Smarttech SPNL-6265-V2, Руководство пользователя

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CHAPTER 4
TROUBLESHOOTING
44 smarttech.com/kb/171166
Issue Solutions
The video is choppy or the audio
isn’t in sync with the video.
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If your network is slow or congested, Screen Share is affected. Contact your
administrator.
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The Wi-Fi signal could be weak. Contact your administrator.
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Your device could be connected to different access points than your display,
which can increase latency. Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
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Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
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Make sure the antenna is attached to the iQ appliance.
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Reduce your display’s resolution to 1920 × 1080 or lower.
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Make sure the operating system on your computer is up to date.
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If you’re using AirParrot, make sure AirParrot is up to date.
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If you’re using Chrome, make sure Chrome is up to date.
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
Which version of Chrome browser
supports Screen Share? Chrome browser version 52 or later
The screen is not responding to
touch or you’re unable to write or
draw with the pens. Touch interactions are not supported while using Screen Share.