Thermal Imaging Integrated Network Camera
User Manual
A Troubleshooting
Issue V1.0 (2018-05-10)
39
Common
Trouble
Possible Cause
Solution
An error
occurs in
accessing
the web of
the device
after the
upgrade.
The data in the
cache of browser is
not updated in time.
Delete the cache of the Internet Explorer. The
steps are as follows (taking IE9 as an example):
1.
Open the Internet Explorer.
2.
Select
Tools
>
Internet Options
.
3.
On the
General
tab, select
Delete
under
Browsing history
.
The
Delete Browsing History
dialog box
appears.
4.
Select all check boxes.
5.
Click
Delete
.
Relogin the web page of the camera.
Upgrade
failed.
No network cable
is connected.
The network
setting is
incorrect.
Ensure the upgrade network is connected.
Check whether the network setting is correct.
The upgrade
package is incorrect.
Perform the correct upgrade package again.
