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PHOBOS - USER MANUAL
Q: I’VE LOADED AND TWEAKED A PRESET. HOW
DO I SAVE IT SO I CAN USE IT IN ANOTHER SONG
/ ON ANOTHER MACHINE / IN ANOTHER DAW?
To save your own presets, use the preset saving system within
your DAW.
Q: I WANT TO AUTOMATE CONTROLS, HOW DO
I DO IT?
The section on How To Assign Controls and Automate covers
this, there are also tutorial videos at
spitfireaudio.com/manu-
als-archive/bt-phobos/
Q: WHEN I TURN ALL THE SOURCE SOUND
MIXES TO 100% CONVOLVED THERE IS A DELAY
WITH THE LOOPS IN MY DAW.
There is a slight delay when processing through the Convolv-
ers, and this produces the slight delay in the loops. This can be
greatly reduced by changing the FFT size of a Convolver to the
‘Small (128)’ setting, thus giving it a much tighter sound with the
source material. However this will increase CPU usage. See “Ad
-
vanced Convolver Controls: 9. FFT SIZE” for more information.
Q: CAN I INSTALL ON MORE THAN ONE COM-
PUTER?
With our products you have two licenses. This means that you
are allowed to download and install on two computers you own,
say your main rig and your mobile rig. You will need to down-
load the library on each machine you wish to use it on as the
Library Manager downloads, installs and authorises the product.
If you have purchased the library on a hard drive, you should
copy the contents of the drive on to the destination machine
before beginning the installation and authorisation with the Li-
brary Manager.
Q: CAN I TRY BEFORE I BUY?
No - it is not currently possible to demo our products.
If you go to our YOUTUBE CHANNEL you’ll see many many
walkthroughs containing detailed info about all our products --
you can hear them being played in real time with no smoke and
mirrors!
Q: MY LIBRARIES ARE NOT SHOWING UP IN MY
LIBRARY MANAGER
A handful of customers may find that when they log into their
Library Manager, some of their previously purchased products
do not show up in the ‘Installed’ section or in the ‘Download
Ready’ section either. It may be that you have purchased these
under another email address. Checking other possible email
addresses for your previous purchases may help to find these
missing products. If this is not the case, and these missing prod-
ucts were purchased a few years ago, please create a support
ticket telling us your account email address, and any serial num-
bers you may have to go with these missing products. Our sup-
port team can also merge one or more accounts together if
you’d like to consolidate all your purchases in one place.
The more information we have, the quicker we can get you back
up and running!
Q: HOW DO I UPDATE MY PRODUCTS?
The main premise of downloading our products is that our li-
brary manager downloads into the folder you choose, so it is
always good to choose the folder above where you want the
download to go. The best file path for our products is something
very simple, a long file path will cause errors as there is a char
-
acter limit on how far the library manager can read. We advise a
file path of something along the lines of:
Samples Drive > Spitfire Audio - always point the downloader
to the folder ‘Spitfire Audio’ (or the folder above) for all down
-
loads and updates.
When it comes to downloading / updating - if you have a folder
called ‘Spitfire Audio’ always point the library manager to the
folder Spitfire Audio - never go into this folder and choose the
actual library in question.
Q: HOW DO I REDOWNLOAD THE LATEST UP-
DATE?
With the continuous improvements to our Library Manager app,
we have incorporated the ability to reset your own downloads.
This can easily be done via your Library Manager app.
Open up the Library Manager app and log in with your account
email and password.
- Select the download you wish to re-download
- In the toolbar under Library > Reset Download > Latest Up-
date
- This will reset your latest update
You can repeat this process for any other updates you wish.
If you do not see the option to reset your download in your
Library Manager App, we would advise to download the latest
version of the library manager from spitfireaudio.com/info/li
-
brary-manager/.
Q: I’VE BEEN WAITING AGES FOR MY DOWN-
LOAD LINKS...???
We run all our orders through a fraud checking process. The
automatic fraud check takes 20 minutes (but can take up to an
hour during a very busy period, eg. Black Friday), but if your or-
der gets caught at this stage, we run a manual order check, and
this can delay the processing of your order for up to 24 hours
(though this would be a rare and exceptional case).
You should however receive an order confirmation email IM
-
MEDIATELY upon placing your order. This confirms that your
order has successfully been logged in our system and that
your payment was successfully taken. Please check your junk
folders before contacting our support. The message will come
from [email protected] if you’d like to add us to
your whitelist.
Q: CAN I DOWNLOAD ON A PC, THEN TRANS-
FER TO A MAC OR VICE VERSA?
Currently it is not possible to transfer your authorised library
from one machine to another. You need to run the installer from
the library manager on the machine you wish to use it on.