SuperiorFireplaces.us.com
127119-01C
21
POSSIBLE CAUSE
1. Burner orifi ce clogged
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or im-
properly connected
4. Burners will not come on in remote posi-
tion
1. Manifold pressure is too low
2. Burner orifi ce clogged
1. Burner orifi ce is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Not enough air
2. Gas regulator defective
3. Residues from manufacturing processes
and logs curing
1. Not enough combustion/ventilation air
1. Turning control knob to HI position when
burner is cold
2. Air in gas line
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifi ce
1. When heated, vapors from furniture pol-
ish, wax, carpet cleaners, etc. may turn
into white powder residue
1. Battery is not installed. Battery power is
low
1. Metal expanding while heating or con-
tracting while cooling
REMEDY
1. Clean burner
(see Cleaning and Mainte-
nance,
Page 18
)
or replace burner orifi ce
2. Contact local natural gas company
3. Reconnect leads
(see Wiring Diagrams,
Page 19
)
4. Replace battery in transmitter and re-
ceiver
1. Contact local natural or propane/LP gas
company
2. Clean burner
(see Cleaning and Mainte-
nance,
Page 18
)
or replace burner orifi ce
1. Clean burner
(see Cleaning and Mainte-
nance,
Page 18
)
or replace burner orifi ce
2. Replace damaged burner
3. Replace gas control
1. Check burner for dirt and debris. If found,
clean burner
(see Cleaning and Mainte-
nance,
Page 18
)
2. Replace gas control
3. Problem will stop after a few hours of
operation
1. Refer to Air for Combustion and Ventila-
tion requirements
(
Page 6
)
1. Turn control knob to LO position and let
warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local natu-
ral or propane/LP gas company
3. Observe minimum installation clear-
ances
(see
Page 10
)
4. Clean burner
(see Cleaning and Mainte-
nance,
Page 18
)
or replace burner orifi ce
1. Turn heater off when using furniture pol-
ish, wax, cleaners or similar products
1. Replace batteries in receiver and hand-
held remote control
1. This is normal with most fireplaces.
If noise is excessive, contact qualifi ed
service person
OBSERVED PROBLEM
Burner does not light after ODS/pilot is lit
Delayed ignition burner
Burner backfi ring during combustion
Slight smoke or odor during initial operation
Moisture/condensation noticed on windows
Heater produces a whistling noise when
burner is lit
White powder residue forming within burner
box or on adjacent walls or furniture
Remote does not function
Fireplace insert produces a clicking/ticking
noise just after burners are lit or shut off
TROUBLESHOOTING
Continued
