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ApplianceWare v.5.3 Complete FAQ – February 24, 2004 – Page 2 of 30

Optifacio Software Services, Inc.

TABLE OF CONTENTS

What's In This Document

Changes Since Previous FAQ Version

1 Questions and Answers

1.1 General Questions

1.1.1 What operating systems are supported by ApplianceView?

1.1.2 Installer reports that I cannot install ApplianceView. What happened?

1.1.3 What locales are supported by ApplianceView?

1.1.4 I have configured my Appliance, rebooted it, and now it does not appear on the

list of appliances anymore. What should I do?

1.1.5 I have configured my Appliance, and rebooted it. However, Appliance had not

disappeared from the list of Appliances, and subsequent logins do not work for it. What

should I do?

1.1.6 I've tried to change quota settings but I've received error message telling that I

cannot save configuration file. How can it be avoided?

1.1.7 I want to synchronize administrator password of an Appliance with root one

but the appropriate checkbox is disabled. What happened?

1.2 ApplianceView for Windows

1.2.1 I have a Windows-based client computer. How do I proceed with

ApplianceView installation?

1.2.2 ApplianceView fails to run on Windows with a DirectDraw error message.

What's wrong?

1.2.3 I have launched ApplianceView for the first time, and I cannot see my newly-

installed ApplianceWare server on the list. What should I do?

1.2.4 How can I launch ApplianceView with locale other than system default?

1.2.5 I already have a version of Java machine installed under Windows. Can I avoid

installation of additional Java machine within ApplianceView?

1.3 ApplianceView for Linux (x86/PPC)

1.3.1 I have a Linux-based client computer. How do I proceed with ApplianceView

installation?

1.3.2 Can I install and run ApplianceView without an X-Window system? If not,

what are minimal video subsystem requirements for ApplianceView?

1.3.3 ApplianceView crashes at startup with exit code 139 or segmentation fault.

What's wrong with it?

1.3.4 I have launched ApplianceView for the first time, and I cannot see my newly-

installed ApplianceWare server on the list. What should I do?

1.3.5 Route addition does not work. What should I do?

1.3.6 How can I launch ApplianceView with locale other than system default?

1.3.7 I am running Linux at PowerPC-based Macintosh, and I cannot launch

ApplianceView installer. Is there any workaround for this?

Содержание NAS RAID 3945N

Страница 2: ...GING ON TO A NEWLY INSTALLED APPLIANCE 16 ENTERING THE SERIAL NUMBER 17 NAMING THE APPLIANCE 18 CONFIGURING NETWORK OPTIONAL 19 VERIFYING THE DATE AND TIME 20 ASSIGNING A PASSWORD 21 MANAGING APPLIANCE SETTINGS 23 MANAGING GROUPS LOCALLY 27 MANAGING SHARES 29 MANAGING FOLDERS 32 CHECKING THE STATUS OF THE APPLIANCE 34 CHECKING USER CONNECTIONS TO THE APPLIANCE 35 VIEWING SETTINGS OF THE APPLIANCE ...

Страница 3: ...IA WEB 69 TROUBLESHOOTING THE APPLIANCE 72 CONFIGURING STORAGE SETTINGS 75 AVAILABLE RAID LEVELS IN STORAGEFLEX 75 VOLUME MANAGEMENT 76 CLUSTERING 83 USING THE APPLIANCE 86 FINDING APPLIANCES IN NETWORK NEIGHBORHOOD 86 FINDING APPLIANCES WITH FIND COMPUTER 87 SAVING FILES TO THE APPLIANCE WINDOWS 87 ASSIGNING A DRIVE LETTER TO THE APPLIANCE 87 CONNECTING THROUGH THE NETWORK BROWSER OR CHOOSER 88 C...

Страница 4: ... 6 Information relevant for network users of an Storageflex appliance is located in chapter 7 Warranty Liability Limitations ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE STORAGEFLEX SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MUST RETURN THE SOFTWARE FOR A FULL REFUND The following terms ...

Страница 5: ...eflex Inc In some jurisdictions Storageflex Inc s consent may not be required for disassembly or decompilation Upon request you will provide Storageflex Inc with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software Transfer Your license will automatically terminate upon any...

Страница 6: ...t STORAGEFLEX 3945N NAS RAID LIMITED WARRANTY STATEMENT 1 Storageflex Inc warrants to you that Storageflex Inc software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If Storageflex Inc receives notice of such defects during the warranty period Storageflex In...

Страница 7: ... WILL STORAGEFLEX INC BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ...

Страница 8: ...ageflex enabled appliances on a network The ApplianceView management software installs on the administrator s hard drive and automatically detects new appliances as they are added The administrator configures basic network settings for each appliance with a simple first time setup wizard Then ApplianceView lets them view and manage all Appliances on the Local Area Network LAN In addition Appliance...

Страница 9: ...rnet cards User Group management in Local with ApplianceView or Native against Active Directory Services or Mixed against Primary Domain Controller security modes as well as support for NIS and LDAP client and server NFS dynamic UID GID mapping Folders Sharing management by Access Control Lists Large Network Support WINS Server service available Support for NAS clustering SNMP and SMTP notificatio...

Страница 10: ...ug it into an uninterruptible power supply UPS or a standard power outlet on the wall 3 Turn the Appliance on Configuring the Appliance for your network In most cases the Appliance automatically configures itself If the appliance does not receive an IP address from a DHCP server it may assign itself an IP address The Appliance tests for available addresses starting at 169 254 0 1 and takes the fir...

Страница 11: ...of these methods it is ready for use You can use the Appliance the same as you would any other network attached resource If you do not locate the appliance by one of these methods add a route to 169 254 networks to locate an Appliance please see ApplianceView Complete FAQ document on client CD for specific details Below are general steps on how to do that Windows From the Start Menu the ApplianceV...

