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Using the VAIO Support Agent

63

Using the VAIO Support
Agent

VAIO Support Agent helps you repair your own software problems without the
assistance of a support analyst. VAIO Support Agent's advanced diagnostic
technology identifies and tracks characteristics of your software applications,
Internet configuration, and operating system components. These diagnostics
protect and store information in a retrievable format that allows you to restore
your software to a previous working state. The software and operating system
items you can fix are those identified by Sony as protected by VAIO Support
Agent.

VAIO Support Agent has three features to help you fix your software problems:
Quick Fix Wizard, Common Solutions, and Support Central. This section briefly
describes these three features.

VAIO Support Agent main screen

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Содержание PCV-RX360DS - Vaio Digital Studio Desktop Computer

Страница 1: ...VAIO LOGO GOES HERE VAIO Digital Studio User Guide PCV RX360DS ...

Страница 2: ...ntains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Some of the software may not be transported or used outside the United States Software specifications are subject to change without notice and may not necessarily be identical to current retail versions Updates and additions to sof...

Страница 3: ... l abri de la pluie et de l humidité Pour prévenir tout risque d électrocution ne pas ouvrir le châssis de cet appareil et ne confier son entretien qu à une personne qualifiée Ne jamais effectuer l installation de fil modem ou téléphone durant un orage électrique Ne jamais effectuer l installation d une prise téléphonique dans un endroit mouillé à moins que la prise soit conçue à cet effet Laser O...

Страница 4: ...ted States or 1 800 961 7669 in Canada Sony Customer Support can be reached at http www sony com pcsupport Pour changer la pile de rechange veuillez contacter votre centre de service Sony le plus près Avertissement L utilisation d instruments optiques avec ce produit augmente les risques pour les yeux Puisque le faisceau laser utilisé dans ce produit est dommageable pour les yeux ne tentez pas de ...

Страница 5: ...FCC Class B limits may be attached to this computer product Operation with noncompliant peripherals is likely to result in interference to radio and television reception All cables used to connect peripherals must be shielded and grounded Operation with cables connected to peripherals that are not shielded and grounded may result in interference to radio and television reception FCC Part 68 This e...

Страница 6: ... the Sony Service Center nearest you call 1 888 4SONYPC 1 888 476 6972 This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state and possible provincial tariffs Contact the state or provincial utility service commission public service commission or corporation commission for information Telephone Consumer Protection ...

Страница 7: ...rer s instructions The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 212 F 100 C or incinerate Dispose of used battery promptly Keep away from children Ne pas manipuler les batteries au lithium qui fuient ou sont endommagées Une batterie non conforme présente un danger d explosion La remplacer seulement par une batterie iden...

Страница 8: ... connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The Ringer Equivalence Number for this equipment is 0 7 AVIS DE L INDUSTRIE CANADA AVIS L étiquette d Industrie Canada identifie le matériel homologué Cette étiquette certifi...

Страница 9: ...ositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface La terminaison d une interface téléphonique peut consister en une combination de quelques dispositifs à la seule condition que la somme d indices d équivalence de la sonnerie de tous les dispositifs n excède pas 5 L indice d équivalence de la sonnerie de ce matériel est de 0 7 ...

Страница 10: ......

Страница 11: ...g i LINK devices 22 Changing the Window Design of Sony Software 23 VAIO AV Applications 25 MovieShaker 27 PictureGear 31 OpenMG Jukebox 2 0 33 Smart Capture 40 VisualFlow 51 DVGate 52 Configuring your VAIO Digital Studio Computer 55 Hard Disk Drive Partition 55 Defragmenting your Hard Disk Drive 55 i LINK IEEE1394 Compatibility 56 Enabling Ethernet 58 ...

Страница 12: ...CD s 59 Using the Application Recovery CD s 60 Using the Driver Recovery CD 61 Using the VAIO Support Agent 63 Using the Quick Fix Wizard 64 Using Common Solutions 65 Using Support Central 66 Troubleshooting 71 Topics 71 Notes on Use 82 For Answers to Your Software Questions 88 Resources 91 Specifications 93 ...

