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Sunny Portal

Problem

Cause and corrective measure

The registration of the Cluster Con-
troller in Sunny Portal failed.

Sunny Portal cannot currently be accessed due to mainte-
nance.

Corrective measures:

• Call up www.SunnyPortal.com and check for any

messages regarding maintenance.

The Cluster Controller is already registered in another Sun-
ny Portal system, for example, if you have replaced the
Cluster Controller.

Corrective measures:

• Adjust the system identifier for Sunny Portal in the

Cluster Controller (see Section 11.6, page 59).

The registration of another device in
Sunny Portal failed.

There may be a firmware problem in the affected device.

Corrective measures:

• Contact the Service (see Section 20, page 111).

The connection test to Sunny Portal
has failed.

The data transmission is incorrectly configured.

Corrective measures:

• If the Cluster Controller is not yet registered in

Sunny Portal, register the Cluster Controller in
Sunny Portal (see Section 11.1, page 56).

• Test the connection to Sunny Portal (see

Section 11.5, page 58).

• Check the settings for Sunny Portal (see Section 11,

page 56).

An error has occurred in the LAN.

Corrective measures:

• Check whether the network settings of the individual

network components are correct. Adapt the network
settings if required.

• Check whether the network components are

defective or damaged. Replace defective or
damaged network components.

18 Troubleshooting

SMA Solar Technology AG

User Manual

107

ClusterController-BA-en-15

Содержание CLUSTER CONTROLLER

Страница 1: ...User Manual SMA CLUSTER CONTROLLER ClusterController BA en 15 Version 1 5 ENGLISH...

Страница 2: ...ntified as such A lack of identification does not mean that a product or symbol is not trademarked The BLUETOOTH word mark and logos are registered trademarks of Bluetooth SIG Inc and any use of these...

Страница 3: ...1 Functions 12 3 1 2 Type Label 17 3 1 3 LEDs 18 3 1 4 Display 19 3 1 5 Keypad 20 3 2 Sunny Portal 21 4 User Interface of the Cluster Controller 22 4 1 User Groups and User Rights 22 4 2 Overview of...

Страница 4: ...Synchronizing System Time via the Internet 38 6 7 3 Manually Setting the System Time 39 7 Device Configuration 40 7 1 Setting the Characteristic Curve of the Irradiation Sensor 40 7 2 Parameter Setti...

Страница 5: ...ng Off the Type Serial Number and Firmware Version of the Devices 53 10 4 IP Addresses of the Devices 54 10 4 1 Reading Off the IP Address of the Cluster Controller 54 10 4 2 Reading Off the IP Addres...

Страница 6: ...roller 73 14 1 2 Setting the Automatic Update for Connected SMA Devices 73 14 2 Manual Update 75 14 2 1 Carrying Out a Manual Update for Cluster Controller 75 14 2 2 Performing a Manual Update for Con...

Страница 7: ...8 1 LED States 90 18 1 1 Operation LEDs 90 18 1 2 Network Port LEDs 95 18 2 Errors in the Cluster Controller or the Connected Devices 96 18 3 Restarting the Cluster Controller via the User Interface 1...

Страница 8: ...rectives Knowledge of and compliance with this document and all safety information 1 3 Additional Information Links to additional information can be found at www SMA Solar com Document title Document...

Страница 9: ...Settings Enter 10 in the field Minutes Connects several elements to be selected Select Settings Date Button Key Button or key to be selected or pressed Select Next 1 6 Nomenclature Complete designatio...

Страница 10: ...ther than that described in the Intended Use section does not qualify as appropriate The enclosed documentation is an integral part of this product Keep the documentation in a convenient place for fut...

Страница 11: ...mber of connected inverters the frequency of device updates the frequency of data transfer to Sunny Portal and the use of FTP push SMA Solar Technology AG recommends using an Internet flat rate 2 4 Sy...

Страница 12: ...e system Implementation and feedback of grid operator setpoints for active power limitation and reactive power operation under grid management services Implementation and feedback of setpoints for act...

Страница 13: ...and reactive power operation under grid management services With the Cluster Controller as part of grid management services you can implement different grid operator setpoints for active power limitat...

Страница 14: ...strongly limits the active power of the system Sending the system data to an FTP server and or the Sunny Portal Internet portal The Cluster Controller can automatically send the system data that has b...

Страница 15: ...esignation A PV Modules B Module temperature sensor C Inverter D Outside temperature sensor E Irradiation sensor F Cluster Controller G Sunny Portal H Router I Ripple control receiver or remote termin...

