Smarttech SPNL-6265-V2, Руководство пользователя

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CHAPTER 4
TROUBLESHOOTING
37 smarttech.com/kb/171166
Resolving issues with Browser
Issue Solutions
There is an issue with Browser.
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Make sure the display is connected to a network with Internet access.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
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If Browser can’t visit secure (https) websites, ensure the display’s date and time
are correct.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
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Contact your system administrator.
Resolving issues with Input
Issue Solutions
There is an issue with the image.
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Make sure the video cable is securely fastened to both your computer and the
iQ appliance.
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Replace the video cable with a better quality video cable.
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If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the iQ appliance.
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If you’re using a display adapter with your video cable, try a different display
adapter.
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If your computer is connected to the iQ appliance, verify that the input source is
OPS/HDMI.
See
Viewing connected computers’ input on page 9.
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If the display’s input source is OPS/HDMI, make sure your computer is
connected to the iQ appliance.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
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The video signal from your computer or mobile device might be HDCP
protected. Connect your computer to the display’s connector panel.
See
Viewing connected computers’ input on page 9.
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The computer or mobile device’s video resolution settings and refresh rates
aren’t supported by the iQ appliance. The iQ appliance supports the following
resolutions and refresh rates:
o
1920 × 1080 at 60 Hz
o
1600 × 900 at 60 Hz
o
1280 × 720 at 60 Hz
There is an issue with touch.
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Make sure the USB cable is securely fastened to both your computer and the iQ
appliance.
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Use a USB 2.0 cable and make sure it’s connected to the correct USB
receptacle.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
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If touch interactivity is slow, close some open applications on the computer.
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If touch is not behaving as expected, ensure SMART Product Drivers 12.3 or later
is installed on your computer.
See
smarttech.com/downloads .
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If touch is not behaving as expected, remove any USB cable extenders. For best
results, use a 16' (5 m) USB cable.
There is an issue with audio.
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Turn off the mute setting on your computer.
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Turn up the volume on your computer.
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Turn up the volume on the display.
See page 5.