Страница 13: ...ces so that your arms and hands are in a relaxed comfortable position The keyboard should be directly in front of you Adjust the level of the keyboard so that your lower arms are parallel to the floor Keep your wrists in a relaxed position when you are using the keyboard not angled up or down Use the palmrest only briefly for resting While typing never use the palmrest or rest your hands on the ta...

Страница 14: ...ue by placing the display in the proper position Lighting Choose a location where windows and lights do not create glare and reflection on the display Use indirect lighting to avoid bright spots on the display You can also purchase accessories for your display that help reduce glare Proper lighting adds to your comfort and work effectiveness ...

Страница 15: ...roduct contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system and i LINK compatible devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your i LINK compatible device for information on operating conditions and proper connection Before connecting i LINK com...

Страница 16: ... or CD 2 CD RW drive Reads data from a CD and writes data to a CD R or CD RW disc 3 Floppy disk drive Reads and writes data from and to a 3 5 inch floppy disk 4 Floppy disk drive access indicator light Lights in green while reading and writing data from and to a floppy disk DRIVE ...

Страница 17: ...e the power is on and red when the computer is in standby mode 8 DVD eject button Ejects a disc from the DVD drive 9 CD RW eject button Ejects a disc from the CD RW drive 10 Floppy disk eject button Ejects a floppy disk 11 Universal Serial Bus USB ports 2 Connection for a USB device 12 i LINK 4 pin port IEEE1394 Connection for a compatible digital device For your convenience your computer includes...

Страница 18: ...he icons on the back panel locate and identify the ports on your computer Back panel 1 Mouse port Connection for a PS 2 mouse 2 PS 2 keyboard port Connection for a VAIO Smart Keyboard 3 Universal Serial Bus USB ports 2 Connection for USB devices 4 3 2 1 LINE TELEPHONE KEYBOARD MOUSE PRINTER HEADPHONES MIC LINE IN SERIAL MONITOR i LINK S400 USB ...

Страница 19: ...n for a microphone optional 12 Line jack Connects the supplied modem cable to the wall jack 13 AC Input port Connection for the supplied power cord 14 Telephone cable jack Connects the phone cable to the computer i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system ...

Страница 20: ...VAIO Digital Studio User Guide 20 ...

Страница 21: ...ing applications appear in the list box on the right i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system and i LINK compatible devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your i...

Страница 22: ...O Action Setup 2 Click i LINK 3 Click the Advanced Setting tab 4 Click the Enable i LINK launcher function checkbox and click Apply 5 Connect the device to your computer with your i LINK cable 6 Turn on the device The VAIO Action Setup dialog box appears 7 Click OK 8 To modify the device name click the current device name in the list box and click Modify device name 9 Type the desired name and cli...

Страница 23: ...then click on Control Panel 2 Click UI Design Selector 3 Click or and select the desired design 4 Click Apply 5 The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 To try another selection click or and then click OK 7 The UI Design Selector closes and the Sony software window design displays You may use the feature with U...

Страница 24: ...VAIO Digital Studio User Guide 24 ...

Страница 25: ...for audio video playback Media Bar software handles all common computer multimedia formats and controls certain Sony devices Media Bar software encompasses audio video library cataloging and playlist management in addition to digital video quality control and effects features Media Bar seamlessly integrates a variety of new media formats with an easy to use software interface MovieShaker Sony Elec...

Страница 26: ...ures use DVgate VisualFlow Sony Electronics Inc VisualFlow is a state of the art Sony multimedia browser designed specifically for Memory Stick media It displays any still picture movie or sound files stored in a Memory Stick media in a visually pleasing artistic manner VisualFlow not only plays a selected movie or sound file but also enables playback of files by other applications like PictureGea...

