Stulz CeilAiR Series, Инструкция по установке, эксплуатации и обслуживанию

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(Mar, 2012)
CeilAiR OHS Series Installation, Operation & Maintenance Manual
Air Technology Systems, Inc.
5-1
5.0 Product Support
SATS provides its customers with Product Support
which not only provides technical support and parts
but the following additional services, as requested:
• Performance Evaluations
• Start-up Assistance
• Training
5.1 Technical Support
The SATS Technical Support Department is dedi-
cated to the prompt reply and solution to any problem
encountered with a unit. Should a problem develop
that cannot be resolved using this manual, you may
call (888) 529-1266 Monday through Friday from
8:00 a.m. to 8:00 p.m. EST. If a problem occurs after
business hours, provide your name and telephone
number. One of our service technicians will return
your call.
When calling to obtain support, it is important to have
the following information readily available, (informa-
tion is found on the unit’s nameplate):
• Unit Model Number
• SATS Sales Order Number
• SATS Item Number
• Unit Serial Number
• Description of Problem
5.2 Obtaining Warranty Parts
Warranty inquires are to be made through the Techni-
cal Support Department at (888) 529-1266 Monday
through Friday from 8:00 a.m. to 8:00 p.m. EST. A
service technician at SATS will troubleshoot the sys-
tem over the telephone with a fi eld service technician
to determine the defect of the part. If it is determined
that the part may be defective a replacement part will
be sent via UPS ground. If the customer requests
that warranty part(s) be sent by any other method
than UPS ground the customer is responsible for
the shipping charges. If you do not have established
credit with SATS you must give a freight carrier ac-
count number.
A written (or faxed) purchase order is required on
warranty parts and must be received prior to 12:00
p.m. for same day shipment. The purchase order
must contain the following items:
• Purchase Order Number
• Date of Order
• SATS Stated Part Price
• Customer Billing Address
• Shipping Address
• Customer’s Telephone and Fax Numbers
• Contact Name
• Unit Model No., Serial No. & SATS Item No.
The customer is responsible for the shipping cost
incurred for returning the defective part(s) back to
SATS. Return of defective part(s) must be within 30
days at which time an evaluation of the part(s) is
conducted and if the part is found to have a manufac-
turing defect a credit will be issued.
When returning defective part(s) complete the Return
Material Authorization Tag and the address label
received with the replacement part.
See the SATS Standard Warranty located in section
one of this manual.
5.3 Obtaining Spare/Replacement Parts
Spare and replacement parts requests are to be
made through Product Support by fax (301) 620-
1396, telephone (240) 529-1399 or E-mail (parts@
stulz-ats.com). Quotes are given for specifi ed listed
parts for a specifi c unit.
SATS accepts Visa and MasterCard. SATS may ex-
tend credit to its customers; a credit application must
be prepared and approved (this process could take
one week).
A 25% minimum restocking charge will be applied on
returned stocked parts that were sold as spare/re-
placement parts. If the returned part is not a stocked
item, a 50% restocking charge may be applied.
Additionally a Return Material Authorization Number
is required when returning parts. To receive credit
for returned repair/replacement parts, the parts must
be returned to SATS within 30 days of the purchase
date. Spare part sales over 30 days old will be
considered fi nal and the parts will remain the sole
property of the ordering party.