Страница 16: ...ntrol example Position Designation A PV Modules B Module temperature sensor C Inverter D Outside temperature sensor E Irradiation sensor F Cluster Controller G Industrial load H Sunny Portal I Router...

Страница 17: ...ng customer support from Service see Section 20 Contact page 111 Symbols on the Type Label Symbol Designation Explanation C Tick The product complies with the require ments of the applicable Australia...

Страница 18: ...con nected devices as well as the communication status of the system and the status of the grid management services see Section 18 1 LED States page 90 Data carrier status LED Shows the status of the...

Страница 19: ...figured The display languages are German and English You can change the display language via the Cluster Controller user interface Figure 5 Cluster Controller display example Position Designation Expl...

Страница 20: ...digital inputs are summarized in two groups here Meteorology Displays the measured values of the connected irradiation sensor and the connected temperature sensors Active power limitation Displays th...

Страница 21: ...Storage System In addition data from battery management systems such as Sunny Island and Sunny Boy Smart Energy can be displayed in clearly arranged diagrams In order to use Sunny Portal you will need...

Страница 22: ...age 88 or the NAT port see Section 17 5 page 88 Reading off the inverter power and the inverter parame ter settings via the device menu see Section 4 2 4 page 26 Setting the inverter parameters see Se...

Страница 23: ...cess to the main functions of the Cluster Controller B System tree Presents all devices in the system in a tree structure C Device menu Provides various device information and configuration options fo...

Страница 24: ...is activated see Section 14 1 1 page 73 and a new firmware version is available the new firmware version is displayed in brackets after the current firmware version 4 2 2 Toolbar Symbol Designation E...

Страница 25: ...e serial number of the device is dis played as the default device name You can change the device name see Section 10 1 page 53 Status symbols in the system tree Symbol Designation Explanation Neutral...

Страница 26: ...enu 4 2 4 1 Overview Menu Depending on whether you have selected the system view or the device view in the system tree the menu Overview displays the most important information on the overall system o...

Страница 27: ...ameters of the selected system or of the device selected in the system tree The parameters that are displayed depend on the user group and the selected device All parameters are summarized in expandab...

Страница 28: ...ion or the reactive power setpoint The menu Grid management services is only displayed if the Cluster Controller is selected in the system tree Configurable parameters for digital and analog inputs Pa...

Страница 29: ...e setpoint of the displacement power factor cos For setpoint cos Phi Cos Phi end setpoint Upper limit for the setpoint of the displacement power factor cos For setpoint cos Phi Excitation type Directi...

Страница 30: ...mmand with the new output value is to be sent to the inverters once the set point sent by the signal generator changes The first output value is sent to the inverter immediately after the setpoint is...

Страница 31: ...me and could not yet be remedied Incoming error An Error event has occurred Outgoing error The Error event no longer exists Warning The Warning event has existed for some time and could not yet be aut...

Страница 32: ...roups depend on the devices available in the system or the device selected in the system tree Symbol Designation Explanation Status General information on device status Type label All values that iden...

Страница 33: ...for grid feed in at the medium voltage level These parameters are protected by the personal SMA Grid Guard code Grid connection Definition of measurement source for system ac tive power at the grid c...

Страница 34: ...currently being saved in the device Average value Displays the average value Total Displays aggregated values Maximum Displays the maximum value Minimum Displays the minimum value Update Indicates th...

Страница 35: ...group User group Default system password User 0000 Installer 1111 If you have not yet changed the default system password of your user group you should change the default system password of both user...

Страница 36: ...language will be English 6 1 2 Adjusting the Display Contrast 1 Call up the display view Settings To do this simultaneously press and hold the OK and ESC buttons on the keypad for two seconds The dis...

Страница 37: ...user interface and the Cluster Controller display The format change has no effect on data exports Procedure 1 Select the Cluster Controller in the system tree and select the menu Settings in the devi...

Страница 38: ...ing system time If you change the system time the inverters will adopt the new system time immediately Additional communication products in the system do not adopt the system time for some time but a...

Страница 39: ...r the NTP server once a day at around 9 p m 10 To trigger time synchronization manually select the button Execute in the field Trigger time synchronization For manual time synchronization the Cluster...

Страница 40: ...nsor see manual from manufacturer 5 Select Save 7 2 Parameter Settings 7 2 1 Setting Parameters for a Device Class A device class refers to all devices of the same type You can configure all the devic...