Страница 27: ...till images and music files and then saved in a format compatible with most computers Importing Images and Sound Clips 1 Click File Import or DV Import 2 Find the file you want to add 3 Select the file 4 Click Open The file is added to the Clip tray Main Window Importing lengthy image or sound files may cause the MovieShaker software to stop responding Clip tray Working Panel Product tray Editing ...

Страница 28: ... face in the Shaker tray 3 Click A thirty second scene is automatically generated and saved to the Product tray 4 To preview switch the Work Panel to Product tray mode and press play Shaker tray Scenes created with Shaker begin with a black frame and after processing are placed in the first available slot on the Product tray Limit the number of scenes placed on the Product tray to 5 or less MovieS...

Страница 29: ...ing Panel 2 Select the Effects tab from the Editing tray 3 Drag the Effect you want to add from the Effects tray to the Effects palette on the Working Panel 4 See Help for instructions on adjusting effect duration and replaying clips and scenes Working Panel To preview an Effect click the Play button on the Working panel window Your clip plays the new effect on the Effect tray monitor Sound Color ...

Страница 30: ...Click Export 3 Select the format in which you want the document to be saved 4 Click Next 5 Locate the folder to which you want the file saved 6 Name the file 7 Click Save Exporting movies may take a long time to complete Save movie as DV Digital Video takes the longest and Quick Save is the fastest MovieShaker software can play AVI files up to 65 MB in length ...

Страница 31: ...r tab and browse to locate your pictures 2 Select the pictures you want to have in a collection 3 From Collection menu select Create New Collection 4 Enter a name for the collection and then click OK Creating a Photo Album 1 Select the pictures you want to use to make an album 2 From the Utilities menu select Album Maker 3 Choose the type of Album you want and click OK 4 Now add more pictures fram...

Страница 32: ...From the Utilities menu select Panorama Maker 4 Select the correct lens and click Okay If 35mm lens is selected the prompt does not appear To select a different lens click on the lens icon 5 Click the panoramic icon near the bottom of the window 6 Click Full Stitch Making Still Images and Panoramic from MPEG 1 Select the MPEG file 2 From the Movie Sound menu select Scene Break Down 3 Then select M...

Страница 33: ...c Distribution EMD Services EMD allows you to download music files via the Internet To use Internet services that are compatible with OpenMG Jukebox you need Access to the Internet from your computer Sign up with an Internet Service Provider ISP and configure your computer for Internet access before using EMD services An EMD service provider Consult the provider for information about service Your ...

Страница 34: ...screen instructions to complete registration 2 When you have registered with CDDB the Set OpenMG Jukebox as the Application for playing Audio CD dialog box appears You can set OpenMG Jukebox as the default application for playing audio CDs by selecting the appropriate checkbox 3 Click OK The OpenMG Jukebox window appears To register with CDDB you need Internet access from your computer For more in...

Страница 35: ...ly connect to Web site 2 Player control buttons Controls playback functions such as play pause stop fast forward and reverse 6 File list view Displays the contents of the folder selected in the file tree view 3 Playlist drop down list Displays available playlists and audio files of the current feature tab 7 Tutorial tab Opens and closes the Tutorial feature 4 File tree view Displays the folders av...

Страница 36: ...nt to record You can clear all selected tracks by clicking in the empty checkbox next to Select All and then select the tracks you want to record 5 Click Rec to Jukebox to begin recording When the recording is finished the new playlist appears in the File tree view of the Playlist window You can change to this feature view by clicking on the Playlist tab When you record from an audio CD on your CD...

Страница 37: ... information on using 2 step mode see Changing the check in check out settings in the OpenMG Jukebox Help menu Check out 1 Connect the external device or insert the media into your computer 2 Click on the Check in Out tab to display the Check in Out tab window Your computer automatically recognizes the connected external device or media and lists the content information in a new panel on the right...