Страница 12: ...Launch the macrouter sh script macrouter sh Type in your OS X password the same one that you use to log onto your Mac if prompted Please note that you should have the right to administer your Mac in order to perform changes in route tables Ask your administrator for help if you cannot change this setting of your user account on Macintosh ...

Страница 13: ...nux Power PC installation please use the Java Runtime Environment 1 3 1 package provided by your Linux distribution vendor Do not forget to check and add if required a path to your installation of Java Runtime Environment within the system PATH variable on Windows or Linux 3 On Windows systems run the setup exe file from CD On Linux x86 systems run the setup bin file from CD On Linux PowerPC syste...

Страница 14: ... find on CDROM in the docs faq folder The ApplianceView configuration manager opens Searching your network for local appliances Storageflex devices available on your local network show up under Local Appliances in the left column To search the network for local appliances 1 Launch ApplianceView 2 Local appliances are auto detected Note If your Appliance is located on the other subnet you should us...

Страница 15: ...ect Network 2 Select Search for Remote The Remote Appliance Location window appears 3 Type in the IP address of the remote appliance 4 Click OK The appliance shows up in the list of remote appliances available for administration To locate a remote appliance by the URL 1 From the ApplianceView menu select Network 2 Select Search for Remote 3 The Remote Appliance Location window appears 4 Select App...

Страница 16: ...plianceView installation directory They must be launched from Terminal session If you are not familiar with terminal and sudo you can ask your system administrator to configure them for you You may also refer to Locating your appliances on the network topic in chapter 2 as well as to Storageflex Complete FAQ document from client CD It may contain last minute issues and questions that are not cover...

Страница 17: ... time 5 Assigning an administrative password After completing each step click Next to proceed to the next step If you need to modify settings in a previous step click Previous If you need help completing a step click Help to access additional information for that setup step To cancel the setup wizard click Cancel at any time 1 Entering the serial number Enter the serial number that was included wi...

Страница 18: ...ing the appliance Give the appliance a name of 15 characters or less so that all clients on the network can locate the appliance The appliance name may not contain any non English characters Click Next to proceed to the next step ...

Страница 19: ...ss subnet mask and default gateway for your Appliance if needed otherwise leave everything unchanged Please refer to chapter 5 Configuring Network Settings for details on how to configure other network settings of your Appliance Click Next button to proceed to the next step ...

Страница 20: ...Administrator Guide 20 4 Verifying the date and time Verify the date the time and the time zone for your appliance Click Next to proceed to the next step ...

Страница 21: ...iew or change configuration settings for this Appliance The password may not contain any non English characters Enter the e mail address of the person who manages this appliance along with SMTP server that will be used to send e mail messages into the Administrative e mail and Administrative SMTP server fields respectively Click Finish If you have changed appliance name it will be rebooted Otherwi...

Страница 22: ...to connect to on the left side of the screen 3 Type in the administrative password for the appliance 4 Click OK You are logged in to the appliance Logging Off an Appliance When you have finished administrative tasks you should log off the appliance Logging off terminates your connection to the appliance To log off an Appliance 1 Click Logoff Appliance located on the left 2 Confirm logoff select Ye...

Страница 23: ... will safely shutdown Managing Users and Groups on the Appliance By default everyone on your network has access to the Appliance immediately after it is installed The authentication for users can be changed from local on the appliance to either Primary Domain Controller or Active Directory Services on the network You can make this change in the Security tab under Advanced Settings in ApplianceView...

Страница 24: ...enu 2 Click Users tab The User Management screen opens 3 Click Add on the User Management screen 4 Enter the user s Name Description and Password 5 Use the same name and password the user has for logging into the network Adjust membership of an user in groups using and buttons By default each user is included into group called users 6 Click Accept The new user is added to the list of users who can...

Страница 25: ...ept The information for the selected user is modified To create NFS mappings for an existing user 1 Click Security on the main menu 2 Click on the NFS Mappings tab The Mappings window opens 3 Select user icon from the combo box 4 Enter Host Remote UID and optionally charset 5 Press the Add button If you d like to delete some entries then select them from a table and click on the Remove button The ...

Страница 26: ...e combo box 4 Pick Local or NIS user from a combo box and then corresponding Samba user 5 Press the Add button 6 If you d like to delete some entries then select them from a table and click on the Remove button The mapping is finished Notes If a user doesn t exist create it first and then enter Mapping settings Samba mappings are only essential in case Mixed or Native modes are active ...

Страница 27: ...irmation dialog opens 4 Click OK to remove the user The user is removed from the list of users who can access this appliance Managing Groups Locally If groups are authenticated locally on the appliance add delete and edit group information through the User Group Maintenance screen To organize users into a group 1 Click Security located on the Main Menu 2 Click Groups tab ...

Страница 28: ...Groups tab Select the group 3 Left click the group name and then click Edit 4 Change the users who are authorized to access the group or the group description 5 Click to add users to the Group Members list 6 Click to remove users from the Group Members list 7 Click Accept The group has been modified To create or to modify NFS GID mapping for an existing group 1 Click Security located on the Main M...

Страница 29: ...istrator manages access to files on the Appliance by controlling how the folders are shared For each shared folder or share the administrator can define which users and groups are permitted access Managing Shares A share is a folder that has been shared for private or public use on the Network Shares names must be 12 characters or less in order to provide compatibility between different systems fo...

Страница 30: ...er from popup menu The new share has been created To change permissions for a share or folder using ApplianceView 1 Click Folders Sharing located on the Main Menu 2 In the ApplianceView folder tree browse to the share whose permissions you want to change 3 Right click on a folder or share Click Properties 4 The Properties window opens Click Permissions tab ...

