SRT Thuraya, Руководство по эксплуатации

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6. Troubleshooting
52
Problem Possible Cause Possible Solution
256 kbps or 384 kbps streaming does not
work.
• The elevation angle to
the satellite is too low
• There is not enough free
bandwidth for a 256
kbps or 384 kbps stream-
ing connection
• 256 kbps and 384 kbps streaming
is normally not available in areas
with low elevation.
• If there is too much traffic on the net-
work, it may not be possible to
assign a 256 kbps or 384 kbps
streaming session. You may try a
streaming profile with a lower bit
rate or a best effort connection
instead.
The web interface cannot be accessed. • The browser is con-
figured to use a proxy
server
• You have entered a
wrong IP address
• You are connected using
a VPN
• For Microsoft Internet Explorer,
select Tools → Internet Options
→ Connections → LAN Settings
and uncheck Use a proxy server
for your LAN.
• Check the IP address and re-enter
it.
• Close down your VPN connection.
A phone connection cannot be estab-
lished.
• The cable is not properly
connected.
• The cable type or con-
nector type is not correct
• Connect the cable.
• For information on the correct type
of connector and cable, refer to the
installation manual.
A LAN connection cannot be established. • The cable is not properly
connected
• Connect the cable.
Cannot register for voice. • SIM card issues • Check that the SIM card is in its
proper slot and that it is currently
active with your service provider
Cannot register for IP. • SIM card issues • Check that the SIM card is in its
proper slot and that it is currently
active with your service provider
Cannot connect for IP service.
• SIM card issues , Profile
settings
• Check to ensure the SIM card is
provisioned for IP service with your
service provider, and check that
the profile settings match with your
billing agreement. A per-mega-
byte plan should set streaming to
disabled.
Table 22: IP Commander Troubleshooting Chart