again begin with the first letter for the next search 3 Confirm your selection with 9 to open the entry You will now see additional information about the subscriber phone number status 4 Once you confirm your selection with 9 the connection will immediately be initiated For more information on editing entries in your Personal Phonebook plea...

Страница 67: ...are telephoning and using the handset 1 Use the arrow buttons in the shortcut menu to select the option Microphone on and press 9 The displayed text changes to Microphone off Your call partner can no longer hear you now 2 If you press 9 once more the microphone will be reactivated If you have assigned a function key for the microphone you can switch the microphone on or off during the conversation...

Страница 68: ...7 8 Regulating the Volume The buttons located next to the numeric keypad can be used to regulate the speaker volume This adjustment can only take place with the loudspeaker active If you press the buttons located next to the numeric keypad while the speaker is off during a call the volume of the handset speaker will change If you press the buttons while the telephone is in the idle state the volum...

Страница 69: ...menu item Charge This calculation of the charges depends on the data provided by your telephone service provider Ask your system administrator or your telephone service provider Subscriber Time Date 1 Caller list YY 2 Phonebooks 3 Lists 4 Forwardings 5 Charging info 6 Do not disturb Status 7 Secondary call Status 8 Configuration 9 Log off 0 Back LastCall Charge XX 0 Back L1 Number Call duration xx...

Страница 70: ...s in the SwyxPhone display are shown a specific sequence one after another 1 Missed Callbacks xx 2 Missed Callbacks xx 3 New calls xx 4 Voicemail available 5 Callback Requests xx 6 Call Forwarding Only when there are no more entries in a higher prioritized list will the next entry be shown ...

Страница 71: ... example in order to have enough time to process a customer inquiry after a call from a customer Your SwyxPhone is then busy for further incoming calls If you would always like to have a wrap up time configured for a line you must define this when configuring the line see chapter 7 5 Configuration of Line Buttons page 114 How to enable a line 1 Press the corresponding Line button The LED will glow...

Страница 72: ...on menu 3 Select the line for which you would like to set the wrap up time and confirm the selection with 9 The following message will appear in the display 4 Confirm 3 Wrap up time with 9 The following message will appear in the display 5 Now switch the wrap up time on or off using 9 6 Select 2 Time period to change the wrap up time Enter the desired duration in seconds 5 1800s Set wrap up time C...

Страница 73: ...Direct starting of a callback from the e mail only in SwyxIt or with CTI Direct sending of an e mail to the caller it must be possible to resolve the user name for this Link for listening the Voicemail directly by Remote Inquiry only in SwyxIt or with CTI This is how you check your new voicemails with SwyxPhone 1 You have several options Press the Voicemail function key or confirm the message Voic...

Страница 74: ...configure your call forwarding accordingly This means that an incoming call must reach your Standard Voicemail and may not be redirected For further information please refer to the SwyxIt documentation 1 Dial your SwyxWare phone number The call is picked up and you hear the welcome announcement of your Voicemail 2 Press the key during the welcome announcement You will hear the welcome announcement...

Страница 75: ... the new Voicemails have been played you will be shown the main menu The following options are available Button Effect Connects to the caller if possible Back to the beginning of the mail Forward to the end of the mail 10 seconds backward Stop Start Output Pause 10 seconds forward Switches to the previous mail Switches to the next mail Main Menu Switch to the next information Date Time Number Mail...

Страница 76: ...Note that Remote Inquiry only covers voicemail that is present as e mail in the Outlook folder which you specified in the Remote Inquiry configuration You can adjust the configuration of the Remote Inquiry with the help of SwyxIt or it will be done by the administrator If you change your Windows password you must also adjust this in the configuration of the Remote Inquiry with SwyxIt or contact yo...

Страница 77: ...ked to enter your PIN 3 Enter your PIN and complete the entry with the key You will not be prompted to enter your PIN if you are calling from your own extension number 4 If you have received new Voicemails you will be given the opportunity to listen to them 5 To change Forwarding Unconditional please enter a 9 in order to move to the main menu The following options are available in the main menu T...