Страница 31: ...roups on Appliance Thus permitting full access to OTHERS you are actually permitting access to any user on the system 7 Select Users or Groups you want to add and press Select button Then set the selected user or group permissions as desired 8 To remove users and groups from the Authorized Users list select user or group you want to remove and click Remove button 9 Click Accept Access to the share...

Страница 32: ...hare Folder names can be up to 31 characters and cannot contain any of the following characters This is a good practice to follow in order to avoid incompatibilities between different systems for example between Linux and older versions of Mac OS The administrator may want to create several folders so that the files in a share can be organized It is important to understand that all of the folders ...

Страница 33: ...elect Rename current folder 5 A cursor appears at the end of the current folder name 6 Delete the current name type in the new name and press Enter The folder is renamed To delete a folder using ApplianceView 1 Click Folders Sharing on the Main Menu 2 Browse to the folder that you want to delete 3 Right click the folder you want to delete 4 Select Delete current folder The folder is deleted from t...

Страница 34: ... disk space information in ApplianceView 1 Click Status located on the Main Menu Select the Usage tab at the top of the screen if it is not already selected A pie chart displays the amount of free and used space on the currently selected partition of the appliance Note If there is more than one partition on the Appliance you can click to the right of the box labeled Partition and view other partit...

Страница 35: ...recent list of user connections to the appliance The administrator is not included in this list To view the user connections in ApplianceView 1 Click Status located on the left side of the screen 2 Click the Active Users tab at the top of the screen All users currently connected to the appliance are listed ...

Страница 36: ...gs are displayed on this screen To change these settings click Settings on the main menu To view the appliance s settings in ApplianceView 1 Click Status located on the left side of the screen 2 Click the Settings tab at the top of the screen The appliance s current settings are displayed ...

Страница 37: ...dministrator Guide 37 Viewing Logs of the Appliance To view event logs of the appliance s management engine 1 From the ApplianceView menu click Status 2 Select the Log Viewer tab at the top of the screen ...

Страница 38: ...c To check status 1 Click Maintenance 2 Click Monitoring tab 3 Pick the desired sensor from the tree on the left 4 Observe light color in the tree view Red means warning green is OK 5 Observe numeric values of voltages fan speeds etc on the right To enable monitoring 1 Click Maintenance 2 Click Monitoring tab 3 Pick the desired sensor from the tree on the left 4 Check the Enable monitoring checkbo...

Страница 39: ...nitoring for the appropriate sensor is turned off To set specific description label for any sensor 1 Click Maintenance 2 Click Monitoring tab 3 Pick the desired sensor from the tree 4 Type description into the appropriate field on the right 5 Click Set To fix the status of newly inserted disk 1 Click Maintenance 2 Click Monitoring tab 3 Pick the desired disk sensor from the tree 4 Click Fix on the...

Страница 40: ...ation tab 3 Enter the current password and the new administrative information 4 Enter new password and confirm it 5 Enter administrative e mail address where you would like to receive warnings and other messages from an appliance 6 Enter administrative SMTP mail server name This server will be used to send e mails to administrative e mail address 7 If your administrative SMTP server requires authe...

Страница 41: ...Note You may test if your SMTP SNMP servers setup is correct Just click Send test e mail or Send test SNMP alert buttons after filling in appropriate text fields respectively Changing the date and time To change the date and time for the Appliance 1 Click Maintenance located on the Main Menu 2 Сlick the Date Time tab 3 Change the date and time for the appliance or click the Synchronize button to s...

Страница 42: ...me If you really want to turn the appliance off be sure no users are connected To shut down an appliance Click Shutdown Appliance located on the Main Menu If you want to turn the appliance off select Shutdown and click OK If you want to restart the appliance select Restart and click OK If you want to leave the appliance on click Cancel ...

Страница 43: ...vely affect the performance of your appliance or may compromise the security of your network Be sure you know how to properly change these settings before proceeding Name and DNS You can change the name of your Appliance and the settings for your domain name server Your network administrator or Internet service provider can furnish this information ...

Страница 44: ...located on the Main Menu 2 Select Name DNS Click the Name DNS tab 3 Change the Network Domain as desired 4 Click Accept The domain for your appliance is changed DNS Search Order The DNS search order specifies one or more Domain Name Servers for the Appliance to use DNS servers are used in the order they are listed If the appliance obtains its IP address from a DHCP server DNS fields are automatica...

Страница 45: ... settings Note It is recommended that you give the Appliance a static IP address or a non expiring DHCP lease time Obtaining an IP Address from a DHCP Server The appliance can be configured to receive an IP address from a DHCP server To automatically assign an IP address to the Appliance you must have a DHCP server attached to the network Note To enable load balancing in a multi NIC server at leas...

Страница 46: ... by another computer on the network If you are using a multi NIC server and want to enable load balancing multiple NICs must be both connected to and given IP addresses on the same subnet To specify a static IP address 1 Click Networking located on the Main Menu 2 Select Networking 3 Click the NICs tab 4 Select the NIC that you want to configure 5 Click on tab of the NIC you want to configure 6 Se...

Страница 47: ...in IP Failover checkbox The tabs of the cards selected are marked red 5 If you want to configure additional NICs repeat steps 3 4 6 At the NIC teaming tab please click the Specify an IP address radio button then enter the IP address Subnet Mask and Default Gateway Alternatively you can click the Obtain an IP address from DHCP server radio button in order to configure failover parameters automatica...