Страница 38: ...zes the connected external device or media and lists the content information in a new panel on the right side of the Check in Out tab window 3 Select the song to be checked in from the song list of the external device or media To check in more than one song at a time hold down the Ctrl key and click on the additional songs 4 Click In or drag the song s to the Playlist view panel If you want to che...

Страница 39: ... with the Microsoft Windows Media Technologies WMT standard identified by asf or wma extensions Manage your audio files through the Playlist feature of OpenMG Jukebox 2 0 Manage imported songs on the Playlist Additional features are available when you register your imported songs through the Playlist feature of OpenMG Jukebox You can manage your music by creating your own list of songs categorized...

Страница 40: ...duct contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system and i LINK compatible devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your i LINK compatible device for information on operating conditions and proper connection Before connecting i LINK compa...

Страница 41: ...n select different characteristics for the Capture button when capturing a Net Movie 3 Options button Displays the configuration options available for either Still or Net Movie mode 7 Application Switch drop down list Switches between the Still image and Net movie modes using a drop down list 4 Effects button Displays the special effects that you can apply to your pictures or video clips 8 Image w...

Страница 42: ...r or Panorama Capture modes Image Size Select the image size horizontal by vertical in pixels Image Quality Set the quality of your pictures as they are being saved by selecting Fine Standard or Economy image quality Destination Select a file destination for your pictures 5 Click on the Effects button to select a special image effect The Effect Setting window appears Use the drop down list to view...

Страница 43: ...VAIO AV Applications 43 Effect Setting window You can use a different special effect for each picture or you can remove all special effects by clicking on the No Effects button ...

Страница 44: ... 2 Click on the arrows or drag the scroll bar to view the pictures As each image is captured it displays in the Still Viewer window with a balloon for your comments and an identifying number in the viewer s queue Managing pictures in Still mode From the Still Viewer window you can perform various functions using the task buttons Delete Discard any or all of your still images by clicking on the Del...

Страница 45: ...ave button to save your still image in a variety of formats to a location of your choice Using Net Movie mode 1 From the Start button on the Windows taskbar point to Programs point to Smart Capture and then click on Smart Capture The Smart Capture main window appears 2 Connect your i LINK compatible digital camcorder to your computer with an i LINK cable An image appears in the Smart Capture main ...

Страница 46: ...n for your movies when recording video clips Capture Button Set the characteristics of the Capture button You can start and stop recording by pressing the Capture button this is the default characteristic You can select Anti Ground Shooting which allows recording to occur only while the Capture button is pressed Recording will stop when you release the button 5 Click on the Effects button to selec...

Страница 47: ...nd the first frame of your movie appears in the Movie Player window You can record a movie for approximately thirty seconds The Movie Player feature will automatically stop recording when this time limit is reached 3 You can review your movie from the Movie Player window by using the play pause and stop buttons Click on the arrows or drag the scroll bar to view your movie Each frame is displayed w...

Страница 48: ...with a new message window containing the movie Save Click on the Save button to compress and save your movie in a variety of formats to a location of your choice Using ImageStation ImageStation is a free online service that allows you to store your pictures and movies on the Internet to share with family and friends ImageStation requires an Internet connection and registration for the Web based se...

Страница 49: ...Station Login window appears See steps 2 4 in the next section Uploading with Still Viewer for further uploading information Uploading with Still Viewer 1 Click on the Upload button in Still Viewer The ImageStation Login window appears Compression Settings when Uploading window ImageStation Login window ...

Страница 50: ...es to the ImageStation Web site The Image Uploader windows displays your Internet connection and upload status Click on to see thumbnail previews of your pictures or movies 4 Go to http www imagestation com to view your uploaded pictures or movies Follow the onscreen instructions to access your ImageStation account The ImageStation Web site may ask you to complete a full login again if your curren...

