SMART SBID-GX165, Руководство по установке и обслуживанию

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Chapter 5
Troubleshooting the display
smarttech.com/kb/171744 67
The pens aren’t working as expected
Symptom Troubleshooting steps
The display doesn’t respond to touch
or writing with a pen when viewing the
input from a connected computer.
l
Make sure any connected computers have detected the display’s USB connection and
SMART Product Drivers 12.17 SP1 or later are installed.
l
Reinstall or update SMART Product Drivers and SMART Ink on any connected
computers.
l
Make sure the video and USB cables connecting any computers to the display are
connected using the correct connectors on the display.
l
Make the sure the touch system is oriented to the correct display by orienting the
display. See
Orienting your SMART interactive product using SMART Product Drivers 12 .
l
Make sure the USB cable between the display and the computer doesn’t exceed the
supported maximum cable length. See
Using recommended cables on page 39.
The display responds to touch but not
to writing with a pen when viewing the
image from a connected computer.
l
Reinstall or update SMART Product Drivers and SMART Ink on any connected
computers.
l
Make sure you are using a SMART Board GX series interactive display pen.
l
Make sure SMART Product Drivers 12.17 SP1 or later is installed on any connected
computers.
When viewing the input from a
connected computer and writing on
the screen, the ink appears in the
wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
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Restart the display.
See Turning the display on or off on page 53.
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Make sure SMART Product Drivers 12.17 SP1 or later is installed on any connected
computers.
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Orient the display. See Orienting your SMART interactive product using SMART Product
Drivers 12 .
l
Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared
audio devices, or move the display to another location in the room.
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Update the firmware .
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Avoid wearing any jewelry or other reflective objects when using the optical touch
system.
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Make sure that clothing or other objects are not touching the screen where you're
touching or writing.
You can’t write or draw in Microsoft
Office when viewing the input from a
connected computer.
l
Make sure Microsoft Office 2013 or later is installed.
l
Reinstall or update SMART Product Drivers and SMART Ink .
SMART software on connected computers isn’t
working as expected
Symptom Troubleshooting steps
SMART Notebook software isn’t
working as expected. See Troubleshooting SMART Notebook .
SMART Learning Suite Online isn’t
working as expected. See Troubleshooting common issues in SMART Learning Suite Online .