Страница 48: ...ed mode authenticate Users and Groups against your Primary Domain Controller You can limit access to the appliance to particular users or groups of users in one of three ways Authenticate Users and Groups against your Active Directory Services Authenticate Users and Groups against your Primary Domain Controller Authenticate Users and Groups against your LDAP Server Manage Users and Groups with App...

Страница 49: ...enticated against the Active Directory server when they attempt to connect to a share To authenticate users and groups against Active Directory Services 1 Click Security located on the Main Menu 2 Select Security Mode 3 Click the Modes tab 4 Select Native mode 5 Enter the names of your ADS Domain name but not DNS domain name Active Directory Services Realm KDC and your WINS Server in the appropria...

Страница 50: ... managed through Active Directory Services Authenticate Users and Groups against your Primary Domain Controller Mixed Mode To save network resources and improve security you may want to authenticate users and groups on a primary domain controller You will not be able to edit user and group information through ApplianceView except for NFS UID GID mappings users are simply authenticated against the ...

Страница 51: ...nd your WINS Server in the appropriate fields Your network administrator can provide this information Additional information and answers for the recent ADS questions can be found in Storageflex Complete FAQ document in Appendix C 6 Click Accept 7 Make changes to users and groups on the Primary Domain Controller Do not manage users and groups through ApplianceView except for the UID GID mapping inf...

Страница 52: ...orkgroup 3 Specify LDAP Server Host hostname or IP address of LDAP server 4 Specify LDAP Server Port by default it is 389 5 Specify Name of base o organization without quotes 6 Specify Name to bind cn ldapadmin o organization without quotes 7 Specify Password to bind password of superuser LDAP account 8 Specify User suffix ou users without quotes 9 Specify Group suffix ou users without quotes 10 S...

Страница 53: ...ma for OpenLDAP can be found in Samba distribution http samba org or here http samba org ftp unpacked samba_3_0 examples LDAP samba schema Initial tree should be created on LDAP server as follows dn o organization objectClass organization o organization dn ou users o organization objectClass organizationalUnit ou users dn ou groups o organization objectClass organizationalUnit ou groups dn ou idma...

Страница 54: ...name of your Workgroup in the appropriate field 6 Configure WINS Support 7 Click Neither to turn off WINS support 8 Click WINS Server to configure the Appliance as a WINS server 9 Click WINS Client to configure the Appliance as a WINS client and enter the IP address of the WINS server in Remote WINS Server field 10 Click Accept Users and Groups can now be managed locally on the appliance ...

Страница 55: ...s share files on the appliance through AFP AppleTalk Filing Protocol NFS Network File System and FTP File Transfer Protocol respectively Enabling Macintosh Support To enable Macintosh support 1 Click Networking located on the Main Menu 2 Select Mac Unix 3 Click the Mac Unix tab 4 Select Enable Macintosh Networking AppleTalk 5 Click Accept Macintosh users can now connect to the appliance ...

Страница 56: ...UNIX Networking NFS 5 Click Accept Unix users and other NFS users can now connect to the appliance Enabling FTP Support To enable FTP support 1 Click Networking located on the Main Menu 2 Select Mac Unix FTP 3 Click the Mac Unix FTP tab 4 Select Enable Anonymous FTP 5 Click Accept FTP clients can now connect to the appliance in order to download files from public shares ...

Страница 57: ...r the Large Network settings are automatically configured with no entries To edit the large network settings 1 Click Networking located on the Main Menu 2 Select Large Network 3 Click the Large Network tab 4 To add an entry click Add and enter the appropriate information 5 To edit an entry Select the subnet you wish to change and click Edit Enter the appropriate information 6 Click Accept The appl...

Страница 58: ...out users in a LDAP database and connect to it from miscellaneous clients including the Appliance itself To set up LDAP server 1 Click Security 2 Click LDAP Server tab 3 Enter Name of base Name to bind and Password to bind into the appropriate text fileds like it is displayed on the screenshot above 4 Click Accept LDAP server parameters are set up ...

Страница 59: ...DAP server properly before starting it up 1 Click Security 2 Click LDAP Server tab 3 Click Start Light color changes to green LDAP server is started To stop LDAP server 1 Click Security 2 Click LDAP Server tab 3 Click Stop Light color changes to red LDAP server is stopped ...

Страница 60: ...ck NIS mode radio button 4 Type in NIS Domain name into the appropriate field 5 Check the Broadcast mode checkbox in order to enable broadcast mode 6 Click Apply NIS service is restarted using the parameters supplied To start NIS service on Appliance and locate master servers by IP address 1 Click Security 2 Click the Modes tab 3 Click NIS mode radio button ...

Страница 61: ...master server entry click Remove 8 Click Apply NIS service is restarted using the parameters supplied Policy Management Policy Management is used to simplify routine administration tasks that are performed on your Appliance time after time Policy Rules are managed using convenient wizards Each rule consists of conditions actions and roles they are described below ...

Страница 62: ...vailable Fan Speed is used to specify the speed of a CPU fan in RPM Snapshot Fill is used to specify snapshot fill percentage Time Period is used to specify a period of time starting from a certain date and ending up on some other date One can specify not only the solid period of time but certain months days and even hours within the given period ...

Страница 63: ... Guide 63 RAID Status is used to specify a RAID which may fail Disk Inserted is used to specify the new HDD insertion Disk Lost is used to specify the disk crash Voltage is used to specify CPU and I O Voltage values ...

Страница 64: ...ministrator Guide 64 Available Actions Actions are used to perform specific actions at certain time Below is a list of available actions Send Email is used to send e mail messages when action is activated ...

Страница 65: ...ages when action is activated Send SNMP is used to send SNMP messages when action is activated Snapshot Increase is used to increase snapshot in size when action is activated You should also select temporary disk that will be used at the time of operation ...