Страница 78: ...e calling here If you would now like to assign a conversation with your contact partner to a project press the Speed Dial with the code first and then the button with the telephone number Button Effect Activate Call forwarding to the saved no The Call Forwarding Unconditional to a saved destination number will be activated If no destination number is saved you will be prompted to enter a number Ac...

Страница 79: ...to you on your display 1 Move the arrow buttons to the menu item Note and confirm your selection with 9 The following appears on the display 2 Enter the number of the new entry in the Personal Phonebook here End the entry with 9 The following appears on the display 3 Enter the name for the new entry in the Personal Phonebook here The numeric keypad is used to enter the names for example to enter a...

Страница 80: ... in your company and this person is currently speaking on the phone You receive the message Busy or Call waiting depending on whether the person called has allowed a second call In the Caller List of the person called an entry appears as is the case for every call If you now select the Callback option the person called will not receive any further signal and the call waiting signal will stop If th...

Страница 81: ...ed subscriber immediately lift the receiver or press the Speaker button If you would like to see the details for this callback attempt confirm the displayed entry with 9 Details for this callback attempt such as date and time will be displayed You can dial this number again or you can delete it If a connection is made to the person originally called the entry in the My Callback Requests list will ...

Страница 82: ...ve the message Ringing or the Voicemail announcement In the Caller List of the person called an entry appears as is the case for every call If you now press the Callback button the entry in the Caller List of the SwyxIt called will be expanded with the extension Callback requested If the person called has a SwyxPhone the message New callback requests will appear in his display This request will be...

Страница 83: ...back Request list The person called will be signaled your callback request 2 Your call will be ended This is how you answer a callback request Assumption You have received a callback request and in your display you see the New callback requests list or Callbacks xx 1 Confirm the display of the list with 9 The Callback requests list will appear 2 Select the caller and lift the handset The caller wi...

Страница 84: ...e is idle After this the call back has either been ignored by the other subscriber was answered per e mail or deleted You can select an entry in this list delete individual entries or the entire list When deleting the Callback requested entries will be deleted from the list of the other subscriber Callback Requests List In the Callback Requests list you will find all callbacks that have been direc...

Страница 85: ...this list you can start this callback again or delete it The Missed Callbacks list will remain in the display until it contains no entries 6 7 Conference With SwyxWare you can join internal and external subscribers to form a conference Furthermore you can add new subscribers to an existing conference Alternatively you can also arrange to meet with other subscribers in a conference room In a confer...

Страница 86: ...ferences must have been started by other subscribers 6 7 2 Inquiry Calls and Add If you are a participant of a conference you can start an Inquiry Call to another subscriber during this conference You can add further conference participants during such an Inquiry Call The other subscriber can then create a conference of which you are a member In such a situation you can then use the Conference but...

Страница 87: ... button or confirm the menu item Conference You will then find yourself in a conference with the new subscriber the other line will once again be free A welcome signal will be produced for all conference participants because a new subscriber has been added to the conference If one conference participant puts his conference line on Hold and then returns to the conference no welcome signal will be p...

Страница 88: ...and participate in a conference with other users who have dialed this number You can enter a Conference Room as a member of a conference or as a listener see chapter 6 7 4 1 Silent conference participation page 89 This is how you reach a Conference Room Assumption Your administrator has set up a Conference Room 1 Dial the number of this Conference Room You will be connected to the conference All p...

Страница 89: ... rooms You can then follow the conference but not take part in the conversation To dial in as a silent conference participant dial the number of the conference room plus the string OWC e g 219 OWC However your administrator can individually adapt this dial in option with a script For further information please refer to the SwyxWare Administrator documentation Please note that the complete string o...

Страница 90: ...he hook off function for the headset is controlled via the telephone buttons e g handset button or line button For further informa tion please refer to chapter 6 8 2 1 Headset instead of Handset page 91 SwyxIt Headset H324 SwyxIt Headset H325 SwyxIt Headset H340 SwyxIt Headset H342 SwyxPhone L420e Headset Cable K420 Connect headset and handset to telephone using the cable the Headset Cable K420 of...

Страница 91: ...ok On Off function 6 8 2 2 Headset and Handset As an alternative to using the headset instead of the handset you can also use a switch that uses a button to switch between the headset and the handset The Headset Cable K420 includes such a switch The Cable Headset Cable K420 packet contains a short cable with two RJ11 plugs a long cable with an RJ11 plug and a QuickDisconnect plug a switch with thr...

