SureCall, Inc | 1-888-365-6283 | [email protected] | www.surecall.com
13
Performance Optimization
The Fusion5X Max automatically reduces gain (coverage performance) because of insufficient RF Separation between the inside
and outside antennas.
Consider the following options to resolve issues with inadequate antenna isolation.
1.
Verify that a minimum distance of 25 vertical feet has been achieved. Separation up to 50 ft of horizontal distance may
be needed, however, especially where vertical separation is not possible.
2.
Check for sources of interference such as, cellular modems or hotspots.
3.
Verify neither antenna is placed near a window.
4.
Ensure that the antennas are aimed away from one another.
Keep in mind, identifying the setup that yields the best possible results for your environment will come from testing -- balancing
the elimination of interference and while also receiving the best possible signal.
TROUBLE SHOOTING
If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283
Email: [email protected]
Visit: www.surecall.com/support
Problem
Resolution
Signal booster has no
power
Connect the power supply to an alternate power source.
Verify that the power source is not controlled by a switch that has removed power from the outlet.
If it remains OFF, contact tech support at: 1-888-365-6283 or [email protected]
After completing
installation, indoor
signal coverage has
not improved
Verify that cable connections are tightly fitted to the booster and antenna.
Try further separating the booster and antenna.
Verify that there is usable signal where the antenna is placed.
Note: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to
place and hold a call.