Страница 66: ...when action is activated Sync System is used to synchronize volumes of two systems on the network when action is activated You should select the desired volume on each appliance To specify Appliances located on remote network you should click the Search for Remote button ...

Страница 67: ...ick New rule wizard button at the top toolbar 3 Wizard window opens 4 Type in new rule name 5 Click Next 6 Actions list opens 7 Click to move actions from the list of available ones Click up and down buttons to arrange the list of selected actions 8 Specific action setup window opens 9 Fill in required fields for specific action 10 Click appropriate radio button to select preferred rule execution ...

Страница 68: ...he final step 20 Final step window is displayed 21 Edit rule name here if required and type in rule description 22 Click Finish New rule is added To edit existing rule 1 Click Policy located on the main menu 2 Click desired policy rule from the tree view on the right 3 Click Edit selected rule button from toolbar at the top of the screen 4 Wizard window opens 5 See steps 4 22 To create new rule fo...

Страница 69: ...menu 2 Click desired role from the tree view on the right 3 Click Edit action wizard button from toolbar at the top of the screen 4 Wizard window opens 5 Adjust actions list 6 Click Ok Action is edited To edit existing role 1 Click Policy located on the main menu 2 Click desired role from the tree view on the right 3 Click Edit roles wizard button from toolbar at the top of the screen 4 Wizard win...

Страница 70: ...software of your Appliance using the remote repository on the Web This should work in most cases even if you are behind firewall Updating Appliance via Web is the most easy way to install recent security fixes for example Your appliance vendor should provide you repository access information ...

Страница 71: ... Click Update Update was started To update your Appliance using Proxy server 1 Click Maintenance 2 Click Update tab 3 Check Use proxy checkbox 4 Type in Repository address on the web 5 Type in repository Login and Password 6 Type in Proxy server address 7 Type in Login and Password for Proxy server optional 8 Type in Proxy server Port value optional 9 Click Update Update via proxy server was start...

Страница 72: ...any appliance configuration files compromises your security please read the text below carefully in order to learn what information is obtained how it is encrypted and make a decision To enable debug logs of the appliance s management engine 1 From the ApplianceView menu click Status 2 Select the Troubleshooting tab at the bottom of the screen 3 Click the Enable button the light color red on the l...

Страница 73: ... the checkbox is checked appliance will enable logging at each boot To obtain server configuration snapshot 1 From the ApplianceView menu click Status 2 Select the Troubleshooting tab at the bottom of the screen 3 Click the Obtain server configuration snapshot button 4 In a Save File dialog please pick a target directory and a file name then click the Save File button 5 If you ve picked a file tha...

Страница 74: ... UID GID mappings 3 Management engine status and debug log files 4 Kernel modules configuration file 5 A list of hardware devices present in the system and their specific features Note 1 Configuration snapshot itself is a compressed file which is encrypted with the PGP key It means that only an owner of the key can decrypt the data retrieved from your appliance 2 No passwords are included into the...

Страница 75: ...o understand however that there is no form of data backup when using a RAID 0 If a single drive fails you will lose the entire array This type of RAID should not be used for mission critical data RAID 0 is available for any system with two or more drives RAID 1 Mirroring This type of RAID is used to create a mirror copy of the information contained on one or more of the disks In this method a mirr...

Страница 76: ...your storage does not fit the program window you can maximize window and or use scrollbars Each object except for the storage drives and partitions can be deleted In order to perform deletion please right click desired object and pick Delete from popup menu Each object has properties that you can view Just right click desired object and pick Properties from the popup menu If you performed some act...

Страница 77: ...rage icon 2 Select Create RAID from the popup menu 3 Select disks or partitions you would like to add into RAID 4 Pick RAID level from a combo box 5 Click the Accept button Note that there is no possibility to add or remove disks or partitions to from RAID In order to do that you must first delete a RAID and then recreate it again ...

Страница 78: ...ers LVMs Creating Logical Volume Managers LVMs LVMs can be created from disks partitions and RAIDs 1 Click the right mouse button on the Storage icon 2 Select Create LVM from the popup menu 3 Select disks partitions or RAIDs you would like to add into LVM 4 Click the Accept button You can easily add disks or partitions to LVM 1 Click the right mouse button on the LVM icon 2 Select Add Components f...

Страница 79: ... space of an LVM The second one called Components allows to manage disks RAIDs and partitions of the LVM This is another way to add or remove components of LVM Remember that all changes are applied on a server only after you press the Apply button Regions Creating Regions Regions can be created from LVMs 1 Click the right mouse button on the LVM icon 2 Select Create Region from the popup menu 3 Ty...

Страница 80: ...on In order to do this select a Resize popup menu item You should see a dialog where you can type new region size the old size is also shown there Deleting Regions Any of the Regions except shapshotted can be deleted through selecting Delete popup menu item To delete a snapshotted one delete an associated snapshot first Region Properties To find out what partitions disks or RAID a Region is based ...

Страница 81: ...tton on the desired object name or icon 2 Select Create LV from the popup menu Deleting LVs You can easily delete any of the LVs by selecting the Delete popup menu item LVs Properties Double click an LV icon or select the Properties popup menu item to bring up its properties dialog The General tab lets you know about free and used space of a particular LV ...

Страница 82: ...Ds or regions 1 Click the right mouse button on the desired object icon 2 Select Create Snapshot from the popup menu 3 Select disks partitions or RAIDs you would like to place snapshot onto 4 Click the Accept button Snapshots their representation in a Volume Management have the same functionality as LVs ...

