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6-3

Chapter 6: Troubleshooting

3. If you still cannot resolve the problem, include the following information

when contacting Supermicro for technical support:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when

your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at

< http://www.supermicro.com/techsupport/contact_support.htm >.

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can

be reached by e-mail at < [email protected] > or by fax at

(408) 503-8019.

6-3

Frequently Asked Questions

Question: What are the various types of memory that the P3TDDR

motherboard can support?

Answer: The P3TDDR has four DIMM slots that support up to 4 GB of ECC

registered PC266/200 DDR-RAM. Please refer to Chapter 5 for additional

information.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are

not experiencing problems with your system. Updated BIOS files are lo-

cated on our web site at < http://www.supermicro.com >. Please check our

BIOS warning message and the information on how to update your BIOS on

our web site. Also, check the current BIOS revision and make sure it is

newer than your current BIOS before downloading. Select your mother-

board model and download the BIOS file to your computer. Unzip the BIOS

update file and you will find the readme.txt (flash instructions), the

awdflash.exe (BIOS flash utility) and the BIOS image (xxxx.bin) files. Copy

these files onto a bootable floppy and reboot your system. It is not neces-

sary to set BIOS boot block protection jumpers on the motherboard. At the

DOS prompt, enter the command "awdflash." Type in the BIOS file that you

want to update (xxxx.bin).

Question: After flashing the BIOS my system does not have video.

How can I correct this?

Содержание SuperServer 6011D

Страница 1: ...SUPERSERVER 6011D USER SMANUAL 1 0a SUPER...

Страница 2: ...R INABILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED W...

Страница 3: ...U watchdog capability is also supported Manual Organization Chapter 1 Introduction The first chapter provides a checklist of the main components included with the server system and describes the main...

Страница 4: ...ing or removing proces sors or main memory and when reconfiguring the motherboard Chapter 6 Advanced Chassis Setup Refer to Chapter 6 for detailed information on the SC810 1U rackmount server chassis...

Страница 5: ...Control Panel L E D s S C S I L E D s Power Supply Switch Motherboard L E D Static Safety MB Installation C a b l e s I O Ports CPU Installation M e m o r y PCI Cards MB Layout Connectors DIP Switches...

Страница 6: ...3 Preparing for Setup 2 1 Choosing a Setup Location 2 2 Rack Precautions 2 2 Server Precautions 2 2 2 4 Installing the SuperServer 6011D into a Rack 2 3 Identifying the Sections of the Rack Rails 2 3...

Страница 7: ...s 5 5 SUPER P3TDDR Layout 5 6 P3TDDR Quick Reference 5 7 5 6 Adding PCI Cards 5 8 5 7 Connecting Cables 5 10 Power Supply Connector 5 10 Infrared Connector 5 10 PW_ON Connector 5 11 Reset Connector 5...

Страница 8: ...roduction 7 1 7 2 Running Setup 7 2 7 3 Main BIOS Setup 7 2 7 4 Main BIOS Setup Menu 7 3 Main Setup Features 7 3 7 5 Advanced BIOS Setup 7 4 Advanced BIOS Features 7 5 Advanced Chipset Features 7 8 In...

Страница 9: ...th the SuperServer 6011D www supermicro com In addition to the mainboard and chassis various hardware components may have been included with your SuperServer 6011D as listed below l Up to two 2 370 pi...

Страница 10: ...connected to an SCA backplane that provides power bus termination and configuration settings Such SCSI drives are also hot swap units Control Panel The SC810 s control panel provides important system...

Страница 11: ...ling System The SC810 chassis has an innovative cooling design that includes a 10 cm blower system cooling intake fan and one optional 4 cm fan that can be installed in the midsection of the chassis T...

Страница 12: ...MB bandwidth between Host Client V Link interface provides a V Link PCI and V Link LPC controller It supports three PCI slots arbitration and decod ing for all integrated functions and LPC bus Proces...

Страница 13: ...been integrated onboard the P3TDDR to provide graphics memory This onboard graphics package provides a bandwidth of up to 512 MB sec over a 32 bit graphics memory bus Onboard Controllers Ports One flo...

Страница 14: ...m European Office Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 E mail sales supermicro nl General Information su...

Страница 15: ...it was damaged in any way If the server itself shows damage you should file a damage claim with the carrier who delivered it Decide on a suitable location for the rack unit that will hold the SuperSer...

