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How do I switch between several subscribers (Call Swap)? 57
• If you end the call with one of the subscribers (using the "Disconnect" option), the
corresponding line will be free again. You can then switch to the line on hold.
If you were the initiator of the call on the active line and you place the handset on hook, the
callers will be connected to each other.
This is how you call an additional subscriber
1. Activate a free Line button during an active connection.
You will hear the dial tone and you can now call a second subscriber.
2. Enter the number (manually or via your Speed Dial or the Phonebook) and wait until the
connection is made.
While you do this, the first call will be placed on hold and your conversation partner will hear
music on hold. The LED for this line on hold blinks.
5.9 How do I switch between several subscribers (Call Swap)?
You are having conversations with several subscribers at the same time. The active connection
is the connection to the person you are currently talking to. All other subscribers, who are
listening to music on hold while they wait, are connections
on hold . Switching between callers
is called “Call Swap”.
Example:
Several calls are received at the operator desk and you would like to forward these calls to
various colleagues, who, however, cannot be reached immediately. You can put the callers
on hold, so that these callers will hear music on hold. You can switch to these connections
on hold at any time in order to inform the callers of the progress of your efforts to connect
them to the correct colleagues.
This is how to swap between an active call and a call on hold
Assumption: You have one active line and at least one other line on hold.
1. Press the Line button with the connection on hold; this line will now become active.
The activation of the corresponding line will be delayed. The LED of the active line is on, the
LED for the line on hold blinks.
If you use the “Call Swap” function often, you can also assign this function to one of the
configurable buttons. For further information please refer to chapter 7.6,
Configuration of
Function Keys , page 117.
Inquiry Calls
Switch between Calls