Страница 83: ...d to increase storage stability on the network The idea is to use computers in cluster as spare ones When one system fails the others are continuing to work with very short period of network connection loss less than a minute Aggregation is used to increase available storage size When this type of clustering is used all the servers in cluster will be visible as one virtual storage Mirroring is use...

Страница 84: ... could result into an inability to reconfigure your cluster Note Please make sure that all of the appliances participating in cluster have static IP addresses before setting up clustering With IP addresses obtained via DHCP cluster setup may fail or function improperly To configure cluster 1 Click Storage located on the main menu 2 Click Build at the bottom of the screen 3 Build new cluster window...

Страница 85: ...7 Click OK 8 Type in administrator passwords for each Appliance when prompted and click OK The cluster is built At this moment all the slave servers should disappear from the ApplianceView They all are now part of one cluster ...

Страница 86: ... Use the Appliance as you would any other drive or server on the network Browse for the appliance in Network Neighborhood it is called My Network Places in Windows 2000 or Windows Explorer Create and save shared files in folders and shares on the appliance Back up files stored on the appliance Create shortcuts to folders and shares that you use often Finding appliances in Network Neighborhood My N...

Страница 87: ...in Network Neighborhood or Windows Explorer Assigning a drive letter to the appliance You can assign or map a drive letter to the Appliance Assigning a drive letter to the Public share or a frequently accessed folder on the appliance gives you a convenient direct path to your data To map to a shared folder 1 Double click on Network Neighborhood 2 Browse to the appliance or folder you want to map t...

Страница 88: ...OS 9 Connect to the appliance shares over AFP or Samba CIFS protocol using Finder Mac OS X Create and save shared files in folders and shares on the appliance Back up files stored on the appliance Make an alias for folders and shares that you use often Connecting through the Network Browser or Chooser Mac OS 9 To connect to the Appliance 1 Open the Apple menu by clicking on the apple in the menu b...

Страница 89: ... 3 Log on the appliance either as a guest without password or with your user name and password 4 Select the folder you want and click OK 5 The Appliance folder is now on the Macintosh desktop Saving files to the appliance Macintosh You can save files on the Appliance by dragging the files onto Appliance folders on your desktop Appliance folders remain mounted on the Macintosh desktop until you dra...

Страница 90: ...mount point are established the appliance is accessed using a mount command with the target IP address target mount point and local mount point in the form of mount ip address target directory path local mount point The target directory path depends on how the appliance disks are configured If the appliance has been configured with a static IP address ask the administrator for this address to conn...

Страница 91: ...t Enter For example if the appliance s IP address is 192 168 0 230 the path on the appliance is drives RaidVolume2 public and the local mount point is testdir you would type mount 192 168 0 230 drives RaidVolume2 public testdir And then press Enter Type ls directory name Enter The contents of the directory now containing files on the appliance are displayed This directory can now be used as if it ...

Страница 92: ...er Help Index to view a list of help topics or Close Help to close the browser Help Index The help index is available in the Help menu in ApplianceView Click the Help menu and select Online Help Help topics will be displayed on the left window of your default Internet browser Click the help topic you would like to view and it will appear in the right window When you are finished viewing the help c...

Страница 93: ...ance Name is the name that the Appliance uses for identification on the network When the Appliance is first setup its Appliance Name will be AW plus the last six digits of the MAC address for its network interface card NIC For example if the MAC address of the Network Interface Card in the Appliance is 00 E0 18 5f 54 75 its Appliance Name will be AW5f5475 In the Setup Wizard packaged with Applianc...

Страница 94: ...rver runs software that allows domain names to be converted into IP addresses So if a user were to type www storageflex com in the address field of an Internet browser a DNS server would convert it to the proper IP address which in this case is 168 144 128 216 In the same manner in which DNS servers are used for the Internet they can also be used for Local Area Networks so that computer names rath...

Страница 95: ...s Workgroup where each computer that belongs to the workgroup maintains a database of which users can access its files and shares The diagram below is a representation of a typical domain notice how the PDC maintains a list of the users who have access to the files and shares for each computer Dynamic Host Configuration Protocol DHCP Server A DHCP server automatically assigns IP Internet Protocol ...

Страница 96: ... create a Hardware RAID Appliance a RAID controller card must be installed inside the Appliance Hub See Network Hub I Integrated Drive Electronics IDE IDE is the most widely used interface for connecting peripherals such as hard drives and CD ROM drives to a workstation Without using an additional controller only two IDE devices can be plugged into the motherboard Storageflex supports both the IDE...

Страница 97: ...ces A Local Appliance is an Storageflex Appliance that is attached to the Local Area Network by an Ethernet cable Local appliances are automatically recognized and added to the list of Local Appliances by ApplianceView Local Area Network LAN A LAN consists of several computers that are networked together using physical connections Although there are several types of LAN Ethernet is by far the most...

Страница 98: ...te a robust NAS device Network Domain See Domain Network Hub A Network Hub is a device which allows several computers to be connected to a Local Area Network LAN via Ethernet cables Network File System NFS Network File System is the file sharing protocol that most UNIX computers use Through NFS users who have access may manipulate the shared files and folders on a remote server as if it was their ...

Страница 99: ... the server that authenticates a user when attempting to connect to a share in a domain In a large Local Area Network where there are hundreds or thousands of users there may be several domain controllers In this case one or several Backup Domain Controllers BDC would also authenticate users Physical Drive In the context of a partitioned disk drive or a RAID a physical drive refers to the actual h...

Страница 100: ...d to view and manage remote appliances S Security See User Authentication Types Server Message Block SMB Server Message Block is a file sharing protocol used for Microsoft DOS and Windows computers Through SMB users on the Local Area Network who have been given access may manipulate the shared files and folders on another computer as if it was their local computer Storageflex supports SMB connecti...

