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EN
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2.4. TIPS AND ADVICE ON INSTALLATION
2. 4. 1. Problems with the Twipso io?
Observations
Possible causes
Solutions
The roller shutter does not
operate.
The wiring is incorrect.
Check the wiring and modify
as required.
The overheating protection on the
motor has been activated.
Wait for the drive to cool
down.
The wiring is not compliant.
Consult a Somfy contact
The Somfy io control point battery
may be low.
Check the battery and
replace it as required.
The control point is not compatible.
Check compatibility with a
Somfy contact.
The Somfy control point used is not
programmed in the drive.
Use a programmed control
point or program this control
point.
The roller shutter stops too soon. The ring is not correctly installed.
Secure the ring correctly.
The end limits are incorrectly
programmed.
!
power supply and go to the
"
End limit automatic settings
"
section.
The position of the roller shutter
(angled out/angled in) does not
correspond to the position of the
Angled out/Angled in switch on the
Smoove Tw io control point.
The roller shutter is in manual Angled
in mode.
Use the Smoove Tw io
control point to start an
Angled out and an Angled
in sequence so that they
correspond to the roller
shutter's Angled out/Angled in
positions.
The roller shutter does not move
to the Angled out/Angled in
position.
The Angled out/Angled in positions
have not been set.
Go to the "
Setting and
resetting the Angled out/
Angled in zones
" section.
The Angled out sequence does
before.
The favourite "my" position has been
set to a different value.
Go to the
"Additional settings"
section, Favourite position
(my)
.
A
V
order on the control point
causes the roller shutter to
perform an Angled in sequence.
This is normal if the transmitter being
used is not a Smoove Tw io control
point.
Use a Smoove Tw io control
point to command your
shutter to perform an Angled
out/Angled in sequence.
An Angled out order has been
requested but the roller shutter
remains closed and in the Angled
in position.
An obstacle has prevented the
Angled out sequence from being
performed correctly. To protect the
roller shutter, the drive has closed
it and performed an Angled in
sequence.
Remove the obstacle
preventing the Angled out
sequence.
An Angled in order has been
requested but the roller shutter
remains angled out.
An obstacle is preventing the shutter
from performing the Angled in
sequence.
Remove the obstacle
preventing the shutter from
performing the Angled in
sequence.
An Angled in order has been
requested but nothing happens.
A power failure is preventing the
shutter from performing the Angled in
sequence.
Manually move your roller
shutter to the Angled in
position (refer to the roller
shutter manual).Switch the
power supply back on.
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