Chapter 1: Introduction
1-21
1-11 Warranty, Technical Support and Service
The manufacturer will repair or exchange any unit or parts that fail due to manu-
facturing defects. This warranty covers the cost of parts for one year (12 months)
and the cost of labor for two years (24 months) from the original invoice date of
purchase.
Warranty Terms and Conditions
Super Micro Computer, Inc. warrants its products to be free from defects in
material and workmanship. The warranty period is for two years (24 months)
beginning from the original purchase date. Super Micro shall, at our option and
cost, repair or replace the defective product if the product is returned within the
applicable warranty period and if the product is found by Super Micro to be
defective within the terms of this warranty. Before presenting any motherboard
for warranty service, the customer must first remove the CPU(s), memory and
other peripherals.
This warranty shall not apply to any failure or defect caused by misuse, abnormal
or unusually heavy use, neglect, abuse, alteration, improper installation, unau-
thorized repair or modification, incompatibility issues, improper testing, acci-
dents or causes external to the product such as, but not limited to, excessive
heat or humidity, power failure, power surges or acts of God/Nature. Super Micro
makes no warranty with respect to (i) expendable components, (ii) any software
products supplied by us, (iii) any experimental or developmental products or (iv)
products not manufactured by us; all of which components, software and prod-
ucts are provided "AS-IS."
This warranty is in lieu of any other warranty expressed or implied. In no event
will Super Micro be held liable for incidental or consequential damages, such as
loss of revenue or loss of business arising from the purchase of Super Micro
products.
Returns
If you must return products for any reason, refer to Chapter 3 in this manual,
“Returning Merchandise for Service.”
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