Chapter 2. Troubleshooting the RXT150
14
Flash Codes
Use the chart below to interpret the flash codes that appear on the digital display, then
follow any recommended steps. If you need assistance, contact SpectraGuard Support.
Code
Meaning
Resolution
Powering On
Status message that the drive is powering on; no action is required.
Booting
Status message that the drive is booting up; no action is required.
Waiting
Status message that the drive is processing; no action is required.
1
Cooling Problem
It could be the RXT media pack; try removing the pack and reloading.
It could be the RXT150; try cycling the power on the RXT150.
2
Firmware Error
Before rebooting
, gather traces and debug files using the Web
interface or the serial interface. Send the error message and diagnostic
results it to SpectraGuard Support.
3
RXT150 Hardware Error
4
Media Hardware Error
5
RXT150 or RXT Media
Hardware Error
6
RXT150 Hardware Warning
Before rebooting
, gather traces and debug files using the Web
interface or the serial interface. Send the error message and diagnostic
results it to SpectraGuard Support.
7
Media Hardware Warning
8
RXT150 or RXT Media
Hardware Warning
9
Media Degraded Mode
Before rebooting
, determine which drive is impaired and send trace
and debug files to SpectraGuard Support.
A
RXT150 Configuration
Warning
Before rebooting
, gather traces and debug files through the Web
interface or serial interface. Send the error message and diagnostic
results it to SpectraGuard Support.
B
Media Firmware more
current than RXT150
Firmware
Upgrade the RXT150 firmware to the more current firmware level.
C
Media Reformatting
Necessary
Contact SpectraGuard Support to determine if there is a hardware or
firmware problem; the RXT media pack may need reformatting.
D
Media Reconstructing
E
RXT150 Firmware Upgrade
Necessary
Upgrade the RXT150 firmware to current level.
F
RXT150 Firmware Upgrade In
Progress
Wait until the firmware file has upgraded.
G
RXT150 Firmware Upgrade
Failed
Attempt to upgrade again. If the second attempt fails, e-mail
SpectraGuard Support with trace and debug files.
H
Communication Application
Failed
Debug logs about the application failure are located on the RXT media;
you may want to save the logs to send to SpectraGuard Support.
You can continue using the RXT150.