Страница 16: ...extending a component from the rack You should extend only one component at a time extending two or more simultaneously may cause the rack to become unstable Server Precautions Review the electrical...

Страница 17: ...should have received two rack rail assemblies with the SuperServer 6011D Each of these assemblies consist of two sections an inner fixed chassis rail that secures to the 6011D A and an outer fixed rac...

Страница 18: ...which serves two functions The first is to lock the server into place when installed and pushed fully into the rack which is its normal position Secondly these tabs also lock the server in place when...

Страница 19: ...the front of the rack rails Slide the chassis rails into the rack rails keeping the pressure even on both sides you may have to depress the locking tabs when inserting See Figure 2 3 When the server h...

Страница 20: ...If you are installing the SuperServer 6011D into a Telco type rack follow the directions given on the previous pages for rack installation The only difference in the installation procedure will be the...

Страница 21: ...d have one or two processors already installed into the system board Each processor should have its own heatsink attached See Section 5 5 for instructions on processor installation 3 Verify the proper...

Страница 22: ...ide of the SuperServer 6011D with one SCSI Drive removed Top Cover Removed Cover Release Buttons PCI Riser Card Retention Rail P3TDDR Motherboard Blower Fan System Memory Power Supply Air Seal Control...

Страница 23: ...rver For servicing the CD ROM and floppy drives you will need to remove the top chassis cover The SCSI disk drives can be installed and removed from the front of the chassis without removing the top c...

Страница 24: ...last thing you must do is to provide input power to the system Plug the power cord from the power supply unit into a high quality power strip that offers protection from electrical noise and power su...

Страница 25: ...supply This chapter explains the meanings of all LED indicators and the appropriate response you may need to take 3 2 Control Panel Buttons There are two push button buttons located on the front of t...

Страница 26: ...he airflow in the system or the ambient room temperature being too warm You should also check to make sure that the chassis cover is installed and that all fans are present and operat ing normally Fin...

Страница 27: ...ure A SAF TE compliant SCSI backplane is optional on the 6011D If one of the SCSI drives fail you should be notified by your system management software Please refer to Section 6 4 for instructions on...

Страница 28: ...SUPERSERVER 6011D User s Manual 3 4 NOTES...

Страница 29: ...should first power down the system with the operating system first and then unplug the power cords of all the power supply units in the system l When working around exposed electrical circuits another...

Страница 30: ...h can come into contact with electrical circuits or be pulled into a cooling fan l Remove any jewelry or metal objects from your body which are excellent metal conductors that can create short circuit...

Страница 31: ...omponents and printed circuit boards PCBs in their antistatic bags until ready for use l Touch a grounded metal object before removing the board from the antistatic bag l Do not let components or PCBs...

Страница 32: ...SUPERSERVER 6011D User s Manual 4 4 NOTES...

Страница 33: ...quipment from ESD Precautions Use a wrist strap designed to prevent electrostatic discharge that is grounded to the computer chassis Touch a grounded metal computer object before removing the board fr...

Страница 34: ...single or dual Pentium III FCPGA 500 MHz to 1 40 GHz and faster processors with a 512K L2 cache and single or dual low power Pentium III processors at front bus speeds of 133 and 100 MHz Lift the leve...

Страница 35: ...ty of mounting fasteners made of metal or plastic Although a chassis may have both types metal fasteners are the most highly recommended because they ground the motherboard to the chassis For this rea...

Страница 36: ...ion to the two notches along the bottom of the module to prevent inserting the DIMM incorrectly 3 Gently press down on the memory module until it snaps into place 4 For the P3TDDR four DDR RAM DIMM so...

Страница 37: ...gure 5 3 below for the colors and locations of the various I O ports To Remove Use your thumbs gently to push each release tab outward to release the DIMM from the slot LAN2 Port Black COM1 Port Turqu...

Страница 38: ...JP3 1 SPKR J6 CPU FAN2 370 FCPGA PPGA Processor 1 CPU1 CPU2 VIA VT8233 1 DDR RAM 1 DIM1 DIM2 DIM4 DIM3 IDE 2 1 IDE 1 FLOPPY 1 SCSI CH A SCSI LED JP8 JBT1 WOM1 WOL1 Chassis Fan3 Chassis Fan1 Chassis F...

