Additional Information
39
Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
•
If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony
Customer Information Line on 0870 599 1999.
•
NEVER open the casing yourself.
Problem
Possible causes
Solutions
No picture, no sound.
•
Power off
•
TV in standby.
•
Aerial disconnected.
•
Plug in the TV.
•
Press the
button on the front of the TV. If the
indicator is on press the
button on the remote control.
•
Check aerial connection.
Poor or no picture (screen is
dark), but good sound.
•
Picture preset level adjustment.
•
Select ‘Picture Adjustment’ menu then adjust the brightness,
picture and colour levels.
No picture on any channel after
digital tuning.
•
No digital transmission in your area.
•
No digital transmissions from the
transmitter you are currently using.
•
Unsuitable aerial.
•
Weak signal.
•
Use the ‘Manually tuning analogue signals’ instructions of
this manual to tune in all available analogue channels. Then
contact a local installer to find out when digital transmissions
begin in your area.
•
Contact a local installer to find out at which transmitter your
aerial should be pointing.
•
Change your aerial to cover the channels used by digital
programmes.
•
Ensure your aerial is correctly aligned to the transmitter.
•
Ensure your aerial is plugged directly into the TV (not
through other equipment).
•
Upgrade to a higher gain aerial.
Some channels are blank.
•
Scrambled or subscription-only channel.
•
Programme used only for data (no
picture or sound).
•
Programme not being transmitted.
•
Subscribe to a pay-TV broadcaster.
•
See ‘Skipping a programme’ section.
•
See ‘Re-arranging your channels’ section.
Standby indicator flashing.
•
Fault (irregular flash).
•
Digital mode Timer Record active
(regular flash).
•
Do not open the cabinet, refer to qualified personnel.
•
Contact your nearest SONY Service Centre.
•
Clears when the Timer Recording stops.
Good picture, no sound.
•
Volume control.
•
Press the
+ button on the remote control.
•
If
is displayed on the screen, press the
button on
the remote control.
Poor picture quality.
•
Wrong external mode selected for an
RGB video source.
•
Press the
button repeatedly until the RGB symbol
is displayed on screen.
No colour on colour
programmes.
•
Colour level setting.
•
Select the ‘Picture Adjustment’ menu then adjust the colour
setting.
Remote control does not
function.
•
Batteries low.
•
Replace the batteries.
Distorted picture when
changing programmes or
selecting teletext.
•
Inputs from external equipment not
switched off.
•
Switch off all additionally connected equipment.
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