SMART SBID-GX165, Руководство по установке и обслуживанию

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Chapter 5
Troubleshooting the display
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The display is turning off when it shouldn’t
Symptom Troubleshooting steps
The display turns off or enters Standby
mode when it shouldn’t.
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Check the power off timer setting to determine whether there’s an issue is with the
setting’s configuration.
See Power settings on page 80.
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Check the automatic no-signal setting to determine whether there’s an issue is with the
setting's configuration.
See Source settings on page 83.
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If the display is connected to a room control system via the RS-232 connection,
disconnect it to determine if the problem is being caused by the room control system.
The screen is blank or there’s a problem with the
image on the screen
Symptom Troubleshooting steps
The screen is blank when the status
light is green.
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Make sure the screen is working by pressing the Home button on the front control
panel.
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Make sure any connected computers are on and not in Standby mode.
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Restart the display and any connected computers.
See Turning the display on or off on page 53.
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Replace the video cables that connect any computers to the display to determine if the
issue is with the cables.
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Ensure video cables that connect any computers to the display meet the recommended
specifications.
See Using recommended cables on page 39.
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Ensure that any connected computer’s external video port is enabled, and is set to
output a supported display resolution.
NOTE
The following resolutions are recommended: 3840 × 216 or 1920 × 1080.