Страница 92: ... the handsfree telephone on or off If you press the Speaker button once again you will continue your call as before either on the headset or the handset Headset button You can define a function key of your SwyxPhone L420p SwyxPhone L420s SwyxPhone L440 SwyxPhone L520p SwyxPhone L520s SwyxPhone L540 as Headset button see chapter 7 6 Configuration of Function Keys page 117 If this button is pressed ...

Страница 93: ...e jack with the Headset symbol on the Acoustic Adapter on the other side the narrow plug into the jack with telephone symbol the wide plug into the jack marked AUX on the headset base station 4 Connect first the headset base station and then the SwyxPhone to the power 6 9 Log On Off Log off can be used to log off from SwyxServer as a SwyxPhone user Then a different user can log on to SwyxPhone usi...

Страница 94: ...r further information please refer to chapter 7 6 Configuration of Function Keys page 117 6 10 Call Swap as a Substitute for Line Buttons You can freely configure the function keys on your SwyxPhone see also chapter 7 6 Configuration of Function Keys page 117 Therefore you could have only one or even no Line buttons on your SwyxPhone However there are always at least two lines provided with the Sw...

Страница 95: ...ion is redirected 2 Choose the appropriate DTMF command to speak with the agent or both call partners 3 End the listening like a normal call e g by replacing the handset If the agent s call partner e g the customer terminates the conversation you are automatically connected to the agent unless you are in Listening only mode in which case the call will be ended 6 11 1 Multiple Call Intrusions A cal...

Страница 96: ... selection with 9 The Settings menu will appear 2 Next in the Configuration menu move the cursor key to the menu item 5 Speed dial and confirm your selection with 9 Speed dial and Press speed dial will appear in the display To simplify the selection of a Speed Dial the LEDs of all Speed Dials will glow 3 Press the button you want The following will appear when you press this button In the first li...

Страница 97: ...th 9 12 Use the arrow buttons to select the option Dial immediately In the display you will see the status message indicating whether the option Dial immediately is currently activated or deactivated for this Speed Dial Disable the option by pressing 9 This will change the status shown Due to the fact that both SwyxPhone and SwyxIt access the same user settings any changes you make to the Speed Di...

Страница 98: ...SwyxPhone for Experts 98 ...

Страница 99: ...ormation please contact your administrator 7 1 User Settings Your user settings contain user specific information that is settings which you have made on SwyxPhone The user settings include for example all lists Caller List and Redial List your individual assignments for function keys Speed Dials Line buttons and even ringing Your user settings are stored on SwyxServer and therefore you will find ...

Страница 100: ...e Phonebook or activate your Standard Voicemail When a call is received SwyxPhone automatically recognizes whether the line is free or busy and it applies the appropriate type of Call Forwarding This requires however that the secondary call be switched off The Delayed option is used to set the amount of time which should be spent attempting to transfer the call directly to the device to which you ...

Страница 101: ... alternatively switch directly with the buttons on your telephone external internal You can then adjust the volume with the buttons and select the ring tone with the arrow buttons For further information please refer to chapter 7 3 2 Ringing page 101 Speed Dials You can press and hold a Speed Dial to reassign it directly For further information please refer to chapter 7 7 Configuration of Speed Di...

Страница 102: ...with the signaling The indication of a signaled call will remain on your display Only your system administrator is allowed to change these settings for signaling relationships If several subscribers whose calls are signaled to you receive a call at the same time only one name will be shown in the display The other calls will only be indicated by the blinking of the corresponding Speed Dials If you...

Страница 103: ...apter 4 3 Configurable Function Keys Default Setting page 45 You can keep the pre configured buttons and assign any number you want to the Line buttons and Speed Dials As an alternative option you can completely reconfigure the function keys for example by defining other functions or additional lines or extra Speed Dials For more detailed information on this procedure and the available options see...

Страница 104: ...re you will find further information about the technical configuration of your SwyxPhone device IP Address This is the IP address for SwyxPhone MAC address This is the unique MAC address associated with this SwyxPhone PBX Server Here you will find the name of the SwyxServer to which this SwyxPhone is logged on PhoneManager Here you will find the name of the PhoneManager to which this SwyxPhone is ...

