39
If you are experiencing difficulty with your set-
top box, check the troubleshooting table
below – this may provide the answer you are
looking for.
If you still have problems after consulting the
table, contact the
Call Centre
(see the inside
of the rear cover of this manual for details).
Problem
Possible cause
Suggested remedy
The standby light on the
front panel of your set-
top box is not lit.
Your set-top box is not
receiving power.
Make sure that the lead from the power
supply is plugged into the back of your set-
top box, that the power supply is plugged
into the mains supply and that the mains
supply is switched on.
Check that the mains wall socket has
power (try plugging in a lamp). If it is OK,
there may be a problem with your set-top
box.
Your remote control will
not operate your set-top
box.
(i) Your set-top box is
still in standby.
(ii) Something is
blocking the path
between your remote
control and your set-top
box.
(iii) The batteries in your
remote control need
replacing.
(i) Press the
Standby
(
S
) button on your
remote control.
(ii) Check that nothing is blocking the path.
(iii) Replace both batteries in your remote
control. Please remember that used
alkaline batteries must never be thrown into
a fire. We recommend disposing of them in
an environmentally-friendly way.
When your set-top box
first tries to find and
store the digital
channels, you see the
message
No signal
(or
some of the publicised
channels are missing
from the
Channel lists
).
(i) Your satellite dish is
not properly connected
to your set-top box.
(ii) Your satellite dish is
not pointing in the right
direction.
(i) Make sure that your satellite dish is
properly connected to your set-top box.
(ii) Use the
Reception
screen (see page 29)
to make sure that the set-up shown there
correctly reflects your installed satellite dish
system. Change the screen settings if it
does not. (You may need to consult a
competent satellite installation engineer).
Finally, try scanning for channels again (see
page 26).
When you take your set-
top box out of standby,
the digital channels do
not automatically
appear on your TV.
The
AV control
setting
on the
TV settings
screen may be set to
off
.
Set
AV control
to
on
(see page 25), but
note that some TVs do not respond to this
AV control setting, so you may have to use
your TV’s remote control to choose the
appropriate AV input on your TV.
The channels on the
Channels list
do not
apply to your region.
The wrong
Pre-
programmed channel
list
was selected When
your set-top box was
installed.
Select
Pre-programmed channel list
on
the
Premiere
menu
, then choose
Germany
or
Austria
, as appropriate. Then do a
Premiere
network scan
(see page 27).
The times showing on
the TV Schedule and
banners are incorrect.
The
Local time
setting
on the
Customise
screen is incorrect.
Correct the setting (see page 25).
You must alter this twice a year to take
account of winter- and summer-time.
TROUBLESHOOTING