WARRANTY CONTROL CENTER
PRESTIGE HOME COMFORT
1175 Place du Frère André
Montréal, QC, Canada H3B 3X9
1-877-383-6399
(8:30am-5:30pm E.S.T.)
STAMP
HERE
is a registered trademark of Sunbeam Products, Inc. used under license.
D E P R E C I AT I O N
: Any unit being diagnosed as non-functional and warranting an exchange, during the existing
warranty period, will be subject to an appropriate depreciation or user fee.
A B O U T YOUR PRODUCT WA R R A N T Y:
We welcome warranty repair and apologize to you for being
inconvenienced. Any Authorized service dealer may perform warranty repairs. Most warranty repairs are handled
r o u t i n e l y, but sometimes requests for warranty service may not be appropriate. For example, warranty service would
N O T apply if the product damage occurred because of misuse, lack of routine maintenance, shipping, handling,
warehousing or improper installation. Similarly, the warranty is void if the manufacturing date or the serial number
on the product has been removed or the equipment has been altered or modified. During the warranty period, the
Authorized service dealer, at its option, will repair or refund any part that, upon examination, is found to be defective
under normal use and service.
N O R M A L WEAR:
This warranty does not cover normal wear of parts or damage resulting from any of the
following: Negligent use or misuse of the product; Improper voltage or current; Use contrary to the operating
instructions; Deviation from instructions regarding storage and transportation; Disassembly; Repair or alteration by
anyone other than PHC/EG or a PHC/EG Authorized service center. Further, the warranty does not cover Acts of
God, such as fire, flood, hurricanes and tornadoes.
PHC/EG shall not be liable for any incidental or consequential damages caused by the breach of any express or
implied warranty. Except to the extent prohibited by applicable law, any implied warranty of merchantability or
fitness for a particular purpose is limited in duration to the duration of the above warranty. Some states, provinces or
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that vary from state to state or province to province.
H O W TO OBTAIN WA R R A N T Y S E RVICE:
You must contact PHC/EG Customer Service/Technical Support at our
toll-free number 1-877-383-6399. A Customer Service/Technical Support representative will attempt to resolve
warranty issues over the phone. If telephone resolution is not possible, the Customer Service/Technical Support
representative will require your assistance in performing routine diagnostic procedures. This warranty is effective for
the time periods listed above and subject to the conditions provided for in this policy. For warranty service, find the
nearest Authorized Service Dealer by calling 1-877-383-6399. Warranty service may only be performed by a Prestige
Home Comfort, Inc./Elite Group, Inc. Authorized Service Dealer.
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