Страница 39: ...ter Port CPU Fan 1 2 CPU Fan 1 2 Headers OH Fan Overheat Fan Header Chassis Fan1 3 Chassis Fan Headers 1 3 DIM1 DIM4 4 DDR RAM slots IDE1 2 IDE Hard Disk Drive Connectors JA1 SCSI Connector CH A JA2 3...

Страница 40: ...make certain that you choose the correct riser card for the type of PCI card you are installing see step 1 Begin by removing the I O shield for the PCI slot Then fully seat the PCI card into the riser...

Страница 41: ...5 5 for the pin definitions of the momentary power switch momentary reset switch and the overheat network interface card Hard disk drive and power on LEDs Refer to the Sections 5 7 and 5 8 for connec...

Страница 42: ...45678901212345678901234 1234567890123456789012345678901212345678901234 Pin 1 Pin 12 Pin 24 Pin 13 Figure A SSI 24 pin Power Cable Pin 11 1234567890123456789012345 1234567890123456789012345 12345678901...

Страница 43: ...configure this but ton to function as a suspend but ton See the Power Button Mode setting in BIOS To turn off the power when set to sus pend mode hold down the power button for at least 4 seconds See...

Страница 44: ...is located near the battery See Table 5 10 for pin definitions Note NC indicates no connection Power Indicator LED The Power Indicator LED is located on pins 15 and 16 of JF1 See Table 5 8 for pin def...

Страница 45: ...connec tor and cable to use the WOL fea ture The WOM feature requires a modem be connected to the sys tem that has a WOM WOR con nector and cable Serial Port One COM1 serial port connector is provide...

Страница 46: ...The FSB speed is set with JP6 and JP7 Table 5 14 displays the settings for these two jumpers The CPU speed can also be changed by software control in BIOS see CPU Speed setting The CPU Speed setting...

Страница 47: ...AC power cord from the system before clearing CMOS The BIOS System Setup may need to be run after the CMOS is cleared select Opti mized Settings and Save and Exit the BIOS setup Please re fer to Chapt...

Страница 48: ...oard Wake Up function in BIOS Enable both the jumper and the BIOS setting to allow the system to be awakened up by depressing a key on the keyboard See Table 5 18 for jumper settings VGA The VGA jumpe...

Страница 49: ...or jumper settings LAN 1 2 The LAN 1 2 jumper JPL1 2 is used to allow the system to enable or disable either or both of the LAN ports See Table 5 22 for jumper settings Jumper Position 1 2 2 3 Definit...

Страница 50: ...ves This special cable should be used to take advantage of the speed this new technology offers The blue connector connects to the onboard IDE connector inter face and the other connector s to your ha...

Страница 51: ...Pin Number Function 2 Auto Feed 4 Error 6 Init 8 SLCT IN 10 GND 12 GND 14 GND 16 GND 18 GND 20 GND 22 GND 24 GND 26 NC T able 5 24 Parallel Printer Port Pin Definitions J15 Pin Number Function 1 Reset...

Страница 52: ...UND BSY ACK RST MSG SEL C D REQ I O DB 8 DB 9 DB 10 DB 11 Connector Contact Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Signal Names DB 12 DB 13...

Страница 53: ...play does not appear click on the My Computer icon and then on the icon representing your CDROM drive Finally double click on the Setup icon Figure 5 6 Driver Tool Installation Display Screen Click th...

Страница 54: ...5 22 SUPERSERVER 6011D User s Manual Installation NOTES...

Страница 55: ...the keyboard and mouse 3 Remove all add on cards 4 Install a CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well...

Страница 56: ...t 2 BIOS upgrades can be downloaded from our web site at http www supermicro com techsupport download htm Note Not all BIOS can be flashed depending on the modifica tions to the boot block code NOTE I...

Страница 57: ...6 200 DDR RAM Please refer to Chapter 5 for additional information Question How do I update my BIOS Answer It is recommended that you do not upgrade your BIOS if you are not experiencing problems with...

Страница 58: ...few drivers and programs that will greatly enhance your system We recommend that you review the CD and install the applications you need Applications on the CD include VIA Pro 266T chipset drivers fo...

Страница 59: ...he documentation that came with your disk drive for details on actual jumper locations and settings 6 4 Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purc...

Страница 60: ...6 6 SUPERSERVER 6011D User s Manual NOTES...

