Chapter 4. Error Handling
4-2
Failure Symptoms
When detecting a failure symptom, check the printer using the following table.
Symptom
Action
Power is not turned on
Check if the power cable is connected to the plug socket or the
printer.
The computer does not
recognize the printer.
Check if the USB cable is connected to the personal computer
or printer.
The printer does not
become ready.
Check if the card set unit and the upper unit are closed.
Check if card is jammed in the printer.
The card set unit does not
open.
Check if the printer is installed in a flat location.
Check if any object is placed in front of the front cover.
A straight stripe area is
not printed.
The thermal head may be dirty. Clean the thermal head as
described in Chapter 3, "Routine Maintenance".
If the blank area remains after cleaning the thermal head, the
head may have been disconnected. Consult with the Service
Department.
Dotted areas are not
printed.
The cleaning roller may be dirty. Clean the thermal head as
described in Chapter 3, "Routine Maintenance".