Страница 105: ...d when you go on hook The line with the first call on hold will be activated again By pressing 9 you will activate or deactivate the function Transfer on Hookon 7 4 Lists This section provides basic information on list functions which include the Phonebooks the Caller List the Redial List the Callback Requests list and the My Callback Requests list In general you will find the same structure for e...

Страница 106: ...will once again appear You can still assign names to telephone numbers in the lists The numeric keypad is used to enter the names for example to enter an F press the 3 button three times for an S press the 7 button four times The arrow pointing to the left can be used to delete your entry The key is used to switch between upper and lower case letters A beep indicates that you can enter a new chara...

Страница 107: ...meric keypad for example to enter an F press the 3 button three times for an S press the 7 button four times The letter entered for the search appears to the right in the first line of the display A beep and the insertion mark _ prompt you to enter the next character In order to display more exact information e g how to display the status for an entry select the corresponding entry and press 9 You...

Страница 108: ...ll appear 2 Select the option 1 Add entry The following will appear 3 Enter the number of the new entry here and confirm this with 9 The following will appear 4 Enter the corresponding name here and confirm this with 9 For further information please refer to chapter 7 4 2 Editing Telephone Numbers and List Entries page 106 5 You can now 1 Save entry or 0 Cancel The Personal Phonebook will appear a...

Страница 109: ...confirm with 1 OK or whether you want the end the changes with 2 Cancel When deleting confirm the entry 3 Delete entry The entry will be deleted 7 4 4 Caller List The last calls received for you are automatically saved in the Caller List The calls are listed in the order in which they were received You can directly dial or edit and then dial the individual entries from the Caller List or save them...

Страница 110: ...ies of the recent calls will still be available in the Caller List If at least one of these callers has left a Voicemail for you the message Voicemail available will appear see chapter 6 2 Voicemail inquiry page 73 The Structure of the Entries in the Caller List Within an entry you can select edit and delete this entry Subscriber Time New calls xx 1 Caller list YY 2 Phonebooks 3 Lists 4 Forwarding...

Страница 111: ...confirm your changes with 9 the number will be dialed immediately Save into phonebook can be used to save the caller s name and number in your Personal Phonebook If you confirm this option with 9 the number will appear and you can then add the name If a name already exists the name will be provided for any eventual changes You can remove this entry from the list with Delete entry For information o...

Страница 112: ...s default setting The length of the list can be changed via SwyxIt but not with SwyxPhone For further information please refer to the SwyxIt documentation If you press the Redial button when the handset is on the hook the Redial List will be called Here you can select one of the most recently dialed numbers Please remember that if the handset is off the hook or if the Speaker button is activated w...

Страница 113: ... edit a telephone number before dialing For further information please refer to chapter 7 4 2 Editing Telephone Numbers and List Entries page 106 If you confirm your changes with 9 the number will be dialed immediately Save into phonebook can be used to save the caller s name and number in your Personal Phonebook If you confirm this option with 9 the number will appear and you can then add the nam...

Страница 114: ...You can configure up to nine lines The least number of lines is however always two even if you have only configured one or none of the Line buttons Each individual line can be assigned its own extension and be configured according to its use Due to the fact that both SwyxPhone and SwyxIt access the same user settings any changes you make on SwyxPhone will always effect the settings in SwyxIt and v...

Страница 115: ...ation of Function Keys page 117 This is how you configure a Line button 1 Go in the main menu to the menu item 8 Configuration and confirm your selection with 9 The Settings menu will appear 2 Then in the Configuration menu go to the menu option 3 Lines In the display you will see Lines and the number of existing lines The number of available lines will be shown in the menu The default setting is ...

Страница 116: ...aled on this line regardless of whether these calls are directed to your own extension or to a group of which you are a member Only group calls This option is used to indicate that all calls to groups of which you are a member should be received on this line All Extensions Choose this option if all calls directed to you regardless of the extension dialed should be received on this line This option...