Страница 41: ...splayed on the user interface of the Cluster Controller via an hourglass symbol and may take several hours if the DC input voltage in the inverter is too low e g at night 7 3 Deactivating the Webconne...

Страница 42: ...tion 1 Select the Cluster Controller in the system tree and select the menu Update and save in the device menu 2 Select the parameter group Device configuration and select Save device configuration 3...

Страница 43: ...figuration file is displayed in the field Restore device configuration bak 5 Select Execute The configuration file is uploaded and the device configuration is restored The Cluster Controller restarts...

Страница 44: ...can access the exported system data directly via the inte grated FTP server The integrated FTP server is protected via the system password of the respective user group Export to external FTP server T...

Страница 45: ...for each day and saves the collected system data to this directory every five minutes as XML files Every 15 minutes the XML files are packaged to a ZIP file containing three XML files Directory path a...

Страница 46: ...ndividual values are separated by a colon Example D Key SENS0700 5141 TmpMdul C Key Min Minimum value in the measurement interval calculated by all devices con nected to the Cluster Controller Max Max...

Страница 47: ...r to display the measured values as a term In the drop down list Measured value name in local language select No in order to display the technical name of the measured values 5 Select Save 8 4 Exporti...

Страница 48: ...st Data export in XML format 5 Select Save 8 5 2 Activating or Deactivating the Integrated FTP Server 1 Select the Cluster Controller in the system tree and select the menu Settings in the device menu...

Страница 49: ...al FTP server For FTP Push port 21 is set by default The collected system data is uploaded to the given directory and in the selected data format every 15 minutes Requirements Port 21 must be approved...

Страница 50: ...u Settings in the device menu 2 Select the parameter group Further Applications FTP Push 3 Select Edit 4 Deactivate the export of system data In the field Data export in CSV format select the entry No...

Страница 51: ...to the Cluster Controller as Installer 2 Select the Cluster Controller in the system tree and select the menu Settings in the device menu 3 Make the settings for the SMTP server Select the parameter g...

Страница 52: ...ctive power limitation 6 Select Save 7 Test the alarm via e mail Select the group E mail In the field Send test e mail select Execute The Cluster Controller sends a test e mail to the given e mail add...

Страница 53: ...ber can be found on the type label of the Energy Meter Procedure 1 Select the Cluster Controller in the system tree and select the menu Settings in the device menu 2 Select the parameter group system...

Страница 54: ...e menu 2 Select the parameter group External communication and read off the IP address If the Cluster Controller automatically receives its IP address via DHCP read off the IP address in the group DHC...

Страница 55: ...d see Section 15 3 page 80 4 If you are using Sunny Portal activate the inverter in Sunny Portal see the user manual of the Cluster Controller in Sunny Portal 10 6 Replacing the Cluster Controller or...

Страница 56: ...lect the entry Yes in the drop down list Use Sunny Portal 6 Make the user settings in the group User settings In the field E mail enter the e mail address to which Sunny Portal is to send the access d...

Страница 57: ...ery 8 hours is selected in the Cluster Controller for sending the communication monitoring signal and the communication monitoring setting Sharp is selected in Sunny Portal If Sunny Portal has not rec...

Страница 58: ...ter Controller in the system tree and select the menu Settings in the device menu 2 Select the parameter group Sunny Portal Basic settings 3 Select Edit 4 In the drop down list Upload frequency select...

Страница 59: ...y WebBox in the Sunny Portal system where you wish to integrate the Cluster Controller delete the Sunny WebBox from the Sunny Portal system see user manual of the Cluster Controller in Sunny Portal 3...

Страница 60: ...default setting 502 7 Select Save 8 If required make additional Modbus settings see the Technical Description SMA CLUSTER CONTROLLER Modbus Interface 12 2 Saving or Updating the Modbus Profile and Sy...

Страница 61: ...ter group Modbus 3 To save the automatically created system configuration select Save automatically generated system configuration sysplant xml 4 To save the user defined system configuration file sel...

Страница 62: ...gnal source The different signal sources can be combined Type of setpoint signal Explanation Digital signals The setpoints are transmitted to the Cluster Controller as digital signals in the form of b...

Страница 63: ...ect the menu Settings in the device menu 6 Select the parameter group System device control 7 Select Edit 8 To enable the inverters to receive and implement setpoints for active power limitation from...

Страница 64: ...power By default the nominal inverter power available in the system is used as the value for total system power In the drop down list Total system power select the entry User defined In the field Sav...

