Supero SUPER S2DG2, Руководство пользователя и BIOS

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3-3
Chapter 3: Troubleshooting
Losing the System’s Setup Configuration
1. Check the setting of jumper JBT1. Ensure that you are using a high
quality power supply. A poor quality power supply may cause the
system to lose the CMOS setup. Refer to Chapter 1 of this manual for
details.
2. If the above step does not fix the Setup Configuration problem, contact
your vendor for repairs.
3-2 Technical Support Procedures
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter of the manual or check our web site
FAQ (http://www.supermicro.com) before contacting Technical Support.
2. Take note that as a motherboard manufacturer Super Micro does not sell
directly to end-users, so it is best to check with your distributor or reseller
for troubleshooting services. They should know of any possible problem(s)
with the specific system configuration that was sold to you.
3. BIOS upgrades can be downloaded from the SUPER BBS# (408) 895-2022,
24 hours a day, using 1200-28800 baud, 8 data bits, 1 stop bit and no parity.
BIOS upgrades can also be downloaded from our web site at http://
www.supermicro.com.
Note: Not all BIOS can be flashed depending on the modifications to the
boot block code.
4. If you still cannot resolve the problem, include the following information when
you e-mail Super Micro for technical support:
• BIOS release date/version
• System board serial number
• Product model name
• Invoice number and date
• System configuration
Due to the volume of e-mail we receive and the time it takes to replicate
problems, a response to your question may not be immediately available.
Please understand that we do not have the resources to serve every end-
user, however, we will try our best to help all of our customers.
5. Distributors: For immediate assistance, please have your account
number ready when placing a call to our technical support department.