Страница 101: ... used space on each partition of the appliance user connections to the appliance appliance status and appliance name Software RAID Appliance An Appliance that uses a Redundant Array of Independent Disks RAID as the storage medium In a Software RAID appliance the disk array is controlled and maintained by Storageflex software so that no RAID controller card is necessary All information that is stor...

Страница 102: ...terruptible Power Supply UPS A UPS is an AC powered battery that computers are plugged into The purpose of a UPS is to allow computer to shut down safely when the power goes out Storageflex server software has UPS support built in so that when the power cord and a serial cable is plugged in to a supported UPS the appliance has the ability to safely shutdown when the battery level becomes critical ...

Страница 103: ...ly like a DNS Server but the WINS server is used exclusively on Microsoft Windows only networks Workgroup A Workgroup is a group of computers that are connected by both hardware and software so that files can easily be shared between users The key difference between a Microsoft Windows workgroup and a Microsoft Windows domain is that in the former each computer maintains a database regarding which...

Страница 104: ...Administrator Guide 104 Appendix C Frequently Asked Questions FAQ ...

Страница 105: ...ApplianceWare v 5 3 Complete FAQ February 24 2004 Page 1 of 30 Optifacio Software Services Inc ApplianceWare 5 3 Complete FAQ ...

Страница 106: ... proceed with ApplianceView installation 10 1 2 2 ApplianceView fails to run on Windows with a DirectDraw error message What s wrong 10 1 2 3 I have launched ApplianceView for the first time and I cannot see my newly installed ApplianceWare server on the list What should I do 11 1 2 4 How can I launch ApplianceView with locale other than system default 11 1 2 5 I already have a version of Java mac...

Страница 107: ...ce What should I do 23 1 5 2 3 I am trying to mount public share but mount fails with the Permission denied message What should I do 23 1 5 2 4 I am trying to mount a NFS share from AIX based machine but mount fails What should I do 24 1 5 2 5 I am trying to access public shares via Network Neighborhood in Windows or over Samba My client PC is not in the domain while Appliance is in the domain The...

Страница 108: ...obtained other host name What is the reason for this 30 1 5 3 4 What ranges of IP addresses cannot be used when setting up ApplianceWare network settings 30 1 5 4 ApplianceWare Volume Management 30 1 5 4 1 I have created a logical volume of 5Gb in size and an associated snapshot of 1Gb in size I ve tried to copy some 2Gb of data to a volume and copying stopped with an error What s the reason for t...

Страница 109: ... questions Here you can find information on how to run ApplianceView 5 3 and locate and manage your Appliances This document is just a supplement to the other ApplianceWare documentation and it covers most frequently asked questions It may also contain the last minute information including requests that are being processed by support service and thus not included within other documents ...

Страница 110: ...1 1 1 Supported operating systems list was updated with newer versions of Mac OS X New item 1 5 2 10 Mapping between POSIX and Windows ACLs is added October 24 2003 New item 1 3 9 Online help is not displayed on Linux is added October 17 2003 New item 1 5 2 8 Error connecting to shares using Windows or Linux is added October 14 2003 Answers to questions 1 2 4 and 1 3 6 running ApplianceView on loc...

Страница 111: ...s Inc April 11 2003 A complete re design of FAQ structure New questions and answers are included and some obsolete ones are removed due to changes done to ApplianceView installer ApplianceView questions are now organized in sections according to the operating system where ApplianceView runs ...

Страница 112: ... directory If you re using Macintosh please refer to the chapter 1 4 ApplianceView for Mac OS X and follow the installation steps carefully 1 1 3 What locales are supported by ApplianceView Currently ApplianceView has complete support for English Japanese French German and Traditional Chinese locales On unsupported locales ApplianceView runs with English interface 1 1 4 I have configured my Applia...

Страница 113: ...lt your appliance vendor in this case 1 1 6 I ve tried to change quota settings but I ve received error message telling that I cannot save configuration file How can it be avoided ApplianceView tries to save default quota values on your client machine The problem is that you have no rights to write to a particular directory Either change access permissions please note that it is insecure or instal...

Страница 114: ...tcut in the Start Menu Desktop or any other place where you have selected to create shortcuts at the previous step NOTES a A copy of Java Runtime Environment is included within the ApplianceView installation It will not intersect with any other Java Runtime Environment version that you may have on your machine b Please uninstall ApplianceView only via the Control Panel s Add Remove Programs shortc...

Страница 115: ...arch for Remote function of ApplianceView in this case and supply IP address or the name of the unit Your Appliance should appear on the list of remote appliances then NOTES a If you have no DHCP server on the net your Appliance must be physically plugged into the same subnet as your client PC at the time of initial discovery Otherwise you will not be able to locate and set up your newly installed...

Страница 116: ...man Germany es Spanish zh CN Simplified Chinese zh TW Traditional Chinese 1 2 5 I already have a version of Java machine installed under Windows Can I avoid installation of additional Java machine within ApplianceView The things below can be only recommended for advanced users and they may not work with each given Windows installation First of all make sure that you have Java version 1 3 1 None of...

Страница 117: ...a PowerPC based machine please refer to question 1 3 7 before proceeding Assuming that you have mounted client installation CD please change directory to it using a terminal then launch the setup bin file setup bin If you cannot launch setup directly from CD please copy setup bin to your temporary directory and then launch setup again Now please follow the on screen instructions of installer After...

Страница 118: ...to the top of the list of available machines Assuming that you have installed ApplianceView into ApplianceView the configuration file can be located at the following path ApplianceView jre lib jvm cfg 1 3 4 I have launched ApplianceView for the first time and I cannot see my newly installed ApplianceWare server on the list What should I do There can be several reasons for this behaviour You have n...

