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Form 38054 Issue 1506
Page 28 of 30
Troubleshooting
Troubleshooting Guide
Issue
Possible Solutions
My pump is in an e-Cradle with appropriate power supply and
communication cable, but will not communicate with my PC
1. Ensure DataTrac Pro is installed properly on PC.
2. Re-launch DataTrac Pro Software.
3. Check cable connections.
4. Check for a
fi
rm connection in chained pump cradles.
5. Ensure CalChek Communication Cable is removed from cradle or chain of cradles.
My touch screen is frozen and will not respond to any touches.
Reset the pump
(see Resetting the Pump Manually)
.
Resetting the Pump Manually
If pump will not respond to touch screen commands, reset the pump microprocessor manually.
1. Remove
ba
t
ery pack, and then re-install the ba
t
ery pack.
See Changing the Ba
t
ery Pack
.
a. Touch screen. If screen is responsive, continue pump operation.
b. If screen remains unresponsive, proceed to Step 2.
2. Remove
ba
t
ery pack
(see Changing the Ba
t
ery Pack)
. Lay pump case on a
fl
at surface with
the AirChek TOUCH logo facing upward.
3. Locate the two protruding power control board contacts on bo
t
om of pump case.
4. Rest a metal paperclip across the 2 control board contacts, and then remove paperclip.
Caution: Do not use a sharp object on contacts. Do not damage contacts.
5. Re-install
ba
t
ery pack.
See Changing the Ba
t
ery Pack.
Note:
An SKC logo screen with
fi
rmware version number displays when pump
is powered on initially after a manual reset or
fi
rmware upgrade.