Страница 61: ...ry little electrical power When the computer is turned off a back up battery provides power to the BIOS flash chip enabling it to retain system parameters Each time the computer is powered on the comp...

Страница 62: ...to exit theCMOS Setup Menu and use the Left Right arrow keys to enter other categories of BIOS settings The next section describes in detail how to navigate through the menus When you first power on...

Страница 63: ...the screen Press the Enter key to save the data Drive A Drive B These options allow the user to set the type of floppy disk drive installed in the system The settings are None 360K 5 25in 1 2M 5 25in...

Страница 64: ...e IDE Primary Master Device The settings are None Auto and Manual The default setting is Auto Access Mode This item determines the location through which the AwardBIOS access the IDE Primary Master De...

Страница 65: ...t one of the items in the left frame of the screen to go to the sub screen for that item Advanced BIOS Setup options are displayed by highlighting the option using the arrow keys All Advanced BIOS Set...

Страница 66: ...DIMM PCI CLK If enabled this feature will allow the BIOS automatically to detect the status of the DIMM PCI clock The settings are Enabled and Disabled The default setting is Enabled Gate A20 Option...

Страница 67: ...ng is 250 MPS Version Control for OS This option sets the modes of the MPS Version Control for the operating system The settings are 1 4 and 1 1 The default setting is 1 4 OS Select For DRAM 64MB The...

Страница 68: ...e access to the memory and the communication between the PCI slots and the CPU Normally the default settings for the Advanced Chipset Features listed in the section are pre configured by the manufactu...

Страница 69: ...of the memory to provide faster access to the information The settings are Enabled or Disabled The default setting is Enabled Memory Hole To improve the performance of the sytem a certain section of t...

Страница 70: ...bled USB Keyboard Support If enabled this option allows the user to activate the BIOS support of the On Chip USB Keyboard Controller The settings are Disabled and Enabled The default setting is Disabl...

Страница 71: ...d Serial Port 2 The settings are Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 and Auto The default setting for Serial Port1 is 3F8 IRQ4 and the defualt for Port 2 is is 2F8 IRQ3 UART Mode Select This...

Страница 72: ...he corresponding IRQ for the onboard parallel port The settings are Disabled 378 IRQ7 278 IRQ5 and 3BC IRQ7 The default setting for the parallel port is 378 IRQ7 Parallel Port Mode This option set the...

Страница 73: ...hown below CPU Warning Temperatures This item allows the user to set the CPU temperature threshold When the CPU temperature reaches the threshold temperature set by the user the alarm will be set off...

Страница 74: ...rocessor Features listed below CPU L1 L2 Cache Set this option to Enable to activate the function of CPU L1 and L2 cache The settings are Disabled and Enabled The default setting is Enabled CPU L2 Cac...

Страница 75: ...0 x10 5 x12 x13 x14 x15 and x16 The default setting is x4 7 6 PnP PCI Configurations When the Item PnP PCI is highlighted on the main menu bar press the Enter key to activate the following screen PCI...

Страница 76: ...e AwardBIOS to assign an IRQ for the VGA devices The settings are Enabled and Disabled The default setting is Enabled Assign IRQ for USB If Enabled the item allows the AwardBIOS to assign IRQ for the...

Страница 77: ...ype This item allows the user to determine the ACPI Suspend type The settings are S1 POS and S3 STR The default setting is S1 POS Power Management Option This option sets the degree of power saving fo...

Страница 78: ...nd 7 min The default setting is Disabled Video Off Option This option sets the status of video device and monitor when the system is in the Suspend Mode When the option is set to Always On the video d...

Страница 79: ...word Hot Key Power On This option allows the user to set the hot key to activate the power on function The settings are Ctrl F1 Ctrl F2 Ctrl F3 Ctrl F4 Ctrl F5 Ctrl F6 Ctrl F7 Ctrl F8 Ctrl F9 Ctrl F10...

Страница 80: ...N and Disabled The default setting is HDD 0 First Boot Device This item allows the user to set the device as the first boot up device The settings are Floppy LS120 HDD 0 SCSI CDROM HDD 1 HDD 2 HDD 3 Z...

Страница 81: ...ot Up Floppy Seek Set this option to Enabled to allow the BIOS to test floppy drives to determine whether they have 40 tracks or 80 tracks The settings are Enabled or Disabled The default setting is E...

