SVX8004 IP PBX System User Guide
陈泽科技有限公司
- 28 -
www.stephen-tele.com
3.6.3.
Call Queue
Call Queue holds incoming calls when all members are busy assisting other callers. Calls wait in the call queue for the next available
member. While calls are waiting, they will hear the music-on-hold. Calls are distributed out of the call queue on a first in, first out
basis, as members become available.
Usually Call Queue is used for attendants who need to handle many incoming calls.
SVX8004 IP PBX supports only one call queue for attendants and up to 6 calls can be waiting in the queue at the same time.
Click the “Advanced” menu, and “Call Queue” submenu. The “Attendant Call Queue Settings” page will appear. The user can modify
the call queue settings here.
Attendant Call Queue members -
Specify the extensions that should be part of this call queue. Move the extensions up or
down to adjust the priority.
Click “OK” to submit the changes, and then click “Save & Reload” to reload the system to take immediate effect.
3.6.4.
Call Pickup
You can accept an incoming call that is ringing at another extension which belongs to the same pickup group as your extension (For
how to use call pickup, please refer to the section “Using the telephone”.)
Click the “Advanced” menu, and “Call Pickup” submenu. The “Pickup group Manage” page will appear.