Страница 65: ...es at intervals of 60 seconds Once the modified setpoint has been reached the Cluster Controller once again sends the current output value at the time interval you entered for the parameter Time inter...

Страница 66: ...Grid Guard dialog 3 In the field Individual access code enter the personal SMA Grid Guard code 4 Select OK The SMA Grid Guard mode is activated In the system tree updating the symbols for access right...

Страница 67: ...ctive power limitation must be agreed upon with the responsible grid operator The necessary parameter for the active power limitation must be set in the inverter see Section 13 2 page 63 Procedure 1 L...

Страница 68: ...ce menu 3 Make the general settings Select the parameter group General settings System control Select Edit In the drop down list Operating mode select the entry Open loop control If you are using digi...

Страница 69: ...nt and the voltage is used as setpoint Input signals up to 21 mA possible For an analog signal source the Cluster Controller classifies input signals as valid up to a maximum of 21 mA This enables int...

Страница 70: ...elect the group Status configuration The columns cos Phi and Excitation type are also displayed Depending on the number of digital inputs used in the column Active activate the selection field of the...

Страница 71: ...s 4 Select Edit 5 Make the desired settings for the fallback In the drop down list Fallback activated select the entry Yes In the field Fallback activates after enter the desired time after which the...

Страница 72: ...5 Select the group Configuration of system control via communication 6 To set the fallback for reactive power setpoint to the setpoint cos Phi select the group cos Phi specified by PV system control 7...

Страница 73: ...in the device menu 2 Select the parameter group Device Update 3 Select Edit 4 Select the desired entry in the drop down list Automatic update Entry Explanation Yes Activates the automatic update No De...

Страница 74: ...ect the entry No in the drop down list Activated 5 To activate the automatic update make the following settings In the drop down list Activated select the entry Yes default setting In the drop down li...

Страница 75: ...whether a new update is available If a new update is available the Cluster Controller downloads the update from the SMA Update Portal and starts the update process Performing a Manual Update via the U...

Страница 76: ...input voltage Depending on the time of day the weather or the condition of the PV modules e g affected by pollution or covered with snow the DC input voltage may be too low for the update The affected...

Страница 77: ...com 2 Log into the Cluster Controller as Installer 3 In the system tree select the system and select the menu Updates in the device menu 4 Select the parameter group Update 5 In the field Upload upda...

Страница 78: ...completed successfully 4 Remove the USB data carrier from the Cluster Controller 5 Select Send The Cluster Controller checks the saved files The Cluster Controller sends the update file once a day on...

Страница 79: ...ords that have any personal relevance to you such as the names of persons or pets personnel numbers identification numbers or car license plates Do not repeat names or words e g househouse or catcat D...

Страница 80: ...g into the Cluster Controller as Installer 2 Select the Cluster Controller in the system tree and select the menu Settings in the device menu 3 Adapt the system password to the device password Select...

Страница 81: ...there is one PUK for each user group User and Installer Procedure 1 Download the PUK application form application form available at www SMA Solar com 2 Complete the application form and sign it 3 Sen...

Страница 82: ...rd In the field Confirm password enter the new system password again Select Save The Cluster Controller changes the system password for the user group Installer and the inverter is no longer displayed...

Страница 83: ...must approve changes to grid relevant parameters The SMA Grid Guard code for changing the grid relevant parameters must be available application for the SMA Grid Guard code available at www SMA Solar...

Страница 84: ...y default Procedure In Sunny Portal select the Cluster Controller on the page Configuration Device overview The login page of the Cluster Controller opens Access via WAN IP Address Requirement Corresp...

Страница 85: ...2 Set up the router for DynDNS see router manual 3 Set up corresponding port forwarding in the router see router manual The Cluster Controller is set to HTTP port 80 and NAT port 80 by default 16 Sett...

Страница 86: ...on how to configure the router or network switch see the manual from the manufacturer Procedure 1 Write down the previous IP address subnet mask and gateway address of the computer 2 Connect the compu...

Страница 87: ...Procedure 1 Log into the Cluster Controller 2 Select the desired inverter in the system tree 3 Select the menu Settings System communication in the device menu 4 Select Edit 5 In the drop down list Au...

Страница 88: ...er Controller you must specify this changed HTTP port together with the IP address of the Cluster Controller when calling up the user interface Example Calling up the user interface of the Cluster Con...

Страница 89: ...3 Select Edit 4 In the field Port enter the desired port default setting port 80 5 Select Save 17 Network Configuration SMA Solar Technology AG User Manual 89 ClusterController BA en 15...

