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5. Have you installed the Snooper download software onto your computer?
If you have not installed the software you will not be able to perform a
download to your Evolution. Once the software is installed there will be a
new icon on your desktop: ‘Evolution Plus’. Please check to see if you
have the latest version of this software by visiting www.snooperneo.co.uk
and clicking on the link ‘Download software’.
6. Have you connected the computer to the internet?
The computer needs to be connected to the internet before you can begin
to download the database to your Evolution. Please make sure that you
internet connection is established and that you have signed in to your
broadband account (if required).
7. What version of Internet Explorer / Netscape Navigator are you using?
The software will only operate if you have Internet Explorer or Netscape
Navigator 4.5 or above.
To check what version of Internet Explorer you have; open your browser,
click on the ‘Help’ menu and select ‘About Internet Explorer’. This should
now display what version you currently have installed. If you have a
version older than 4.5 (e.g. 4.0), open your browser, click on ‘Tools’ and
select ‘Windows Update’. This will take you to the Microsoft website where
you can download the latest version of internet explorer.
To check what version of Netscape Navigator you have: open the browser,
click on the ‘Help’ menu and select ‘About Netscape Navigator’.
SECTION TWO
This section is for supplying possible reasons and solutions to problems you
may be experiencing whilst trying to download the database to your Evolution.
If after going through section one you are still experiencing difficulty or have
received an error message please read through the following:
ERROR MESSAGE – ‘Error 521 - There was a problem connecting to the
Performance Products server’
If you get an error message similar to the one above this normally means
there is something blocking communication between the software, most
typically a firewall, and our server. Windows XP is supplied with an ‘Internet
Connection Firewall’ as standard. Depending on which Service Pack you
have for this operating system you will need to access the firewall settings
and allow access for the software. We recommend updating to Service Pack
2 as this will allow easier configuration.
If you have a Firewall on your computer the software may appear to hang and
your Firewall software will inform you that the Snooper Updater software is
trying to access the internet. Please make sure that you grant/allow/permit
access through the Firewall. Please read the messages supplied by your
Firewall software carefully before choosing your option. If you do not allow
the program to access the internet through the Firewall, the download
process will fail.
If no message was prompted by the firewall software uninstall and then
Troubleshooting
Troubleshooting
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