Страница 119: ... may not return network settings gateway in particular correctly It can lead to the situation when Appliance can be pinged on the network and its shares are visible on the network but it cannot be located by ApplianceView Please do not forget to reboot Appliance after changing DHCP server settings 1 3 5 Route addition does not work What should I do First of all please check if you re in the sudoer...

Страница 120: ...ntry Description ko KR Korean Korea fr FR French France de DE German Germany es Spanish zh CN Simplified Chinese zh TW Traditional Chinese 1 3 7 I am running Linux at PowerPC based Macintosh and I cannot launch ApplianceView installer Is there any workaround for this The problem is that standard Linux installer is built with x86 version of Java machine For PowerPC based Macintosh computers with Li...

Страница 121: ...bin file on Linux systems instead of just setup bin This file is located in the novm directory of ApplianceView installation CD 1 3 9 I cannot view online help files using the ApplianceView Browser just never starts What s wrong ApplianceView tries to detect your browser via the environment variable BROWSER If it is not set up correctly it may be not possible to launch your default web browser In ...

Страница 122: ...nto the Trash NOTE a Please always use the Uninstall ApplianceView icon that you ve set up at install time in order to remove ApplianceView from your machine if needed b System wide installation i e for all users using the administrator account of ApplianceView is not recommended since it may cause misc access problems that are described in question 1 1 6 1 4 2 I have launched ApplianceView for th...

Страница 123: ...supply IP address or the name of the unit Your Appliance should appear on the list of remote appliances then NOTES a If you have no DHCP server on the net your Appliance must be physically plugged into the same subnet as your client PC at the time of initial discovery Otherwise you will not be able to locate and set up your newly installed Appliance b If you have DHCP server on the net please chec...

Страница 124: ...lease open the macrouter sh script in Text Editor and examine the route add line Please check if gateway device is set up correctly By default it is en0 Please change it to any other if required You should also check if there is already added network with similar name You can obtain the list with netstat r command and then delete the corresponding network using the Terminal sudo route delete net 1...

Страница 125: ...r to make sure that Appliance name on this tab matches the one that you have in your DNS records If domain name on this tab does not match the pre Windows 2000 domain name discussed above please change it and click the Apply button Your Appliance will be rebooted in this case NOTE You can change domain name only if your Appliance has static IP address Before you proceed with Security mode setting ...

Страница 126: ...eated on your ADS server at the previous step 1 5 1 2 How will I know that Appliance is already joined into ADS You can see it using MMC or looking at Network Neighborhood or My Network Places in recent versions of Windows 1 5 1 3 In what cases Appliance wouldn t join to ADS domain The reasons to get troubles during joining into domain may be as follows wrong DNS configuration both for Appliance a...

Страница 127: ... I do Try the showmount e NAS command where NAS stands for Appliance name or its IP address 1 5 2 3 I am trying to mount a public share but mount fails with the Permission denied message What should I do There can be several reasons for this The most frequently met problem is incorrect paths that are used Unlike Samba shares which can be accessed simply by share name NFS shares are accessible only...

Страница 128: ...ely you can try accessing Appliance over NFS on Linux based client systems 1 5 2 6 I have renamed shares on Folders and Sharing in ApplianceView but Windows explorer is still displaying old ones and I cannot connect to those old shares of course What s wrong This is an issue with Windows You should close Network Neighborhood window and the re open it again in a few minutes 1 5 2 7 Can I access my ...

Страница 129: ...ould like to connect to an Appliance share over AFP protocol but using domain user name since this user owns a share Is this possible You can do that But you should use a mixed prefix before user name e g mixed user1 for connection 1 5 2 10 ApplianceWare enabled server is actually Linux based appliance Is there any mapping between POSIX and Windows Access Control Lists ACLs Answer on this question...

Страница 130: ...at specifically matches the user Windows ACLs have had an inheritance model that was similar to the POSIX ACL model Since Windows 2000 Microsoft uses a dynamic inheritance model that allows permissions to propagate down the directory hierarchy when permissions of parent directories are modified POSIX ACLs are inherited at file create time only In the POSIX ACL model access and default ACLs are ort...

Страница 131: ...If one of the POSIX ACL entries contains no permissions and omitting the entry does not result in a loss of information the entry is hidden from Windows clients If a Windows client sets an ACL in which required entries are missing the permissions of that entry are cleared in the corresponding POSIX ACL The mask entry in POSIX ACLs has no correspondence in Windows ACLs If permissions in a POSIX ACL...

Страница 132: ...same permissions are mapped to a Windows ACL entry that is flagged as defining both access and inheritable permissions 1 5 2 11 I have switched my Appliance to NIS security mode but I cannot see any primary groups on the groups list in ApplianceView Is that correct When Appliance is in NIS security mode primary groups are not displayed on the list in ApplianceView It is a by design behaviour of Ap...

Страница 133: ...e that you are not able to configure large network if an Appliance acts as a DHCP client Please turn DHCP client option off before proceeding Large Network settings can only be used when the appliance has a static IP address If the appliance obtains its address from a DHCP server then the Large Network settings are automatically configured with no entries 1 5 3 2 Are there any peculiarities when a...

Страница 134: ...esses cannot be used when setting up ApplianceWare network settings According to RFC3330 please see ftp ftp rfc editor org in notes rfc3330 txt for more information the following ranges of IP addresses are not permitted to be used when setting up network settings of ApplianceWare 0 0 0 0 8 127 0 0 0 8 224 0 0 0 4 and 240 0 0 0 4 1 5 4 ApplianceWare Volume Management 1 5 4 1 I have created a logica...

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