Страница 117: ...function keys are already assigned e g the Line buttons and the function keys Forwarding Call Transfer Redial and Speaker see supplied insertion card You can change these key assignments as you wish The following functions can be assigned to buttons Incoming calls All extensions All calls Group calls only Phone number 1 Phone number 2 0 Back Wrap Up time Status 1 Enable Disable 2 Time period xxxxs...

Страница 118: ...free telephone on off The LED will glow if the speaker or handsfree telephone has been switched on For further information please refer to chapter 5 17 Speaker and Handsfree Telephone page 66 Pickup call This button is used to pick up a signaled call The LED will blink if you receive a signaled call For further information please refer to chapter 5 5 How do I pick up a call page 54 Call Forwarding...

Страница 119: ...ly logged off on the telephone Voicemail This button is used for checking your Voicemail The LED will glow if you have a voice message For further information please refer to chapter 6 2 Voicemail inquiry page 73 Conference This button is used for combining all lines into a conference For further information please refer to chapter 6 7 Conference page 85 Callback Request If the line of another int...

Страница 120: ...w buttons to the menu item you want and confirm your selection with 9 Function keys and Press a function key will once again appear in the display 6 You can now assign an additional function key or return to the main menu by pressing the 0 button Function Key Speed Dial X 1 Modify 2 Delete 0 Back Change function key Line key Speed dial Call transfer Do not disturb Secondary call Caller list Hold P...

Страница 121: ...ys and Press function key will appear in the display 3 Press the function key you want on SwyxPhone Depending on which key you have pressed the assigned function message will appear in the second line of the display If you have pressed the N6 key for example Speed dial will appear 4 Move the arrow buttons to the menu item 2 Delete and confirm your selection with 9 The function of this key is then ...

Страница 122: ...he corresponding subscriber will immediately be called If you press and hold a Speed Dial you can switch directly into the Speed Dial configuration and assign a new number This is how you configure a Speed Dial 1 Go in the main menu to the menu item 8 Configuration and confirm your selection with 9 The Settings menu will appear 2 Next in the Configuration menu move with the arrow button to the men...

Страница 123: ...ase refer to chapter 5 16 How do I use the Phonebook page 65 If you have called Enter manually you can enter the number you wish to call using the keypad You can also add a suffix dial to a number e g 12345678x555 This allows you to dial additional DTMF tones for example an access code once the connection is created You can only change this suffix dial usingSwyxIt Alternatively you can assign the ...

Страница 124: ...ebook Successive dial If the Successive dial option is activated the numbers which have already been dialed display contents will be kept when the Speed Dial is pressed and the number stored on the Speed Dial will be added If this function is deactivated the numbers already dialed will be deleted and only the stored number will appear on the display Both of these functions are especially useful if...

Страница 125: ...ton activate the option by pressing 9 This will changed the status shown If you press once again the option will be deactivated again If the option is deactivated the subscriber will not be called until you lifted the handset Successive dial In the display you will see the status message indicating whether the option Successive dial is currently activated or deactivated for this Speed Dial If you ...

Страница 126: ...e speaker after a signal tone is produced You can then begin your intercom connection 3 Press the 0 button four times in order to return to the main menu Due to the fact that both SwyxPhone and SwyxIt access the same user settings any changes you make on SwyxPhone will always effect the settings in SwyxIt and vice versa Above all you should keep in mind that if you delete lines or Speed Dials the ...

Страница 127: ...ook the definition of call forwardings the assignment of Speed Dials or Remote Inquiry SwyxPhone is not dependent on your PC i e if your PC is switched off you can still be reached on the SwyxPhone Furthermore you can use SwyxIt to control a SwyxPhone remotely CTI In this way you can use the extensive features of SwyxIt and in addition benefit from the advatages of the telephone which is e g still...

Страница 128: ...nfigure the buttons for SwyxPhone in SwyxIt 1 Start SwyxIt under your user account 2 In the menu bar of SwyxIt open the tab SwyxPhone under Settings User Profile Here you can assign the buttons of the telephone and import or export this assignment 3 Select the type of device you would like to configure from the dropdown list and then click on Configure A new dialog with the properties of the selec...

Страница 129: ...of SwyxPhone in SwyxIt 129 You will see a picture of the selected phone and buttons arranged like the keys on this phone 4 Click on a button to configure the corresponding key The Properties page of the key will open ...