Страница 51: ...he main toolbar to select a sorting method 4 Placing your cursor on the left end of the main toolbar activates the current Memory Stick properties 5 Placing your cursor on the right end of the main toolbar activates a secondary toolbar with more functions 6 Click on an image to show a normal view centered on the screen Double clicking an image shows an enlarged view 7 The movie file starts playbac...

Страница 52: ...des on the same tape You should perform a separate capture for each audio mode you wish to use DVgate software does not support hard disk compression You should not use disk compression if you are planning to work with DVgate Title data is saved in the flash memory of a digital video camera and is not transferred to tape by DVgate software To avoid interruption of capture sessions you should disab...

Страница 53: ... you have AVI files that use different audio modes they cannot be recorded at the same time but must be recorded separately Do not attempt to work with AVI files that are smaller than 4 MB DVgate software does not support hard disk compression Do not use disk compression if you are planning to work with DVgate In order to maximize recording capabilities video and audio data are not available while...

Страница 54: ...VAIO Digital Studio User Guide 54 ...

Страница 55: ...rformance you should defragment your D partition regularly Defragmenting your Hard Disk Drive If you encounter frame dropping while recording digital video onto your hard disk drive defragmentation may be necessary To defragment your hard disk drive 1 Deactivate your screen saver if applicable 2 From the Start menu point to Programs point to Accessories point to System Tools and then click on Disk...

Страница 56: ... purchased from your local retailer or by accessing the Sony VAIO Direct Web site http vaio sonystyle com or by calling 1 888 315 7669 toll free i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system and i LINK compatible devices All products with an i LINK connection...

Страница 57: ... LINK port Plug the i LINK cable connector into this port Connecting an i LINK device Microsoft Windows Millennium Edition uses an i LINK communication standard that is not compatible with the Sony VX1000 camcorder See the manual that came with your i LINK equipped device for more information on installation and use ...

Страница 58: ...ck on the Network Adapters category and then select Realtek RTL8139 A B C 8130 PCI Fast Ethernet NIC 5 Click the Properties button 6 Remove the checkmark from the option Disable in this hardware profile 7 Click OK 8 Close the Control Panel window Warning Your computer has a protective sticker covering the Ethernet port located on the rear panel Connect only 10Base T and 100Base TX cables to the Et...

Страница 59: ...evice drivers Use it to restore corrupted or erased files Using the System Recovery CD s You can reinstall software titles that shipped with your computer if they become corrupted or are erased You may not need to recover the entire contents of your hard drive If you experience a problem with your computer reinstalling a software title may correct the problem Full Restore with Format The System Re...

Страница 60: ... your computer or software application You may not need to reinstall the entire contents of your hard drive You need to complete the Windows registration process when you use the System Recovery CD s The System Recovery utility boots from the DVD ROM drive It must be in the drive when you turn on the computer Your system may include one or more System Recovery CDs If you have more than one System ...

Страница 61: ...erased You can reinstall an individual driver to correct a problem that you are experiencing with your computer hardware or software application VAIO Support Agent an application repair utility uses a vault feature on the Driver Recovery CD during its software healing process You must be in Windows to run the Driver Recovery CD utility If you need to reinstall all the software titles that shipped ...

Страница 62: ...rive Use My Computer or Windows Explorer to view the contents of the Driver Recovery CD Select the appropriate driver To repair software applications using VAIO Support Agent The Driver Recovery CD utility has an information vault that contains the original characteristics for the preinstalled software applications that are protected by VAIO Support Agent See Using the VAIO Support Agent for instr...

Страница 63: ...tion and operating system components These diagnostics protect and store information in a retrievable format that allows you to restore your software to a previous working state The software and operating system items you can fix are those identified by Sony as protected by VAIO Support Agent VAIO Support Agent has three features to help you fix your software problems Quick Fix Wizard Common Solut...

Страница 64: ...rd button 2 When the Welcome screen appears click Next 3 If you know which software is causing the problem click Diagnose and fix my software If you are unsure of what is causing the problem click Diagnose and fix problems in the following area and select the items you want VAIO Support Agent to examine 4 Click Next to continue 5 Follow the instructions on the screen Quick Fix Wizard Begin Support...