Страница 90: ...Connect the Cluster Controller to the voltage supply see the Cluster Controller installation manual The voltage supply is reverse connected or the power supply unit is defective Corrective measures En...

Страница 91: ...mmunication with at least one device is dis turbed The Cluster Controller may not be con nected to the device Corrective measures Ensure that the network cables are correctly connected see the Cluster...

Страница 92: ...es is disturbed There is a problem in the LAN Corrective measures Ensure that the network cables are correctly connected see the Cluster Controller installation manual Check whether the network compon...

Страница 93: ...ntroller event log see Section 9 1 page 51 If the SD memory card is defective contact the Service see Section 20 page 111 flashing red The Cluster Controller could not start correctly A system error h...

Страница 94: ...10 glowing yellow The USB data carrier connected to USB port 1 is compatible but the free storage capacity is no more than 10 Corrective measures Delete files that are no longer required from the USB...

Страница 95: ...measures Ensure that the network cables are correctly connected see the Cluster Controller installation manual No network connection established One or more network components network cables or con ne...

Страница 96: ...s Ensure that the voltage supply is correctly connected see the Cluster Controller installation manual If the voltage supply is connected correctly replace the power supply unit User Interface and Dis...

Страница 97: ...e Speedwire Webconnect interface Ensure that the network cable of the inverter connected directly to the Cluster Controller is connected to network port X9 or X10 of the Cluster Controller Ensure that...

Страница 98: ...connected a mea sured value of up to 2 2 V for pin group Analog voltage input 4 is shown on the display and the user in terface If no sensor is connected to the pin group Analog volt age input 4 a me...

Страница 99: ...ge supply is connected correctly replace the power supply unit A firewall is blocking the connection Corrective measures Adjust the firewall settings in order to allow the required connection If the C...

Страница 100: ...e problem persists contact the network administrator The login page does not open If the Cluster Controller is accessed via the Internet there may not currently be an Internet connection or the port f...

Страница 101: ...splayed next to the event type This event can only be rectified by SMA Service Corrective measures Contact the user with Installer rights and inform them of the serial number of the device and the eve...

Страница 102: ...Adapt the network settings if required If the problem persists contact the network administrator Problem Cause and corrective measure Communication with all devices is dis turbed There is a problem i...

Страница 103: ...to USB port 1 Note that the USB data carrier must not be write protected No inverters or not all inverters report back with the version number of the sent update file If you have configured the automa...

Страница 104: ...ay the weather or the condition of the PV modules e g pollution or covered with snow To start the update directly perform a manual update see Section 14 2 2 page 76 Energy Meter Problem Cause and corr...

Страница 105: ...ve or damaged network components The connection test to the external FTP server failed The data transmission is incorrectly configured Corrective measures Ensure that you have write authorization on t...

Страница 106: ...Check the Modbus configuration using the assignment tables and adjust if required see the Technical Description SMA CLUSTER CONTROLLER Modbus Interface The Cluster Controller does not re spond within...

Страница 107: ...affected device Corrective measures Contact the Service see Section 20 page 111 The connection test to Sunny Portal has failed The data transmission is incorrectly configured Corrective measures If th...

Страница 108: ...stem has been registered twice in Sunny Portal The new Cluster Controller logs into Sunny Portal with a new system identifier Sunny Portal creates a new system for this system identifier even if you h...

Страница 109: ...e Cluster Controller is reset to the default settings Stored system data is deleted 3 To exit the display view press ESC 4 To confirm the settings that are to be reset perform the following steps Pres...

Страница 110: ...MA Cluster Controller CLCON PWRSUPPLY USB flash drive 4 GB USB flash drive with storage capacity of 4 GB USB FLASHDRV4GB USB flash drive 8 GB USB flash drive with storage capacity of 8 GB USB FLASHDRV...

Страница 111: ...al number and the firmware version of the Cluster Controller in the display view Cluster Controller Danmark Deutschland sterreich Schweiz SMA Solar Technology AG Niestetal SMA Online Service Center ww...

Страница 112: ...ailand Co Ltd 66 2 670 6999 SMA Technology Korea Co Ltd 82 2 520 2666 South Africa SMA Solar Technology South Africa Pty Ltd Cape Town 08600SUNNY 78669 International 27 0 21 826 0600 Argentina Brasil...

Страница 113: ......

Страница 114: ...SMA Solar Technology www SMA Solar com...

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