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PHOBOS - USER MANUAL
A P P E N D I X A -
F A Q S & T R O U B L E S H O O T I N G
Q: WHAT ARE THE SYSTEM REQUIREMENTS?
Minimum: 2.8GHz i5 (dual core), 8GB RAM, 35GB free HD
space.
Recommended: 2.5GHz i7 (quad-core), 16GB RAM, 35GB free
HD space.
Mac OS 10.10 or later
Windows 7 or later
Machine must be connected to the internet
Q: I CAN’T SEE THIS IN THE KONTAKT LIBRAR-
IES PANE AND WHEN I TRY AND LOAD IT INTO
KONTAKT IT SAYS NO LIBRARY FOUND
This library does not run in Kontakt, it is a standalone plug-in
that you can run in your chosen DAW.
Q: HOW DO I AUTHORISE PHOBOS ON A MA-
CHINE NOT CONNECTED TO THE INTERNET?
It is currently not possible to authorise Phobos on a machine
not connected to the internet. Authorisation is done with the
Spitfire Audio Library Manager and an internet connection is
required. We are working on an offline process.
Q: HOW CAN I REDOWNLOAD A PRODUCT?
This can easily be done via your Library Manager app. To reset
both your entire library download or the latest update;
• Open up the Library Manager app and log in with your account
email and password.
• Select the download you wish to re-download
• In the toolbar under Library > Reset Download > Entire
Download/Latest Update
• This will reset your whole download/your latest update
You can repeat this process for any of the libraries you own.
Note that there is a limit to how many times you can reset your
downloads in a certain time frame. If you do exceed your reset
limit please get in touch.
Q: CAN I USE MY OWN SAMPLES/LOOPS?
Phobos is restricted to the loops and samples that BT has cre-
ated specially for this product.
Q: DIFFICULTIES IN DOWNLOADING / INSTALL-
ING
Customers may find that they have some difficulties in the
downloading process. If you find that you are having some trou
-
ble, please check the list below for possible causes:
• The formatting of your drive, if it is FAT32 this will cause er-
rors, because there is a maximum file size with this format of
4GB and our download files will exceed this limit. To solve this
problem, reformat your drive or use a different drive. We rec-
ommend NTFS on PC and Mac OS Extended (journalled) on
Mac.
• Free space on your hard drive, you’ll need to have at least
double the space available on the drive than is taken up by the
library. This is because your library is downloaded compressed,
then uncompressed into a separate location, then the original is
deleted. So briefly during install, there are two copies of the li
-
brary on disk. To solve this problem use a drive with more space
(the size you’ll need during install is listed on the website page
of the product you bought).
Other possible issues:
• Library Manager freezes in the “Extracting” stage for hours.
This may be because our libraries are often very large files, and
this is the stage where the compressed files are extracted and
placed in their final locations on the hard drive. There could be
hundreds of GB of content to unpack, so it really can take hours.
If you’re unsure whether it has crashed or is simply extracting
files, visit the installation folder you chose when you started the
install. If everything is working normally you’ll see various files
appearing in the folder (or one of its sub-folders).
• If you see a “Download interrupted” message may be caused
by a change in IP, usually the case with people using a VPN, or
people who for some reason started a download in one country
and tried to resume it in another. In this case, please submit a
support ticket and we can unblock you.
• If your download gets stuck and is continually cycling and not
resuming, please get in touch with us, giving us as much detail as
possible about your set up. It would be helpful if you can tell us
your operating system, where you are downloading from (your
country, and also whether you’re at home or work), your ISP,
and whether there are any proxy servers or firewalls between
your computer and the internet.
Q: I HAVE FAST INTERNET, WHY IS MY DOWN-
LOAD SLOW?
We have no direct influence on your actual download speeds,
our libraries are hosted on Amazon S3 servers which are nor-
mally very quick but it may well be that at certain times of the
day when traffic is particularly busy, your ISP may throttle your
connection speeds.
We would advise you to leave your download running overnight
as speeds should ramp up at less busy times. Our Library Man-
ager downloader aims to use as much of the available bandwidth
as possible to give you the quickest possible speeds, and may
take several minutes to reach its peak.
Q: I’VE LOST MY PATCHES AND PRESET FILES.
In some cases, patches and preset files may get lost when trans
-
ferring libraries from one place to another, or if an update has
gone wrong. If this happens, the best way forward is to re-down-
load the library. It will ensure you will get all of the content you
are missing. More information on this is available at
spitfireaudio.
com/phoboserror