Страница 130: ...hat the Speed Dials and the Line Buttons are indexed i e that the Speed Dial 1 is the same for all telephones and SwyxIt 8 3 Settings Which Can Only Be Made in SwyxIt There are settings which can only be made using SwyxIt and these settings also have an effect on the behavior of your SwyxPhone Length of the Caller List and the Redial List Rulebook of the Call Routing Manager Remote Inquiry Voicema...

Страница 131: ...stored 8 4 Settings Which Are Simultaneously Valid for SwyxIt and SwyxPhone There are also properties which affect both SwyxIt and SwyxPhone in the same way i e changes to SwyxIt are also valid for SwyxPhone These include Personal Phonebook Mutual ringing Speed Dials Lines Forwardings Unconditinal Busy No Reply Content of the lists Do not Disturb Acoustic call signalling Secondary call Telephone n...

Страница 132: ...iguration will also be valid for Line button L01 on your SwyxPhone If you have more lines configured on your SwyxIt than existing lines on your SwyxPhone calls that are received on the lines which have no assignment on your SwyxPhone will be connected on your SwyxPhone on Line 1 This ensures that none of your calls is lost 8 4 5 Call Forwarding The settings for Forwarding Unconditional Forwarding ...

Страница 133: ... number and click on the handset block dialing Alternatively you can click on the handset first the line becomes active and enter individual digits on the PC Telephony functions such as Hold Call Swap Transfer Start Conference Callback or Callback on busy Settings Button assignments Speed Dials and Shortcuts signaling call and status signaling For warding Voicemail and Call Routing Manager or Skin...

Страница 134: ...lid for all users who start on this PC SwyxIt Regardless of this each user of this PC can use the Run as CTI SwyxIt checkbox to deactivate the CTI functionality This is how you end the PC operation with CTI SwyxIt Assumption SwyxIt is in CTI mode i e SwyxIt operates another SwyxPhone remotely 1 Click in the menu bar of the CTI SwyxIt on Settings CTI Release Pairing The connection between the CTI S...

Страница 135: ...ing in CTI mode 1 Go to the menu bar and click on Settings User Profile The Properties of page opens 2 Select the Ringing tab 3 You have several options Only controlled device In this case only the oper ated SwyxPhone or SwyxIt will ring Only CTI SwyxIt Only the CTI SwyxIt will ring Here you can vary the ringing accordingly within SwyxIt Both devices Both the CTI SwyxIt and the operated SwyxPhone ...

Страница 136: ...Interaction with SwyxIt 136 ...

Страница 137: ...s received while I am on the telephone and I would like to pick up the second call the LED of the correspond ing Line button blinks very quickly Press the corresponding Line button The line is put on hold Press the Call Swap but ton until you reach the Line you want and confirm this with Pick Up The con nection which was active up until now will automatically be put on hold I would like to switch ...

Страница 138: ... acoustic signal The phone of the subscriber called is ringing Press the Pick Up button and lift the handset off the hook Use the arrow buttons to select the menu item Pick Up in the display and con firm this with 9 If several calls are signaled simultaneously and you do not want to pick up the call which is signaled in the dis play simply press the Speed Dial on which this call is signaled I woul...

Страница 139: ... of the lines on hold will be combined on the active line to create a conference The LEDs of the lines on hold will go out In the display select the option Conference and confirm this with 9 Press the Conference but ton I am in a conference and I want to start an Inquiry Call The LED of the conference line on hold blinks slowly The LED for the Inquiry Call line glows Press another Line button or i...

Страница 140: ...led is busy Press the Callback Request button Once the subscriber call can be reached again your tele phone will suggest a new attempt if I want to be called back by an internal subscriber who cannot be reached The subscriber called does not pick up or his Voicemail picks up the call Press the Callback Request button I would like to answer a callback In the display you will see the New Callbacks x...