Страница 65: ...nd Frequently Asked Questions FAQs You can run One Click Fixes directly from VAIO Support Agent or from a web browser 1 Click the Common Solutions button 2 Click the arrows next to the SupportAction categories to expand and collapse the list 3 Select a SupportAction from the list 4 Click Run or double click the selected SupportAction Common Solutions Browse for SupportActions screen You cannot und...

Страница 66: ...al also lets you contact live support agents for additional information and interaction 1 Connect to the Internet 2 Click Support Central The Support Central Welcome page appears 3 The Welcome page displays the available security levels for your current Support Central session Select the desired security option and then click Enter Portal 4 First time users will be asked to register with Support C...

Страница 67: ...plays allowing you to continue working on your open issues or to close them if you are finished Support Central retains your registration information so you are only required to register once If you log on to your computer with a different user name or have recovered your system using the System Recovery CDs Support Central may require another registration Support Central Registration ...

Страница 68: ...l Studio User Guide 68 6 When you log on to Support Central with a new issue or if you do not have any open issues the Support Wizard appears You can begin searching on the new issue Support Central Current Issues ...

Страница 69: ...Using the VAIO Support Agent 69 Support Central Support Wizard For more information on using VAIO Support Agent see the online help ...

Страница 70: ...asic network settings and modem settings are protected by the VAIO Support Agent utility Utilities VAIO Action Setup Applications Adobe PhotoDeluxe Home Edition DVgate PictureGear MovieShaker DVD Express Media Bar OpenMG Jukebox Direct CD Easy CD Creator The VAIO Support Agent utility may ask you to use the Driver Recovery CD during the healing process ...

Страница 71: ...and all cables are connected firmly If you plugged the computer into a power strip or Universal Power Supply UPS make sure the power strip or UPS is turned on and working Check that the display is plugged into a power source and turned on Check that the brightness and contrast controls are adjusted correctly See the manual that came with your display for details Check that the computer is not in s...

Страница 72: ...4 Click OK If you cannot restart as described in the preceding steps you can restart the computer by pressing Ctrl Alt Delete or by pressing the power switch for more than six seconds Contact the software publisher or designated provider for technical support See the contact information in this manual Topic Why does Windows lock up during shutdown The Windows operating system may not shut down pro...

Страница 73: ...t Parallel Port Mode 5 When the desired setting displays press the Escape key Topic My DVD ROM CD RW drive tray does not open Use the eject button 1 Make sure the computer is turned on 2 Press the Eject button on the drive Use the My Computer icon 1 Click the My Computer icon on the Windows desktop 2 Right click the DVD ROM or CD RW icon 3 Select the Eject option from the pop up menu You can toggl...

Страница 74: ...l Studio Computer The region code is listed on the disc s packaging Region code indicators such as 1 or ALL are labeled on some DVDs to indicate what type of player can play the disc Unless a 1 or ALL appears on the DVD or on the packaging you cannot play the disc on this computer If you hear audio but cannot see video your computer s video resolution may be set too high For best results change th...

Страница 75: ...ls Topic When I click an application icon a message such as You must insert the application CD into your drive appears and the software does not start Some titles require specific files that are located on the application s CD ROM Insert the disc and try starting the program again Check to make sure you inserted the CD ROM with the label side facing up Topic Why doesn t my CD RW drive record at th...

Страница 76: ... volume control check the volume level If the program you are using has its own volume control check that the volume is turned up Check the volume controls in the application in the audio mixer and in Windows There is a volume control icon on the Windows taskbar Click the icon and slide the level bar up to increase the volume Check that the Mute check box is not selected in the Windows volume cont...

