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10 THE ELECTRASTREAM GUARANTEE
Congratulations on purchasing a Stuart Turner product.
We are confident this product will provide many years of trouble free service as all our
products are manufactured to the very highest standard.
All Electrastream products are guaranteed to be free from defects in materials or
workmanship for 1 year from the date of purchase, we will repair, free of charge, any defects
in the cylinder resulting from faults in material or workmanship, repairing or exchanging the
whole unit as we may reasonably decide.
To comply with the terms of the guarantee, this unit must be:
z
Installed indoors in a frost free environment
z
Connected to a public water supply maintained by a local water authority
z
Serviced annually and log book completed
Not covered by this guarantee:
a) Damage arising from incorrect installation, improper use, unauthorised repair,
normal wear and tear and defects which have a negligible effect on the value
or operation of the cylinder.
b) Any failure caused by lime-scale.
c) It has been used solely for the purpose of heating potable water that complies
with current (at the time of installation) EU standards and is not fed with water
from a private source.
d) The unit must not be modified in any way.
e) Being subjected to excessive pressure or electrolytic action from dissimilar
materials, or attack from any salt deposits.
This guarantee does not cover a procedure of flushing the system not in accordance to the
WRAS guidelines pertaining to BS 6700.
Reasonable evidence must be supplied that the product has been purchased within the
guarantee term prior to the date of claim (such as proof of purchase or the pump serial
number).
This guarantee is in addition to your statutory rights as a consumer. If you are in any doubt as
to these rights, please contact your local Trading Standards Department.
In the event of a claim please telephone
‘TechAssist’
or return the cylinder with the
accessories removed e.g pipes etc. If you have any doubt please consult a professional.
+44 (0) 800 31 969 80
Proof of purchase should accompany the returned unit to avoid delay in investigation and
dealing with your claim.
You should obtain appropriate insurance cover for any loss or damage which is not covered
by Stuart Turner Ltd in this provision.
Please record here for your records.
CYLINDER MAKE & MODEL.
CYLINDER SERIAL NO.
DATE PURCHASED
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