SECTION 1
STARCRAFT TOWABLE
WARRANTY & SERVICE
HOW TO GET SERVICE
To obtain warranty service the owner must do all of the following:
1. Notify an independent, authorized dealer of Starcraft, or Starcraft, of the substantial defect in material or
workmanship attributable to Starcraft, within the warranty coverage period designated above;
2. Provide the notification mentioned in (1), above, within ten (10) days of when the owner discovered, or should
have discovered, the substantial defect in material or workmanship attributable to Starcraft;
3. Promptly schedule an appointment with and take the RV to an independent, authorized dealer of Starcraft, or
Starcraft, for repairs; and
4. Pay any freight or transportation costs, import duties, fees and all incidental expenses associated with obtaining
warranty service.
For warranty service simply contact one of Starcraft’s independent, authorized service centers for an appointment
and then deliver your RV to the service center on the specified appointment date. If you need assistance you may contact
Starcraft RV at 903 S. Main Street, P.O. Box 460, Middlebury, Indiana 46540, Attn: Customer Service, (800) 945-4787 or
www.starcraftrv.com.
NOTE: Starcraft does not control the scheduling of service work at the independent, authorized dealerships. You may
encounter some delay in scheduling or completion of work. Also, you must notify the selling dealer at time of delivery to
have work performed on any defect that occurred at the factory during manufacture at no cost to you as provided by this
limited warranty. (See below under WHAT IS NOT COVERED).
If two (2) or more service attempts have been made to correct any covered defect that you believe impairs the value,
use or safety of the RV, or if it has taken longer than thirty (30) days for those types of repairs to be completed, you must,
to the extent permitted by law, notify Starcraft directly, in writing, at the above address, of the unsuccessful repair(s) of the
alleged defect(s) so that Starcraft can become directly involved in making sure that you are provided service pursuant to
the terms of this limited warranty.
WHAT IS NOT COVERED
By way of example only, this limited warranty does not cover any of the following: defects in materials,
components or parts of the RV not attributable to Starcraft; items that are added or changed after the RV leaves the
possession of Starcraft; additional equipment or accessories installed at any dealership, or other place of business, or by
any other party, other than Starcraft; any RV used for rental or other commercial purposes (Note: It shall be concluded
that the RV has been used for commercial and/or business purposes if the RV owner or user files a tax form claiming any
business or commercial tax benefit related to the RV, or if the RV is purchased, registered or titled in a business name);
any RV sold outside the United States, U.S. Territories or Canada; any RV not used solely for recreational travel and
camping; any RV purchased through auction or wholesale; any RV purchased from a dealer that is not an authorized
dealer of Starcraft; normal wear, tear or usage, such as tears, punctures, soiling, mildew, fading, or discoloration of
exterior plastic or fiberglass, or soft goods, such as upholstery, drapes, carpet, vinyl, screens, cushions, mattresses and
fabrics; the effects of condensation or moisture from condensation inside the RV; mold or any damage caused by mold to
the inside or outside of the RV; imperfections that do not affect the suitability of the RV for its intended purpose of
recreational use or items that are working as designed but that you are unhappy with; problems, including water leaks,
related to misuse, mishandling, neglect or abuse, including failure to maintain the RV in accordance with the owner’s
manual, or other routine maintenance such as inspections, lubricating, adjustments, tightening of screws and fittings,
tightening of lug nuts, sealing, rotating tires; damage due to accident, whether or not foreseeable, including any acts of
weather or damage or corrosion due to the environment, theft, vandalism, fire, or other intervening acts not attributable to
Starcraft; service items such as windshield wiper blades, lubricants, fluids, filters, etc.; damage resulting from tire wear or
tire failure; defacing, scratches, dents, chips on any surface or fabric of the RV; damage caused by off road use,
overloading the RV or alteration of the RV, or any of its components or parts; wheel alignment or adjustments to axles
when caused by improper maintenance, loading or damage from road hazards, including off road travel, wheel damage or
balancing or damage from tire failures. Also, any costs associated with obtaining service, including by way of example,
travel costs, are specifically excluded from the coverage of this warranty.
In addition, this limited warranty does not cover any material, component or part of the RV that is warranted by
another entity, including, by way of example, handling, braking, wheel balance, muffler, tires, tubes, batteries, gauges,
generator, hydraulic jacks, inverter, converter, microwave, television, DVD/CD player, radio, speakers, television,
refrigerator, range, hot water heater, water pump, stove, carbon monoxide detector, smoke detector, propane detector,
furnace or any air conditioner. (Note: The written warranty provided by the manufacturer of the component part is the
direct responsibility of that manufacturer).
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