48 | APPENDIX E: TECHNICAL SUPPORT
Appendix E
Technical Support
If you cannot resolve a technical problem with the Digital Phone Card,
contact Socket’s technical support department prepared with the following
information:
•
The part number (including revision level) and serial number of your
DPC. Please see the diagram below.
•
The manufacturer, model number, and Windows version of your mobile
computer
•
If applicable, the Windows version of your host computer
•
The manufacturer, model number and carrier of your GSM phone
•
What you did to try to correct the problem
•
What you do to consistently replicate the problem
To reach Socket’s technical support department:
•
Visit
www.socketcom.com/phone.htm
•
•
Phone
510-744-2720
•
Fax
510-744-2727
Please refrain from disassembling the Digital Phone Card. Disassembly of
this device will void the product warranty.