Страница 77: ...ning for a dial tone Check that the phone number the program is dialing is correct Verify that the software you are using is appropriately configured to recognize and interact with the Sony computer modem Call the software publisher if you do not know how to configure the software to recognize the modem All programs preinstalled by Sony are compatible If you suspect your modem is not functioning y...

Страница 78: ...pen Volume Controls The Volume Control screen appears 3 In the Options menu select Properties The Properties screen appears 4 Change the setting for Adjust volume for from Playback to Recording then click OK 5 Decrease the microphone level 6 If available click the Advanced button under Microphone Balance The Advanced Controls for Microphone screen appears 7 Deselect the check box for 1 Microphone ...

Страница 79: ...ns tab select Left Handed under the Button Configuration options 4 Click Apply then OK Topic My keyboard does not work Check that the keyboard is plugged into the KEYBOARD port Topic I cannot find the Windows taskbar Check that the taskbar is not hidden or shrunken Use the mouse to point to the left right top and bottom edges of the screen Topic Why is my system running slowly The system responsiv...

Страница 80: ...ick OK 4 The printer should now function properly Topic How do I enable my Ethernet interface 1 Click on My Computer icon on the desktop 2 Click on Control Panel and then click on System 3 Click the Device Manager tab 4 Click on the Network Adapters category and then select Realtek RTL8139 A B C 8130 PCI Fast Ethernet NIC 5 Click the Properties button 6 Remove the checkmark from the option Disable...

Страница 81: ... USB connection do not follow the steps below Contact the manufacturer of your printer for updates or other information that will resolve the problem If the printer is not included in the list and the printer manufacturer included a disk with a Windows Me Printer driver choose Have Disk enter the appropriate path for the disk or CD and click OK If the printer is not included on the list and no dri...

Страница 82: ...t supply lines may result in voltage differences that can cause unstable operation or unwanted weak currents at the time of connection Do not share the AC outlet with any other power consuming equipment such as copying machines or shredders You can purchase a power strip with a surge protector This device prevents damage to your computer caused by sudden power surges such as those that may occur d...

Страница 83: ...wer supply To avoid personal injury or damage to your equipment refer the repair or replacement of the power supply to qualified personnel only On Disposal of the Lithium Battery Dispose of the lithium battery properly In some areas the disposal of lithium batteries in household or business trash may be prohibited You can return your unwanted lithium batteries to your nearest Sony Service Center o...

Страница 84: ...t dry cloth or a soft cloth lightly moistened with a mild detergent solution Do not use any type of abrasive pad scouring powder or solvent such as alcohol or benzine as it may damage the finish of your Sony computer Should any solid object or liquid fall into the cabinet keyboard or mouse shut down your computer and then unplug it You may want to have the computer checked by qualified personnel b...

Страница 85: ...in the online manual Upgrading and Maintaining Your VAIO Digital Studio Computer assume familiarity with the general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment Disconnect the system from its power source and from any telecommunications links networks or modems before you open the syste...

Страница 86: ...s not a malfunction When the computer returns to normal temperature the screen returns to normal A residual image may appear on the screen if the same image is displayed for a lengthy period of time The image disappears after a period of time You can use a screen saver to prevent residual images The screen becomes warm during operation This is normal and does not indicate a malfunction On Using th...

Страница 87: ... may cause read errors Proper care of the disc is essential to maintain its reliability Do not use solvents such as benzine thinner commercially available cleaners or anti static spray as they may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it ou...

Страница 88: ...ms Incorporated America Online America Online CompuServe 2000 CompuServe Interactive Services DirectCD Easy CD Creator Adaptec Inc Web site http www adobe com phone 206 675 6126 fee based support fax 206 628 5737 e mail techdocs adobe com hours M F 6 AM 5 PM PT Web site http www aol com phone 800 827 6364 hours 7 days a week 24 hours a day Web site http www compuserve com phone 800 848 8990 hours ...

