PRODUCT SUPPORT DEPARTMENT
Product Support Assistance
STAR TRAC Product Support Department sets the industry standard in Customer Service and Technical Assis-
tance world wide. Providing superior product support and customer service is at the very heart of STAR TRAC's
business philosophy. This commitment to service has been a major contributor to STAR TRAC's success and
growth in the worldwide fitness equipment industry.
Technical Assistance
•
When purchasing a part or requesting technical assistanvce, please contact our Product Support Department:
CALL TOLL-FREE: 1-800-535-4634 or 800-503-1221 US and CANADA or 714-669-1660.
•
When placing a call, please have the following information available:
1.
STAR TRAC model.
2.
STAR TRAC serial number.
3.
Problem statement/symptom.
After Hours Voicemail Direct
•
CALL TOLL-FREE: 1-800-486-4736
•
When placing a call, please have the following information available:
1.
STAR TRAC model.
2.
STAR TRAC serial number.
3.
Problem statement/symptom.
4.
Return phone number and contact name.
Fax Requests
•
Domestic and international: FAX 714-669-0739
•
When Placing the fax, please supply the following information:
1.
STAR TRAC model.
2.
STAR TRAC serial number.
3.
Problem statement/symptom.
4.
Return phone fax number and contact name.
5.
Purchase order or reference number.
6.
Part description and quantity.
7.
Ship to/bill to.
Product Support Documentation Access
Web page http://www.startrac.com/supportl
Docufacts CALL TOLL FREE: 1-800-429-3228 ext. 640 US and Canada or 714-253-3878 for a list of Product Sup-
port Procedures and Bulletins.
1.4
Elliptical Edge Service Manual
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