SORG Siro II, Руководство пользователя

Страница: 35 / 43

User manual of Siro II
page 35 of 43
18.4 Complaints
If you really should have cause for complaint, it goes without saying that we will solve
your problems as soon as possible and replace or repair the defective parts free of
charge. We give you this guarantee for a period of 5 years, however wear and tear
parts as well as all sewed parts are unfortunately excluded (cover cloth for seat and
back, cushions, truss pads, headrest pads).
In order to be served promptly, please enclose with the return the invoice-no., the
order-no. and/or the consignment-no., as well as a short description what has
happened. So we may be able to avoid the failure in the future. We are grateful for
your help. You’ll find the required details on the data plate (example below).
Damage in transit must immediately after receipt and examination of the goods be
communicated to the freight company, otherwise it shall not be liable for the
defective consignment, which is in accordance with the transportation’s general
conditions.
The five-year guarantee period starts with the date of delivery. Please read the
warranty clauses for an exact definition of our guarantee conditions.
18.5 Data plate
The data plate can be found on the lower frame tube.
It contains the following information:
manufacturer, order-no. (Auftr.-Nr.)
design name, (Modell)
type-no. (Typ)
aid index no. / licensing no. (Zul.-Nr.)
max. nominal weight in kg (max. G.)
seat width (SB), seat depth (ST) and back height (RH) in cm.
In order to be served promptly, please indicate the order-no.
in case of a spare part order or complaint. Both last figures
refer to the year of construction.