Страница 89: ...832 e mail cybr nai com hours M F 9 AM 5 PM CT Web site http help netscape com phone 888 4SONYPC 888 476 6972 Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www arcsoft com http www photoisland com phone 510 440 9901 e mail techsupport arcsoft com hours M F 8 30 AM 5 30 PM PT Web site http www intuit com...

Страница 90: ...m support phone 415 547 1244 hours M F 9 AM 5PM PST Web site http www sony com pcsupport phone 888 4SONYPC 888 476 6972 Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www corel com support product_specific wp9 htm phone 716 871 2325 Support from 1 716 871 2325 is fee based The on line support is free of ...

Страница 91: ...int to the desired document Manuals and online help files that may accompany your preinstalled software Most manuals for preinstalled software are located on your hard disk drive as online help files You can access online help files from the Help menu in a specific application A printed manual is available for some applications VAIO Support Agent VAIO Support Agent can be accessed from the Windows...

Страница 92: ...x on demand service call 1 888 4SONYPC 1 888 476 6972 Requires a fax machine or fax software Software Updates You can download the latest software updates and software patches for your Sony computer by selecting Software Updates on the Sony PC Support web page at http www sony com pcsupport VAIO System Reference Manual Provides detailed technical information about your computer s hardware This doc...

Страница 93: ...tal Video supports full screen video playback Graphics Intel 815 Sound Capabilities Yamaha AC XG Audio Diskette Drive 3 5 1 44 MB FDD CD RW Drive 32X max CD ROM reading 8X max CD R writing 32X max CD R reading 4X max CD RW writing 20X max CD RW reading DVD ROM Drive 16X max DVD ROM 40X max CD ROM Modem Lucent 1648 technology V 90 compatible data fax modem REN 0 7 Expansion Capabilities Hard disk d...

Страница 94: ...k speed other factors may affect application performance GB means one billion bytes when referring to hard drive capacity Accessible capacity may vary The CD RW CD R CD ROM data transfer standard 1X rate is 150 kbytes s Data on a CD RW is read at a variable transfer rate ranging from 8X at the innermost track to 20X at the outermost track The average data transfer rate is 14X 2100 kbytes s Data on...

Страница 95: ...um speed for faxing is 14 4 kbytes s Your modem is capable of downloading at 56 kbytes s using K56flex technology or V 90 Your phone service online service or Internet Service Provider however may not support this technology or operate at this speed Certain restrictions apply ...

Страница 96: ...VAIO Digital Studio User Guide 96 ...

Страница 97: ... 84 mouse 78 computer adjusting voltage settings 82 cleaning 84 condensation and 85 disposing of battery 83 lithium battery 7 removing cover 83 shutting down 82 starting problems with 71 upgrading 85 connections power cords 82 precautions 84 customer assistance support options 91 D digital video camera recorder using 52 disconnecting power cords 83 diskettes handling 86 displaying the taskbar prob...

Страница 98: ...setting devices 22 i LINK devices connecting 58 input devices setting up 13 installing additional hardware precaution 83 interference 84 K keyboard 13 troubleshooting 79 L launching applications problems with 75 line jack 18 lithium battery disposal 7 safety precautions 7 locations choosing 13 losing power 82 M Media Bar 25 microphones troubleshooting 78 minimizing glare 14 modem troubleshooting 7...

Страница 99: ...r computer 82 Smart Capture 26 Sony Fax on Demand service 92 Sony Multimedia Computer Display problems with 71 Sony Online Support options 91 speakers precaution 84 Specifications 93 starting your computer problems with 71 surge protectors 82 system troubleshooting 71 System Recovery CD 59 T taskbar problems viewing 79 technical support support options 91 telephone jack 18 Topics 71 troubleshootin...

Страница 100: ...100 V VAIO Action Setup 21 VAIO AV Applications 25 VAIO Support Agent 63 ventilation 13 84 viewing the taskbar problems with 79 VisualFlow 26 voltage settings 82 W window design 23 Windows taskbar problems viewing 79 work surfaces 13 ...

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