Страница 141: ...420s Swyx Phone L440 Swyx Phone L520p Swyx Phone L520s Swyx Phone L540 General Display 2 lines 2 lines backlit 2 lines backlit 4 lines backlit 2 lines backlit 2 lines backlit 4 lines backlit Number of function keys 12 12 12 19 Number of self labeling function keys 12 12 18 Volume setting 9 9 9 9 9 9 9 Various ringing sounds 9 9 9 9 9 9 9 Speaker 9 9 9 9 9 9 9 Handsfree Telephone 9 9 9 9 9 9 Wall m...

Страница 142: ... 9 9 Remote via http 9 9 9 9 9 9 9 Field Deployment Tool 9 9 9 9 9 9 9 Update via ftp 9 9 9 9 9 9 9 Voicemail Voicemail Announcement Text Duration 10 seconds Text Hello The person you have called is not available at the moment Please leave your message after the tone Thank you This announcement is the standard announcement and can be changed by the administ rator or you can do it yourself using Sw...

Страница 143: ...on SwyxPhone complied to EN55024 Immunity and EN55022 Class B Emission It can be operated without interference in living quarters The device conforms to the EU guideline 1999 5 EG as attested by the CE mark This device complies with Part 15 of the FCC Rules Operation is subject to the follow ing two conditions 1 this device may not cause harmful interference and 2 this device must accept any harmf...

Страница 144: ...Technical Details 144 ...

Страница 145: ...ck Dialing All numbers of the destination phone number are entered before the handset has been lifted In this case it is still possible to change the phone number after it has been entered The phone number will be dialed completely as a block when the handset is lifted The opposite of this is Overlap Sending CAPI Common ISDN Application Programmable Interface CAPI is the software interface which r...

Страница 146: ... Configuration Protocol Instead of permanently assigning an IP address to a compu ter in a LAN DHCP makes it possible to assign IP addresses dynamically and variably Applications which depend on an IP address are immediately assigned one upon request DDI Direct Dial In DDI refers to the direct dial from a telephone network to a subscriber Direct dial allows you to dial specific extensions directly...

Страница 147: ...al operation 10 m to 10 km in the LAN The individual PCs are connected via a cable network Data is transferred within this network at a rate of 10 Mbit s 100 Mbit s or 1 Gbit s FD Full Duplex DX sometimes also FDX permits simulta neous transmission of information in both direction e g in telephony FTP File Transfer Protocol Network protocol for file transmis sion G 711 ITU standard for compression...

Страница 148: ...t text messages are sent using push technol ogy via a network server to the recipient usually via the Internet who can respond to them immediately Files can usually also be exchanged by this means In addition many messaging programs offer video or telephone conferences IPEI Hardware address 12 digits of a DECT handset which allows an unique identification IP Internet Protocol Fundamental protocol ...

Страница 149: ...ributed hierarchi cal database in the network The current version is specified in RFC 4511 LED Light Emitting Diode Light emitting diode small light for displaying status infor mation e g for SwyxPhone MAC Address Medium Access Control Address Each network card identifies itself with the MAC address This address is an 8 byte address which is uniquely defined worldwide MAPI Mail Application Program...

Страница 150: ...other way round NetBIOS Name A symbolic name e g WS SJONES which is used for addressing a PC if this PC should be contacted using the Microsoft NetBIOS protocol Overlap Sending The numbers entered are dialed immediately The destina tion phone number can no longer be edited The opposite of this is Block dialing P2P see Peer to Peer PABX Private Automatic Branch Exchange Private branch exchange PBX ...

Страница 151: ...ters and it determines the path of the data packet This connection can be created by using either a software or a hardware solution RSVP Resource Reservation Protocol IETF standard to guarantee a certain transmission qualities such as bandwidth and priority via TCP IP Server The workstation computers are connected e g via Ethernet to the server which is the central computer SIP Session Initiation ...

Страница 152: ...ommon and which only differ from one another in terms of the last three digits xxx The subnet mask indicates which positions should be used for differentiation within the subnet In a subnet two subscribers communicate directly with each other The IP packets only have to pass through the router if subscribers communicate outside of the subnet Switch A Switch is an active hub which functions as a ki...

Страница 153: ...ies can be detected automati cally VLAN Virtual LAN Virtual local network within a physical network A widespread technical implementation of VLANs is partially defined in the standard IEEE 802 1Q VoIP Voice over IP Collective term for all techniques for transmitting voice over IP networks WAP Wireless Application Protocol The Wireless Application Protocol denotes a collection of technologies and p...