Страница 82: ...following screen When prompted type in User s password in the dialogue box to set or to change the User s Password Set Supervisor s Password When the item Set Supervisor Password is highlighted on the...

Страница 83: ...en shown below This option allows the user to determine if the password is required every time when the system boots up or if the password is required only when you enter the CMOS setup The settings a...

Страница 84: ...system should then continue with the boot up procedure The default setting is N Save Exit Setup If you highlight the letter Y and press Enter when the above screen ap pears you will save the changes y...

Страница 85: ...e screen press the key Y to load the BIOS Fail Safe default values for the most stable system operation The settings are Y and N The default setting is N Load Fail Safe Defaults When the dialogue box...

Страница 86: ...SUPERSERVER 6011D User s Manual 7 26 BIOS NOTES...

Страница 87: ...the video screen to display any additional information This beep code consists of a single long beep followed by two short beeps The other code indicates that your Rambus error has occurred This beep...

Страница 88: ...RRECTLY Displayswitchonthemotherboardcanbesettoeithermonochromeorcolor This indicatestheswitch issettoadifferentsettingthanindicatedinSetup Determine which setting is correct and then either turn off...

Страница 89: ...ingthesystemwithoutakeyboard settheerrorhalt conditioninSetuptoHALT ONALL BUTKEYBOARD ThiswillcausetheBIOS to ignore the missing keyboard and continue the boot Memory Address Error at Indicatesamemory...

Страница 90: ...requires you to reboot Press any key and the system will reboot PRESS F1 TO DISABLE NMI F2 TO REBOOT When BIOS detects a Non maskable Interrupt condition during boot this will allow you to disable th...

Страница 91: ...ed P17 of keyboard controller is pulled low Keyboard error or no keyboard present Cannotinitializethekeyboard Makesurethat thekeyboard is attached correctly and no keys are being pressed during the bo...

Страница 92: ...SUPERSERVER 6011D User s Manual A 6 APPENDIX A NOTES...

Страница 93: ...42 self test 08h 1 Test special keyboard controller for Winbond 977 series Super I O chips 2 Enable keyboard interface 09h Reserved 0Ah l Disable PS 2 mouse interface optional l Auto detect ports for...

Страница 94: ...al EARLY_PM_INIT switch 1Eh Reserved 1Fh Load keyboard matrix notebook platform 20h Reserved 21h HPM initialization notebook platform 22h Reserved 23h 1 Check validity of RTC value e g a value of 5Ah...

Страница 95: ...ed 46h Reserved 47h Initialize EISA slot 48h Reserved 49h 1 Calculate total memory by testing the last double word of each 64K page 2 Program writes allocation for AMD K5 CPU 4Ah Reserved 4Bh Reserved...

Страница 96: ...registers according to items described in Setup Auto configuration table 6Ch Reserved 6Dh 1 Assign resources to all ISA PnP devices 2 Auto assign ports to onboard COM ports if the corresponding item...

Страница 97: ...s 6 Assign IRQs to PCI devices 7 Initialize APM 8 Clear noise of IRQs 86h Reserved 87h Reserved 88h Reserved 89h Reserved 90h Reserved 91h Reserved 92h Reserved 93h Read HDD boot sector information fo...

Страница 98: ...SUPERSERVER 6010D User s Manual B 6 APPENDIX A NOTES...

Страница 99: ...p System boot 2 short beeps Incorrect CMOS setting 1 long 1 short DRAMerror 1 long 2 short VGAerror 1 long 3 short Keyboard error 1 long 9 short ROMerror Long beeps Memorymoduleerror High beeps Powere...

Страница 100: ...SUPERSERVER 6010D User s Manual C 2 APPENDIX A NOTES...

Страница 101: ...ity 4 DIMM slots to support a maximum of 4 GB PC266 200 DDR RAM DIMM Sizes 128 MB 256 MB 512 MB 1 GB DDR RAM PC1600 2100 modules supported SCSI Controller Adaptec AIC 7892 for single channel Ultra160...

Страница 102: ...Regulations UL 1950 CUL TUV EMI FCC part 15 CISPR 22 EN 55022 Cooling Fans System One 1 10 cm ball bearing blower fan Optional One 1 4 cm ball bearing fan Onboard Fan Headers Two 2 CPU two 2 chassis...

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