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Appendix B: Luminex Utilities
© 2017 Stenograph
Perform Luminex Key Adjustments
If you are getting unwanted characters or are missing characters in steno outlines, perform the following
troubleshooting steps in the order listed:
1. If there are steno strokes you continually misstroke, and that misstroke cannot be defined as
anything else, it is strongly recommended that you define the outline in your dictionary.
2. If you are using Case CATalyst or a CAT system that has a Drag/Drop feature which allows you to
identify keys you tend to drag or drop, you may want to try identify the keys and then test the result.
In Case CATalyst, refer to the
Case CATalyst Help
.
3. Increase or decrease the keyboard tension slightly.
Adjust Keyboard Tension
on page 22.
4. Increase or decrease the keyboard’s depth of stroke. Setting the shortest depth of stroke in
conjunction with the lightest keyboard tension is vulnerable to stacking or dragging a key or keys.
Keyboard Depth and Tension Controls
on page 22.
5. Tilt the Luminex either slightly forward or backward. The tilting mechanism is built into the top of the
EasyLock LMX tripod.
Tilting the Luminex
on page 30.
6. Perform Keyboard Option adjustments.
Keyboard Adjustments
on page 73 for specific steps on
performing Keyboard Sensitivity, Split/Stack and Transition Time option changes.
7. Make individual key contact adjustments. Conduct this procedure only after completing all the
previous troubleshooting steps.
Keyboard Adjustments
on page 73.
Troubleshooting TrueView
File is open on writer. Please close file and try again.
This message displays when attempting to write realtime. Check the following:
1. All the files on the Luminex must be closed when using the TrueView feature,
Import Files from
Writer
. End the open file on the writing machine and try again.
2. Luminex drivers must be installed on your computer. Ensure the device drivers are installed. The
device drivers are available for download from the Stenograph web site. At the Stenograph web site,
click Support, Download Center, Utilities and links and then Stenograph Writer USB Drivers.
Download instructions are also available.
Install the Luminex USB Drivers
on page 16.
Connection with writer was lost.
TrueView stopped receiving the realtime feed. When writing realtime and the USB cable is
disconnected, TrueView stops receiving the realtime feed. To reestablish the realtime connection:
1. Select
OK
to dismiss the message.
2. Reconnect the USB cable.
3. Write a few strokes and select
Connect Realtime
.
4. If you get the error message, “Cannot connect to writer (259),” dismiss the message. Write a few
strokes and select
Connect Realtime
.
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