Страница 154: ...Technical Terms 154 ...

Страница 155: ...re only used in the context of intrusion on external calls SwyxMon itor option pack required They are only possible in block dialing i e before the handset is lifted e g with an abbreviated dialing button Feature Codes These character strings relate to remote enquiry for external voicemails They are only pos sible in block dialing i e before the handset is lifted e g with an abbreviated dialing bu...

Страница 156: ...all logged on terminal devices of the calling user will ring 71 Connect to Voicemail Regardless of all forwarding settings the calling user will be connected to his own voicemail He can then leave himself a voice message 8nnn ppp Call Forwarding Uncon ditional from nnn For the user with the number nnn Call Forwarding Unconditional to the calling line is activated The given PIN ppp is checked 9nnn ...

Страница 157: ...ply to Voicemail is acti vated Without nnn Call Forwarding No Reply is deactivated 3 Three way Conference A three way conference is opened with the active call partner and the one on hold 4 Activate Conversation Recording The recording of conversations is activated Note that all conversations of the mobile subscriber are recorded 5 End Conversation Recording The recording of all conversations is e...

Страница 158: ... nnn is intruded on in listening only mode nnn 24 2 Call Intrusion speak with agent A call that the agent is making with the number nnn is intruded on the agent can hear the intruder nnn 24 3 Call Intrusion Confer ence The call that the agent is making with the number nnn becomes a conference Feature Code only possible as block dialing nnn 71 Voicemail Calls the voicemail of user nnn regardless of...

Страница 159: ... 61 100 Call Routing 27 Change from another line 74 Delayed 64 Enter call forwarding type 16 Enter destination number 16 if busy 63 Immediate 61 Signaling 65 Switch Off 16 Switch On 16 Call Forwarding No Reply 64 Call forwarding type enter for forwarding 16 Call Forwarding Unconditional 61 Change from another line 74 Call Management 137 Call Routing 27 Call Signaling 27 Accept 138 Disable 138 Reje...

Страница 160: ...inition 147 Firmware Update 143 Forward 60 61 All Calls 61 Call 61 Forwarded Call 53 Forwarding button 43 65 Forwarding Routing 100 FTP Definition 147 Function Key 103 117 Configurable 45 configuring 15 119 121 Default 44 Delete 121 Hook on off 92 Overview 117 Voicemail 73 G G 711 Definition 147 G 723 1 147 GAP Definition 147 Gateway Definition 147 Gateway not found 34 Group 19 Group Call 19 53 ma...

Страница 161: ... and Swy xIt 131 My Callback Requests List 84 N N06 N10 117 Name Announcement 76 Name Resolution 53 150 NAT Network Address Translation 150 Navigation in the Menus 41 NetBIOS Name Definition 150 Network Local 149 New Calls 110 Note 79 NT mode Definition 150 Number 20 external subscribers 20 Hide 139 internal subscribers 20 own suppress 15 Numeric Keypad 43 44 O OK Button 43 On hold telephone state...

Страница 162: ...tiple logon 34 127 128 Store exit menu item with saving 16 leave menu item without saving 16 STUN 152 Stuttered Dial Tone 26 Subnet Definition 152 Subnet Mask 152 Subscribe 15 94 Successive dial 123 124 125 Suppression of your own number 15 Switch Definition 152 switch between several connections 57 Swyx Family 17 SwyxFax 37 SwyxGate 20 35 SwyxIt 18 36 127 mutual ringing with SwyxPhone 131 SwyxPho...

Страница 163: ... Remote Inquiry 74 remote inquiry 74 Send 73 Welcome Announcement 76 Voicemail inquiry 73 VoIP Voice over IP Definition 153 Volume Hook 68 Ring tones 16 Speaker 15 68 Volume Adjustment 43 Volume Regulation Button 45 W Wall Mounting 29 WAP Definition 153 Warning Tone 19 102 WAV Definition 153 Weight 141 Windows User Account 21 Wrap Up Time 71 114 140 Definition 28 X x y Display 17 XXX in the displa...

Страница 164: ...Index 164 ...

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